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  • Re: Help: I can't "copy" Thematic Outlines

    Hi Larry, It looks like you're on macOS. Make sure Logos has access to every option available in in the macOS Security & Privacy section of System Preferences . https://support.apple.com/guide/mac-help/change-privacy-preferences-on-mac-mh32356/mac On my machine I have Logos checked in the following categories: Calendars (so Logos can send Reading plans
    Posted to Logos 8 Desktop App by Thomas Ball on Thu, Oct 22 2020
  • Re: Logos 8 STILL Quit constantly while using

    [quote user="Ezekiel G Jezek"] I uninstalled Segurazo, it was under a different name. Do you think that was the problem and that should stop my crashing on Logos? [/quote] I strongly suspect so. What name was it under? The case Philana referenced was in response to core issue causing Logos to crash when third-party applications interact with a file
    Posted to Logos 8 Desktop App by Thomas Ball on Wed, Oct 7 2020
  • Re: Logos 8 STILL Quit constantly while using

    Hi Ezekiel, This article may get you around the problem, but I'm going to email you what we need in case it does not. Thanks!
    Posted to Logos 8 Desktop App by Thomas Ball on Wed, Oct 7 2020
  • Re: Ctrl- Alt-C

    Hi G, When you say, [quote user="G"]I only get that string when I click on the "Copy location as" L4 tag in the tab/panel’s menu.[/quote] "clicking" refers to mouse click--right? Assuming so, it sounds like you have a third-party application hijacking the Ctrl+Alt+C hotkey. I would follow the advice in the reply here with the check next to see if you
    Posted to Logos 8 Desktop App by Thomas Ball on Thu, Sep 10 2020
  • Re: Ctrl- Alt-C

    Hi G, [quote user="G"]Ctrl+Alt+C does not for me pick up the citation/reference.[/quote] What are you anticipating will be pasted when pressing Ctrl+Alt+C in the Tanakh and pressing Ctrl+V in Word? Neither of your examples of "Styled" and "Lines" are what is expected to be pasted when copying the L4 link style using Ctrl+Alt+C and pasting into a word
    Posted to Logos 8 Desktop App by Thomas Ball on Thu, Sep 3 2020
  • Re: Sermon Note Blank since update

    Hi Rev, I have a report from a customer having this problem when two Notes are occupying the same panel. Can can you export (from the file menu) of the hardware and OS information from your System window ( https://support.microsoft.com/en-us/help/300887/description-of-microsoft-system-information-msinfo32-tool ), and the GPU information from DXDiag
    Posted to Logos 8 Desktop App by Thomas Ball on Tue, Jul 7 2020
  • Re: Sermon Note Blank since update

    Hi Rev. Thomas, Does this happen when both sermons are in different panels rather than one? Click and drag the tab of one of the Sermon editor tabs to the left or right and centered vertically in the window. You should see a dark rectangle overlay appear indicating the space the panel will take up once you release the mouse button. Then release the
    Posted to Logos 8 Desktop App by Thomas Ball on Mon, Jul 6 2020
  • Re: BUG? Icon for notes within resource not visible

    Hi Hans, The license for this particular feature is not in the package you've purchased and as a result is not in your account. That is why you're not seeing it in resources. I'm sorry for the confusion.
    Posted to Logos 8 Desktop App by Thomas Ball on Wed, Jun 10 2020
  • Re: Restore Damaged Highlights?

    [quote user="John Marino"]I named it "Highlights." Any update on the status of this case?[/quote] Not as of yet. I'm sorry.
    Posted to Logos 8 Desktop App by Thomas Ball on Wed, Jun 10 2020
  • Re: Cannot Export Reading Plan to iCal

    You probably need to give Logos permissions in macOS' Security and Privacy settings section for Calendars. https://support.apple.com/guide/mac-help/change-privacy-preferences-on-mac-mh32356/mac
    Posted to Logos 5 by Thomas Ball on Fri, Jun 5 2020
  • Re: Need Help Organizing My Notes/Highlights/Tags

    You can create Notebooks in the Note tool, and assign certain Highlight Palette's to that notebook as well. This provides the added benefit of making highlights aimed at whatever category you have them assigned to something you can disable and enable in resources. https://support.logos.com/hc/en-us/articles/360016517891-Highlighting#h_c0264c8d-6fbf
    Posted to Logos 8 Desktop App by Thomas Ball on Fri, Jun 5 2020
  • Re: Restore Damaged Highlights?

    Thanks John. I'll write my case with this information. Can you setup the Notes tool such that all future highlights using this palette are being added to a specific notebook and give me that name? I want to give them that information in case it's needed. I don't know that they will need to avoid future "correctly placed highlights", but if so it will
    Posted to Logos 8 Desktop App by Thomas Ball on Fri, Jun 5 2020
  • Re: Restore Damaged Highlights?

    [quote user="John Marino"] As far as other styles, yes, every other highlight style in this resource has been affected. [/quote] These look like Highlighter palette styles, but the #1 looks like its part of a custom style. I'll need to know at least the names of the palettes affected but possibly the individual style names too. I'll probably contact
    Posted to Logos 8 Desktop App by Thomas Ball on Fri, Jun 5 2020
  • Re: Restore Damaged Highlights?

    Hi John, I'm very sorry this happened. I'm going to write a case for development (linking to this thread) to investigate the shift. Is this behavior only occurring in this particular resource, and only with this style or are there other resources and styles displaying the shift?
    Posted to Logos 8 Desktop App by Thomas Ball on Fri, Jun 5 2020
  • Re: Search within LES "Prophetic books" returns no results from Ezekiel

    There's a problem with the "table" related to "Prophetic Books" filter for the LES. A case has been made to fix the error. In the meantime removing that particular filter (which is likely already apparent) from the query will display hits from Ezekiel. There is a "Major Prophets" filter that Ezekiel is recognized in.
    Posted to Logos 8 Desktop App by Thomas Ball on Tue, Jun 2 2020
  • Re: Serious performance decline.

    This is the best next step. Without witnessing the behavior it's hard to know whether it is anomalous or not. It will also make it much easier for anyone with the same resources to attempt to replicate the behavior with the steps represented on screen. This article shows you how to use Windows' "Xbox Game Bar" to record your screen. https://support
    Posted to Logos 8 Desktop App by Thomas Ball on Wed, Apr 29 2020
  • Re: still on 8.10 - why

    Kevin, is I:\ a local drive or a drive connected to your computer over a network or USB cable?
    Posted to Logos 8 Desktop App by Thomas Ball on Wed, Mar 25 2020
  • Re: Sermon Starter Guide Search

    Hi Adam, I'm going to contact you offline via your email registered with us.
    Posted to Logos 8 Desktop App by Thomas Ball on Thu, Feb 20 2020
  • Re: Media search parameter changes will not persist

    I'm able to replicate the behavior and I've reported this behavior to development with a link to this thread.
    Posted to Logos 8 Desktop App by Thomas Ball on Mon, Feb 17 2020
  • Re: Multiple resources pane not saving Interlinear inline display options in second window

    I'm unable to replicate this behavior in Logos 8.10 SR-1. Please let us know if the behavior is still occurring.
    Posted to Logos 7 by Thomas Ball on Fri, Jan 10 2020
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