FREEZE on startup

Logos 8.9 Beta 2 Mac OS 10.15

Always start Logos to a blank layout. Experienced an immediate spinning beachball. Waited 4 minutes and took a sample with the LogosLoggingUtility.

2018.Sample.10.21.LogosLogs.jackcav.20191021-061622.zip

Took a sample with the Mac Activity Monitor

8838.AM Sample 10-21-19@0618.rtf

Forced quit from Activity Monitor—more than 5 minutes after startup.

Apple Crash Report

8623.Apple Crash 0620-10-21.rtf

Logos Logs

6557.LogosLogs.jackcav.20191021-062132.zip

RESTART WAS WITHOUT INCIDENT

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Comments

Ben

This happens to me all the time. I would say >50% of the time I open Logos in the last 6 months, I have to force-kill it and restart. But I tend to just leave it open.

Philana R. Crouch

Logos 8.9 Beta 2 Mac OS 10.15

Always start Logos to a blank layout. Experienced an immediate spinning beachball. Waited 4 minutes and took a sample with the LogosLoggingUtility.

2018.Sample.10.21.LogosLogs.jackcav.20191021-061622.zip

Took a sample with the Mac Activity Monitor

8838.AM Sample 10-21-19@0618.rtf

Forced quit from Activity Monitor—more than 5 minutes after startup.

Apple Crash Report

8623.Apple Crash 0620-10-21.rtf

Logos Logs

6557.LogosLogs.jackcav.20191021-062132.zip

RESTART WAS WITHOUT INCIDENT

Jack,

Thank you for the report, we'll look into it

Jack Caviness

https://community.logos.com/discussion/comment/1072230#Comment_1072230

Thank you for the report, we'll look into it

Thanks Philana. Like Ben, I have had this happen previously. Not as often as Ben indicated, but still periodic freezes.

Ben

https://community.logos.com/discussion/comment/1072350#Comment_1072350

Startup-freeze three times in a row this morning.
Logs- 6403.LogosLogs.benspackman.20191025-094512.zip

The logger may not have been enabled...

Jack Caviness

https://community.logos.com/discussion/comment/1072741#Comment_1072741

The logger may not have been enabled...

It was, but my log reading would be more harmful than helpful. Any special reason you have not upgraded to 10.15?

Note Quickbooks 2016 has some serious issues with Catalina, a fact neither Apple nor Intuit mention until after 10.15 is installed.

Jack Caviness

AND AGAIN

Logos Logging Utility Sample

7065.Sample.LogosLogs.jackcav.20191028-062916.zip

Activity Monitor Sample

5226.Sample of Logos.txt

Apple Crash Report

0676.Apple Crash Report.rtf

Logos Logs

1325.LogosLogs.jackcav.20191028-063127.zip

Ben

https://community.logos.com/discussion/comment/1072752#Comment_1072752

I tend to be a beta tester and early adopter, but all the forums say this Catalina release is quite buggy AND apparently it breaks the Bibleworks install under Mac.

Jack Caviness

https://community.logos.com/discussion/comment/1073103#Comment_1073103

all the forums say this Catalina release is quite buggy

Believe those refer to the beta versions of the OS. I have not had any new problems with Logos since upgrading last week.

apparently it breaks the Bibleworks install under Mac.

Sorry, can't comment there as I never used BibleWorks

JT (alabama24)

https://community.logos.com/discussion/comment/1073278#Comment_1073278

Believe those refer to the beta versions of the OS. I have not had any new problems with Logos since upgrading last week.

Nor have I. I can't speak to the beta issues though.

Jack Caviness

https://community.logos.com/discussion/comment/1072230#Comment_1072230

Logos 8.9 Beta 4 Mac OS 10.15

AGAIN—THIS IS BEGINNING TO BECOEM TIRESOME.

0247.Sample.LogosLogs.jackcav.20191030-084602.zip

5037.Apple Crash.rtf

5444.LogosLogs.jackcav.20191030-084709.zip

Matt Preucil

https://community.logos.com/discussion/comment/1073407#Comment_1073407

Jack,

The hang that you keep running into is a very unfortunate problem. Logos has been shipping with code that attempts to mitigate this same problem for years. Most users might experience this hang on occasion, but it does seem to be extremely consistent for you (each update, which you get weekly from the beta channel?). I've been looking for a solution, but haven't had any luck.

I'm sorry to say that at this point, if you've received an application update and the app beach balls on startup, your quickest resolution is just to force quit and relaunch. The samples indicate the issue and provide an interesting pattern, but we've got all we can from them. Specifically, you can determine if a hang is this issue by looking for one thread's callstack that includes sgen_stop_world and then dyldGlobalLockAcquire.

I hope to be able to deliver better news in regards to this issue in the future.

- Matt

Jack Caviness

https://community.logos.com/discussion/comment/1073502#Comment_1073502

it does seem to be extremely consistent for you (each update, which you get weekly from the beta channel?). I've been looking for a solution, but haven't had any luck.

Haven't paid enough attention to the frequency to verify this.

The samples indicate the issue and provide an interesting pattern, but we've got all we can from them.

OK, I'll stop posting them.

Matt Preucil

https://community.logos.com/discussion/comment/1073507#Comment_1073507

Jack,

We were able to make a change that might resolve this hang. The change shipped with RC 1, so let us know if you continue to experience this issue. Thanks!

- Matt

Jack Caviness

https://community.logos.com/discussion/comment/1074542#Comment_1074542

We were able to make a change that might resolve this hang. The change shipped with RC 1, so let us know if you continue to experience this issue.

It did not happen with 8.9 RC-1. Will be sure to let you know if it happens with 8.10 betas