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Thanks for the logs Kevin, we'll take a look.
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If you want to change the order of the words in the credits, we automatically generate the credits in the following order: Title, Attribution, Copyright, and CCLI number. You'll need to enter your information in the appropriate box, depending on the order you want it. If you just want to change the format and styling of the text, you can do that like
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Thanks for sending those in. I can see errors from SongSelect in the logs, and it does look like you're having permissions issues. > {"advice":"SONGSELECT_DENIED","problem":"permission_denied"} This can definitely happen if you change SongSelect plans to the lowest tier. You need either an Advanced or Premium subscription to integrate your account
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Thanks for the quick response. Unfortunately I don't see anything here either. Can you go to the Help menu in Proclaim, click Submit log files, then Submit? I'll watch for them and take a look when they come through.
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Thanks for the report. I don't see anything about SongSelect in your logs here, though it does look like you've had some internet connectivity issues. Can you please open Proclaim and resubmit logs from the Help menu? That'll give us a bit more insight.
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Welcome to Proclaim! We have a volunteer reference guide that may help. Of course, you may want to tweak the content to suit your specific needs, but this may be a good starting point. https://support.faithlife.com/hc/en-us/articles/360007126932-Volunteer-Reference-Guide
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Hi Michael, Like Stephen mentioned, his issue was a bit different. I just tried the same steps you provided and everything seems to be working as expected for me. I'll see if I can track down your original report and get more information.
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Thanks Stephen. I took a look at your group and song and it appears that everything is as it should be. I just sent an email to the address linked with your account to get some more information.
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Thanks for the report and the logs. We'll take a look and get back to you tomorrow with more information.
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Hi Myke, thanks for writing this all out. [quote user="Myke Harbuck"] There should be a way to easily tell what background a given slide has (by name!) and which backgrounds an entire presentation incorporates.[/quote] In the Media Browser, we do show you the series in use for your open presentation, just beneath your Boards. I can see why you'd want
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Thanks for the report Klippan, and I'm sorry this isn't working for you. This is a strange bug. We haven't been able to reproduce it but it crops up occasionally, particularly on Windows machines outside the United States. The logs say we're send up what we're supposed to but aren't getting the results we need. Unfortunately, your best bet for now is
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Thanks for the report. I can see in your logs that SongSelect is saying you don't have permission to view search results. You need an Advanced or Premium SongSelect license to use this feature. Are you perhaps on a Public Domain / free license? If you do have a paid license, you can try unlinking, then re-linking your account. If that doesn't work,
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Hi Nathan, Proclaim scales your lyrics to fit in the confidence monitor, and it looks to me like you've bumped up against the vertical boundary. If we were to use that space to the right of the lyrics, the text would stretch horizontally without getting any bigger. This is one side effect of adding chords to the confidence monitor: you take half the
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Thanks for the report Brendon. We'll get a fix going.
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Thanks for this Mike. F or now you'll have to wait, but hopefully it won't be in vain. This came up in discussion the other day and we want to do something about it. I'll bring it back up with the team and see if we can prioritize it.
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[quote user="Kevin A. Purcell"] [quote user="Brendon Marks (BCBC)"] How about building a web page that has the instructions, collects the required data and sends it to the support team. The support team then does it's thing and sends a link to the requestor? [/quote] This is pretty crazy. Just build a way to download into the software or as the above
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Thanks for the request Tony, I've just sent you an email with more information.
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[quote user="James VanderMeulen"] Hi, I'd like these instructions as well. (Couldn't you just make the instructions public? That would save a lot of time) [/quote] Thanks for asking about this. In order to fulfill these requests, our team has to find your uploaded file on the web and send you a link to it. The best way to help us is to add the media
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Thanks for checking in on this. We made some changes to Proclaim in January 2021, and then again in July that should have eliminated some of these issues, but sadly this can still happen when looping a motion background. Unfortunately, this is because of a bug in Microsoft code. I can actually reproduce the black flash outside of Proclaim by opening
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Thanks for the report. I checked in with the person that was helping with this and it sounds like it's working as expected now. Please let us know if it happens again.