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  • Re: How to switch from Logos Now Free to Annual?

    [quote user="Mike W"] [quote user="Nic Bone"]To clarify: you do not need to wait for your monthly subscription to elapse before starting your annual subscription , and you do not need to call customer service .[/quote] This didn't work for me. I cancelled auto renew but the annual subscription is still greyed out. [/quote] Ah, right, I'd forgotten that
    Posted to Logos Now by ∃ Nic Bone on Mon, May 25 2015
  • Re: How to switch from Logos Now Free to Annual?

    To clarify: you do not need to wait for your monthly subscription to elapse before starting your annual subscription , and you do not need to call customer service . Suppose you have a current monthly subscription that ends on June 6th. If you buy an annual subscription for the same product, it will automatically detect that you currently have access
    Posted to Logos Now by ∃ Nic Bone on Thu, May 21 2015
  • Re: Biblical Hebraica update?

    Sarel, you should now see the new resource in your library, and greyed out on logos.com. Of the many thousands of customers who own the 4.2 version, there were three (yourself included) who owned it in a way that wasn't accounted for in our initial license update. I have now remedied this, thanks to your report of the problem. I apologize for the delay
    Posted to Logos 5 by ∃ Nic Bone on Thu, Nov 21 2013
  • Re: Search Products (logos.com) by Author

    [quote user="fgh"] Also, Second Corinthians should be grayed out for me, since I have the bundle. ( And it should have shipped, since the bundle shipped a week ago.) [/quote] Yes, this is the same Pre-Pub problem as here: http://community.logos.com/forums/p/53229/389943.aspx#389943 . It will be a race to see whether that product ships before the fix
    Posted to Logos.com by ∃ Nic Bone on Mon, Aug 20 2012
  • Re: Now the first three EEC commentaries are available individually

    [quote user="fgh"] Hi Nic, I presume you're the guy Phil said was working on fixing the last 1% of these 'wrong button colour' errors? I just wanted to make sure you were aware of the other such issues that have been reported in the last few days: http://community.logos.com/forums/p/53234/388795.aspx#388795 and onwards. And welcome to the forums, though
    Posted to General by ∃ Nic Bone on Mon, Aug 20 2012
  • Re: BUG: prepub purchases are not "grayed"

    Yes, we do have a fix for the Pre-Pub issue, but it might not apply to your particular case. See http://community.logos.com/forums/p/53229/389943.aspx#389943 . You're right about the Hermeneia: the new collections contain Continental Commentaries, so if you don't have these volumes then they are not completely "owned". We would like to provide you better
    Posted to Logos.com by ∃ Nic Bone on Mon, Aug 20 2012
  • Re: Now the first three EEC commentaries are available individually

    [quote user="Martin Folley"] ... and now James has appeared as a pre-pub . I bought into the set (and remain glad that I have done so) ... but the website does not seem to know this ... am I blessed that I have the opportunity to buy a second copy ? ! Come on Logos ... when will the site look at our licences and know what we have got, regardless of
    Posted to General by ∃ Nic Bone on Mon, Aug 20 2012
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