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Hi Mike, This has come a few times and I'm checking in with development to see if and how we can address this. Because videos are currently shown in the background layer of Proclaim, there isn't a workaround to show videos in the Slides (Foreground Only) output at this time. Your best solution would be to send a separate Slides signal (same the one
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Because videos are currently shown in the background layer of Proclaim, there isn't a workaround to show videos in the Slides (Foreground Only) output at this time. Your best solution would be to send a separate Slides signal (same the one going to your projector) to your video switcher and change the source when you are playing back a video. There
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Hi Mike! The transparency will be shown when there is no foreground object or background to hide it. To solve this issue, first set your projector output to show Slides and set the background of your choice. Then for the live stream, use a dedicated output set to Slides (Foreground Only). This way your projector will show a background, while the live
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Hi Mark! Thanks for the report! While we look into this for you can you please submit the log files from Proclaim? To submit log files, please click Help > Submit log files. Thank you!
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Hello Felipe! If I understood you correctly you are currently using the Slides and not the Slides (Foreground Only) display configuration for live streaming correct? Typically we suggest to use the Slides for your in house displays, and use the Slides (Foreground Only) for your live stream as that will ignore any backgrounds you set and allow you to
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Hi Joseph, The easiest next step would be to replace the HDMI cable and test it again. If the HDMI cable is long, I would suggest bringing the laptop close to the TV and just test it using a standard 6ft long HDMI cable.
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Hello One Hope Fellowship, It looks like when you uploaded your sermon, you published it as your individual profile which happens to have the display name One Hope Fellowship. Your church group also has the same name "One Hope Fellowship" so although it appeared that your newly uploaded sermons were published to the same profile and the same series
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Hi Kevin, My name is Slav and I'm with the Faithlife Support team. I sent you an email with some details on how we can connect so we can help you resolve this issue. I look forward to working you soon!