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Hi Doc, Can you run the JavaScript files to enable logging(1) LogosSetup and run LogosSetup from www.logos.com/install? If you get the same error can you post the new logs? (1) Step 4 here will show you how to enable "full time logging" which will log the setup process. https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit
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Hi Tim, The Treasure of Scripture Knowledge is working as expected. We were unable to make corrections to the older resource (LLS:26.0.1), and so instead, it was replaced by the later resource (LLS:TSK2008). There is no value in seeing LLS:26.0.1 in your library if you also own LLS:TSK2008, and so we hide the old one if you own both. Hidden resources
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Hi David, Your log file indicates that there is a 34 second delay between the time when you try to start the application and when the application first gets the chance to log the first line of the log file. There is very little that actually occurs in the period of time that is dependent on the Logos application. This usually indicates that something
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Hi Joe, I'm sorry you're having this problem. We have a number of articles related to problems installing Logos here . I believe the message you are getting is listed there.
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Hi Reuben, With the help of your forum post I was able to resolve Linda's problem. Do you mind sharing the computer type, and screen resolution you have?
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Hi Doc B I'm going to contact you offline.
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Hi Tim, I'm sorry this is happening. Can you enable logging, and replicate the behavior to get Logos to crash? https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files Once you've submitted those logs delete the Logos application file from the Applications folder, and download a fresh copy at www.logos.com/install
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[quote user="NB.Mick"]Remembering that I used to have another external HD on D:\ , I reattached this. Kaboom, it started to install [/quote] This is one of the reasons we don't support installing to removable media. If the InstallDirectory registry key doesn't match where you currently have Logos installed you will have a bad time. :-(
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This is the new article for enabling logging. https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files It has a separate tab for Mac and Windows users to reveal the instructions for each platform.
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Hello Hans, We've written up a case for this bug (sorry no one saw it before). I'll make sure this thread gets attached to it.
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Hi Jeff, Please check the email associated with your Logos account. We've emailed you about this problem there.
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Hello Matt, Logos 8.3 should fix the problem you were having with Reading Plans on the Dashboard. Let us know if it is not resolved after updating to 8.3. This should download and install automatically if you have automatic updates enabled in Tools > Program Settings. You can check the version of Logos by typing about Logos in the Go bar at the top
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Hi Patrick, I'm emailing your email linked to your Logos account a potential solution based on the log you posted.
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HI phrogger, I'm sorry you're not getting the performance from Logos you're expecting. I've reached out to you over email.
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Hi David, I'm sorry you're not getting the performance from Logos you're expecting. I've reached out to you over email.
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Hi Bill, Can you make sure the ESV is downloaded? This video shows you how.
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Hi Josh, I'm going to email you about this.
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[quote user="TCBlack"]my is called LogosUsersermons.lbxlls[/quote] Is this located in your Resources folder?
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Hi Elias, I'm sorry you're having problems installing Logos. I'm going to send you a new file to run that will hopefully get you around this problem. More details will be in my email.
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[quote user="Dan Francis"] Model Name: MacBook Pro[/quote] What model year? I'm sorry you experienced that glitch, but I'm glad it's working as expected now.