Faithlife Connect - I'm out!

Sean McIntyre said:

Logos Now included the full feature set, whereas the new service requires you to pay double. As I have been transferred to Connect starter already, I'm assuming I get what is included in that package

If you check your subscriptions in your Logos profile, you should see that you have access to Logos Now through Nov. 13, 2018. Connect Starter runs concurrently with that. If you want the Connect equivalent to Now, you'll have to shell out $240 after Nov. 13.

You should also be getting an email at some point with a fairly hefty coupon code. I'm using mine to buy the Full Feature set, and then, like you, I'm out.

Yes, i too am out.  I won’t be renewing.

" rel="nofollow">Keep Smiling 4 Jesus said:

One option to maintain current cost is converting Logos Now to Verbum Now by contacting Customer Service => Verbum Now and Faithlife Connect

That's assuming, less than 24 hours after launch, that FL won't get around to making "Verbum Connect" before November. Verbum is probably just lagging behind Logos as usual, and I'd bet they will get to it eventually.

Fool me once, shame on you; fool me twice...

ETA: And really, if they keep Verbum Now the same but force Logos to the inflated "FaithLife Connect"--isn't that rather horrible?

I want to express my complete and utter dissatisfaction and frustration over what Faithlife is doing to Logos Now. Logos just keeps raising and raising the prices on their services. Now, the problem with me is that they are raising prices on features that, for the past years since Logos 7 has been out, I have been using. 

The email does not really tell you this information but I called Logos and spoke with a CS Rep to see what I would be missing unless I wanted to come off of another $100 a year. Because those of you that have Logos Now at the present moment that just subscribed you to the starter feature set; so that when your subscription renewal comes due and unless you come off of the money you will lose the following (and I am sure that this is not all); Sermon Editor, Bible Browser, Concordance, Active Lemma and those are just the ones that were named to be quickly. These are things that I use everyday of my life and unless I come off another $100 I will lose and it does not seem right. 

So you double my price for the same features that I currently have? I do not know how Faithlife can call this godly, ethical business. 

And I ask that all Logos Now users ring the phones and post on forums your displeasure in what Logos is trying to do. Many have already posted on the Faithlife Connect Forum...and there was not one person who was not displeased..Hopefully Bob and the other decision makers in this will see the displeasure and reverse this; I guess we will see what Faithlife cares more about; people or money.  

James Love said:

Correct me if I'm out of bounds here, but Faithlife Connect has been out for a while now.  I reviewed what they had to offer when it first came out.  I did not see any added value in Faithlife Connect over Logos Now, so I stayed with my subscription to Logos Now.  

I'm also not comfortable with how Faithlife has rolled out this transition process either.  I would like further information on why they are changing their subscription services and the reasoning to discontinue a service that so many appreciated.  

Just seems a little underhanded, It appears I'm left with 3 options; either purchasing stand alone software to maintain level of features I'm accustomed too. 2) Continue to pay nearly $100 a year for a soon to be immensely down graded service.  3) Pay more than double the price to maintain the same level of service I've enjoyed since they offered Logos Now.  Obviously, I could do nothing and let the service run out and not renew...but then I'm left with what?  Outdated software, thus I feel that this is not a good decision on their behalf.

The product being offered appeals only to a limited subset of the population that isn't growing rapidly. In order to increase revenues they either have to change that or increase prices. 

Supply and Demand will find a new equilibrium point and future decisions will be based on whether or not that equilibrium provides the desired revenue.

I ended my auto renewal today to provide immediate feedback and because I found $99 was an appropriate price for the features I used the most, free book, web app, and discounts. I spent $6.7k on orders since 2016. 

I was told I can't switch my membership to Verbum Now which would provide the benefits I use the most at an appropriate price for me. 

When my Logos Now runs out in September if I find miss those features enough I will start a Verbum Now subscription. Depending on what features you use the most, that might also be a viable alternative to others. Verbum Now is not supposed to convert to Faithlife and it is $99 a month unless that gets increased also at the same time Faithlife Connect takes over.

Like the old saying goes. It's just business, nothing personal.

They are trying to maximize their profit and I will see if my demand curve meets anywhere on their supply. If Verbum Now does, then I subscribe, if not, then I won't. 

This is why I do not like subscription software or services.  Faithlife seems to be taking a page out of DirecTV's playbook.  Create many confusing levels and then charge outrageous prices for them.

I was initially leery of Logos Now, but subscribed anyway.  It has proved worthwhile.  However, Faithlife just convinced to turn off "auto-renew" and stick with regular base package.

It's really sad to see Logos, er, Faithlife turn into "that" kind of company.  Greed is a sin.

Just turned of the auto renew. If we all do that I think they'll get the idea and maybe reconsider. Before this I was a happy Logos Now subscriber. Now, I have a very bad taste in my mouth regarding this company.

