Problem with display powerpoint slides in Proclaim 2

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Posts 48
Caleb Lau | Forum Activity | Posted: Tue, Dec 6 2016 4:44 PM

Hi,

I encountered display problem with powerpoint slides. The output display is blank when the slide is from powerpoint. Proclaim 2 complained that there is "an error occurred while attempting to display powerpoint in proclaim" and then clashed.  Attached is the log file. Thanks for your help

0118.Proclaim.log

Posts 48
Caleb Lau | Forum Activity | Replied: Tue, Dec 6 2016 4:46 PM

By the way, on another machine, I am able to display powerpoint slides but Proclaim 2 does not show animation for slides with animation. Thanks.

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Peter June | Forum Activity | Replied: Wed, Dec 7 2016 4:00 PM

Thanks for your report, Caleb. Could you please post the PowerPoint file to which you were trying to transfer control? That will give us a great firsthand way to reproduce and fix this.

Posts 48
Caleb Lau | Forum Activity | Replied: Fri, Dec 9 2016 3:58 PM

8206.161204 Sunday Worship.pptx

Hi Peter,

The sample is attached with this post. I tested Proclaim 2 on four Windows 10 machines. Only one of them work fine. On two machines, display for powerpoint slide is blank. The problem seems to be that powerpoint is not started in the background. On one machine, I can see the powerpoint slides but slides with animation does not show animation. We need to have these problems resolved as we need to have powerpoint support in order for us to migrate to Proclaim 2. 

Thanks

Posts 48
Caleb Lau | Forum Activity | Replied: Fri, Dec 9 2016 4:04 PM

Hi Peter,

Why powerpoint slides can not be "upload and sync to my group" and will this be supported in future?

Thanks 

Posts 3169
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Thomas Ball | Forum Activity | Replied: Mon, Dec 19 2016 3:03 PM

Hi Caleb,

We cannot sync PowerPoint presentations when one gives control to PowerPoint. You'll need to manually add the PowerPoint presentation to Proclaim on the presentation machine. Please note that PowerPoint opens when you go on air with the PowerPoint slides that have been instructed to give PowerPoint control, but the application itself needs to be 'made active" by navigating to it from the presenting scree. Pressing Alt+Tab and then finding the presentation slides in one of the tiles that open will bring PowerPoint "to the front" on the presentation machine.

 

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Graham Criddle | Forum Activity | Replied: Tue, Oct 24 2017 1:35 PM

Tommy Ball:
Please note that PowerPoint opens when you go on air with the PowerPoint slides that have been instructed to give PowerPoint control, but the application itself needs to be 'made active" by navigating to it from the presenting scree. Pressing Alt+Tab and then finding the presentation slides in one of the tiles that open will bring PowerPoint "to the front" on the presentation machine.

I came across this today when looking at running a PowerPoint file (with lots of animations) from within Proclaim.

Having to find the correct window for PPT doesn't "look professional" and will make it more difficult for our operators

Are there any plans for PPT to be made active automatically in this scenario?

Thanks, Graham

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