Unable to sign in on a particular PC

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This post has 4 Replies | 1 Follower

Posts 15
Brian York | Forum Activity | Posted: Sun, Oct 18 2015 8:18 AM

I am unable to sign into proclaim on my main presentation pc.  I type the password and in won't sign in.  I am able to from other pcs

Posts 15
Brian York | Forum Activity | Replied: Sun, Oct 18 2015 8:20 AM

Here is the error.

Program Version: 1.30 (1.30.0.0714)
Time: 2015-10-18 08:49:38 -05:00 (2015-10-18T13:49:38Z)
Error handling response (GET https://proclaimservices.logos.com/v1/groups/830252/licenses?version=%2251rrEgTQ0kk%3D%22).
System.Net.WebException: The operation has timed out
   at System.Net.HttpWebRequest.GetResponse()
   at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
   at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
   at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Sun, Oct 18 2015 8:56 AM

Posting the entire Proclaim.log file will help us diagnose the issue. http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-

One thing to check is if your system time is correct. Our authentication method requires your system time to be within 24 hours of our server time (taking timezones into account).

Posts 15
Brian York | Forum Activity | Replied: Sun, Oct 18 2015 8:59 AM

Scott, 

Thanks for the reply.  It was the date.  I had set it incorrectly when my battery died today.  I am back up and running!

Thanks again!

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Sun, Oct 18 2015 9:05 AM

Brian York:

Scott, 

Thanks for the reply.  It was the date.  I had set it incorrectly when my battery died today.  I am back up and running!

Thanks again!

Glad to hear it! We're going to be shipping an update that provides more information to the user when this happens.

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