Logos will maintain my full feature set until my renewal date.  But then I will have to pay extra $100 to get access to Hebrew Lemmas and Sermon Editor (just two of the missing features from the "Starter" Connection, but the two critical to me).  After I moved a lot of materials to the Sermon Editor, now I have to get it back to Microsoft Word or pay? mmmm... it's so close to ransomware!

So I'm thinking about using the $200 coupon to get a Logos 8 feature set (not subscription type) and then never, never again upgrade... a "freeze in time" Windows 10 Logos 8 machine, ha ha!

I wonder if the policy will still be true that 2-3 months after a major release, the "free" engine is released? That has happened with every version of Logos so far...if that continues, than your software will always be compatible with latest versions of operating systems, even though you won't necessarily get new datasets/features etc. - but what you have will continue to work as software evolves.

I wonder if that policy will continue. 

I have to concur, Greg. To hurl a price from 100.00 to 200.00 American ( a lot more here in Canada) leans heavily to the realm of the bizarre.  

This starts with one individual, who then suggest it to his comrades and then on to us the bewildered customer. 

We have all read regarding those (including myself) who were on the Fence as to buying into this LN, some saying it was out of their ballpark financially. I'm sure those same ones now are feeling like investing into a huge bottle of Pepto Bismol, but only of course when it's on sale. :-) 

I've turned off auto renew on both subscriptions. My Now expires November 27 so I'll wait until then to make a final decision and see that FL will come to their senses on this. If nothing changes I may just take my $100 certificate and put it towards Logos 8...on the other hand, I may just walk away entirely. 

Kevin A. Purcell said:

Just turned of the auto renew. If we all do that I think they'll get the idea and maybe reconsider. Before this I was a happy Logos Now subscriber. Now, I have a very bad taste in my mouth regarding this company.

[Y]  Ditto..just turned off auto renew for Faithlife Connect!

Phil Gons (Faithlife) said:

My personal recommendation would be to wait for Logos 8. You already have access to everything in the Logos 7 Full Feature Set. Why not enjoy that for the next 9 months and then upgrade to Logos 8. Yes, the L8 Full Feature Set will cost more than the Logos 7 Full Feature Set, because the former includes the latter—you're getting them both. But buying the L8 FFS will cost less than buying the L7 FFS and then upgrading to the L8 FFS.

Thanks Phil for this recommendation. I have expressed my frustration elsewhere (along with many others), but am still planning on using Logos in the future and trying to decide the best way forward which for me will not likely be a subscription. This is helpful.

Bruce Dunning said:

We have time to wait and consider things.

And maybe sweeten the pot.

I second you, Gary. Unlike you, I am very new to Logos. I love the software, but have been frustrated by the lack of theological resources within the Pentecostal side as I started digging into what I will one day buy. I do appreciate books by Amos Yong, though I wish there was more of his. (I am saving up to buy the books.) But lacking something as basic as the Fire Bible is crazy. As I'm still young here, I am still holding out that things will improve.

Kevin A. Purcell said:

Just turned of the auto renew. If we all do that I think they'll get the idea and maybe reconsider. Before this I was a happy Logos Now subscriber. Now, I have a very bad taste in my mouth regarding this company.

Great suggestion, just did the same.

Based on experience I'm sure that this will work out alright in the end I just don't know why every time Faith Life make a change like this it is so painful. While polling us all might not be an option talking to a few of the users here to gauge how things might be received and perceived would make a lot of sense.

It was the same when they introduced Logos Now it took me weeks to figure out what would be the best approach for me. Seems I was wrong but in fairness when 8 comes out I'm expecting the discount coupon to offset the additional cost involved in going back to being a fully fledged desktop user.

Bad news is that we have been here before ("bad taste in my mouth"), good news is Faith Life have a history of doing the right thing, sad truth is that we'll probably end up going through this again.

Graham Owen said:

I'm Church of God and what bothers me most is the mislabelling of resources as Pentecostal.

I won't disagree with you on that one either.  A lot of resources are being labeled Pentecostal when they should be labeled Charismatic (and yes, there's a pretty big difference).    

Matthew Cillo said:

Gary Osborne said:

A lot of resources are being labeled Pentecostal when they should be labeled Charismatic

Wait. There's a way to see the labels for them? In the store or in Logos? I don't know of any way to identify the traditions within Logos. Within the store, I know I can click on Pentecostal/Charismatic, but is there a way to see the labels you are describing? 

Or is this just an issue with the P/C groups being bundled together?

I just meant that you can see them in the store.  If there's a labeling in our libraries after they are downloaded, I'm not aware of it.  The fact is some of the material that is put into the P/C grouping is also in other tradition groupings (like Wesleyan, for instance).