Terrible, horrible, no-good, very bad day?

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This post has 55 Replies | 6 Followers

Posts 2769
Erwin Stull, Sr. | Forum Activity | Replied: Fri, Sep 4 2015 2:16 PM

Don Awalt:

I got an email saying the problem is resolved (from the status subscription website)

The status web site says residual issues being investigated

Verbum 6 now logged in. But syncing has been going on for 10 minutes - and I have done no work today.

Up means up for good, not up intermittently (I have gotten scores of emails saying problem resolved today). Is it up or not?

I have about 30 saying the same, and another 30 stating that the system is down. I think the message is automatically generated whenever there is a change. I wouldn't trust the status messages too much at this time.

Posts 891
P A | Forum Activity | Replied: Fri, Sep 4 2015 2:21 PM

Try skip sync.

P A

Posts 1578
Kenute P. Curry | Forum Activity | Replied: Fri, Sep 4 2015 2:47 PM

The 3 resources that I purchased this morning have just downloaded. It seems that FAITHLIFE has corrected what ever issues they had.

Posts 31
J. Wright | Forum Activity | Replied: Fri, Sep 4 2015 3:13 PM

I was hopeful to see / download the NIV Zondervan Study Bible notes today. It seems it may not happen. Oh well.

Posts 2498
mab | Forum Activity | Replied: Fri, Sep 4 2015 3:31 PM

Back to normal. Hopefully we'll see the new ZSB today.

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 3711
Floyd Johnson | Forum Activity | Replied: Fri, Sep 4 2015 3:55 PM

mab:
Back to normal. Hopefully we'll see the new ZSB today.

My Notes have downloaded - already owned the NIV(2011).

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 471
Leo Wee Fah | Forum Activity | Replied: Fri, Sep 4 2015 4:25 PM
My android phone is auto-downloading the >500 missing books....
Posts 2829
Don Awalt | Forum Activity | Replied: Fri, Sep 4 2015 5:32 PM

NIV Study Bible just downloaded!

Posts 2498
mab | Forum Activity | Replied: Fri, Sep 4 2015 5:48 PM

Mine's in the chute. Looks big. Geeked

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 2947
Doc B | Forum Activity | Replied: Fri, Sep 4 2015 6:57 PM

Today is why, in my opinion, all of you who are ditching your paper library for electrons are acting in a very short-sighted manner. But then, those of us who are continuing to build our paper libraries are benefiting. Prices on Amazon are down. Smile

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 4108
abondservant | Forum Activity | Replied: Fri, Sep 4 2015 9:28 PM

Logos went down, but I didn't even notice. Honestly. Until I tried to pick up the Noet freebie. Thats with writing the sermon last night and this morning, and using Logos for an assignment thereafter.

Perhaps if I were in a position where I HAD to use my tablet, or should I have needed to login, or download a new title I would have been more deeply affected. Thus far no plans to put on the brakes when it comes to shrinking the overlap between physical and digital libraries.

L2 lvl4 (...) WORDsearch, L9

Posts 1367
JimTowler | Forum Activity | Replied: Fri, Sep 4 2015 10:03 PM

Well my iPad seems to have survived the network outage, but I was not able to check and bid on any CPs that closed at Friday noon. (However we are invited to contact the company and they will honour the CP price. Wow - great company! I'm undecided on one of the two titles, but a clear no on the 2nd.)

My hope is they will a) extend those two CPs that crosed over for another week, and b) review procedures around cutoffs of any deadlines during or near periods of outages.

Better of course is no outage. I'm sure there will be a full internal review around the events, so hopfully good will come of it, and the apps and products might be more robust in any future repeats. Servers, disks and networks fail - its what they do.  (And fixing them is my day job, so I know stuff breaks.)

Posts 8
Craig Spofford | Forum Activity | Replied: Sat, Sep 5 2015 4:46 AM

So I was thinking about my general attitude about this, and while I was quite frustrated that my resources were not available and that I was inhibited and distracted as the support member of my team where others use and depend on Logos for resources, I know that my heart in the matter was very bad.  Bottom line - I apologize for that.

On another note I would like to know what would make it possible for me to both have my iPad, iPhone and Mac on-line and yet still keep downloaded resources.  I hope that in the promised post mortem that this question can be answered.

Posts 2769
Erwin Stull, Sr. | Forum Activity | Replied: Sat, Sep 5 2015 7:34 AM

The sun is shining today. Smile

All in all, I was only deeply affected by the crash 1 time, and that was during a noonday service where I was not able to navigate my Bible with the app. This only occurred due to myself being so comfortable with the convenience of my phone and tablet, that I began forgetting my backup plan (the paper Bible), and I knew this would occur on occasion. I was able to quickly grab a nearby Bible which solved the issue at the time. On the desktop, the effect was minimal (syncing, sign-in, downloading, etc.).

I see progress being made in growing and optimizing the Logos infrastructure. Faithlife is in fact doing more than just putting out fires, as can be noticed from the level of end user affect this anomaly has over the previous anomaly of the same magnitude.

Posts 8743
LogosEmployee

Craig Spofford:
On another note I would like to know what would make it possible for me to both have my iPad, iPhone and Mac on-line and yet still keep downloaded resources.  I hope that in the promised post mortem that this question can be answered.

The network post-mortem will only address the leaf switch outage. Regarding the mobile apps, see here: https://community.logos.com/forums/p/115062/761303.aspx#761303 

Posts 2769
Erwin Stull, Sr. | Forum Activity | Replied: Sat, Sep 5 2015 10:18 AM

Thanks for the update, Bradley; You have just confirmed my statement of "I see progress being made in growing and optimizing the Logos infrastructure. Faithlife is in fact doing more than just putting out fires, as can be noticed from the level of end user affect this anomaly has over the previous anomaly of the same magnitude." to be true. Smile

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