Curious...how does Logos know what is necessary to update multiple platforms?

I ask because about a year or two ago I had a bunch of notes disappear and then just recently they appeared out of the ether. I'm glad to have them back, but I am now wondering how they vanished, and if their recent return means notes produced during their absence have now been likewise "vanished". I have recently logged into FL on a couple of systems I haven't used much and I wonder if that "updated" my current files to those older log-ins? I spent nearly six months last year doing nothing but cleaning up my Logos notes, and I'm virtually certain that much of that work has been undone. What gives?

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MJ. Smith

Your story is too fragmentary for anyone to do more than "hazard a guess" as to what happened -- one would need to know what filters were applied, what applications were active and what times, which devices you made changes on and whether they were on or off-line at the time. As the changes are all tagged with timestamps which controls their processing, "undoing" subsequent changes is rather unlikely. However, if you do have evidence of lost changes, please give Faithlife technical support a call -- you would have uncovered a bug that could be disruptive to all users.

DMB

Well, your thread suggests I should possibly 'check' my own implementation. I 'finally' moved from L7 to L9 (per the About, I'm a starter user; it feels great). So, essentially 4 years ago was the last contact on a desktop ... the mobiles were for reading, except for some hebrew/LXX/Samaritan, and greek. I haven't seen any highlights, but I also haven't been looking either.

David Taylor, Jr.

I recently had a bunch of old notes show up as well. I had done a forced server resync so there, I'm assuming for me, must have been some sort of sync error in the past that got rectified finally with the force sync with server command.

David Paul

https://community.logos.com/discussion/comment/1208268#Comment_1208268

Well, since we have two witnesses, I would like someone from FL to provide some info and input on the possibility that customers may be losing notes. My notes are literally my life (i.e. the product thereof).

JT (alabama24)

https://community.logos.com/discussion/comment/1208396#Comment_1208396

I would like someone from FL to provide some info and input

The subject line is unlikely to draw FL's attention. It would be best to create a thread with "BUG:" in the subject line.

Adam Borries (Logos)

https://community.logos.com/discussion/comment/1208396#Comment_1208396

Hi, David,

Thank you for bringing this to our attention, and I'm very sorry for the trouble; we do take customer-created data very seriously. Generally speaking, sync should just keep your most recent changes.

David Taylor's description sounds like a different scenario, which was corrected by sync command. In your case, we aren't sure what's going on, but we will be glad to offer whatever help we can. As others have said, in order to begin diagnosing what went wrong, we'll need some more details about the steps and symptoms you experienced. I'll follow up with you privately.

David Paul

https://community.logos.com/discussion/comment/1208671#Comment_1208671

Adding these pics to help document the issue. First pic is dated 6/8/21, almost exactly a year ago.

This next pic is a screengrab I just took. I have not created any new notes in Gen. 1 in the intervening time--these just (re)appeared from the ether.

Adam Borries (Logos)

https://community.logos.com/discussion/comment/1210359#Comment_1210359

David, please see the message I sent you on Faithlife Messages.