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Posts 13420
Mark Barnes | Forum Activity | Posted: Sat, Dec 17 2016 11:52 PM

This is on Windows.

I wanted to add a .jpg image to my pre-service loop, so I tried to drag and drop it. I got a yellow bar which seemed to suggest this was possible. However, when I released the mouse button, the bar remained, and nothing else happened.

Posts 29
LogosEmployee
Mari Nunez | Forum Activity | Replied: Sun, Dec 18 2016 5:21 AM

Mark, 

Did this hold true for any image you tried to drag and drop into the presentation? Can you please posts the logs for this occurance: http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files- 

Posts 13420
Mark Barnes | Forum Activity | Replied: Sun, Dec 18 2016 5:36 AM

Mari Nunez:

Did this hold true for any image you tried to drag and drop into the presentation? Can you please posts the logs for this occurance: http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files- 

The log file below consists of me opening Proclaim to a blank presentation, and dragging and dropping a series of images to Proclaim. None of them worked.

4431.Proclaim.log

Posts 29
LogosEmployee
Mari Nunez | Forum Activity | Replied: Sun, Dec 18 2016 5:47 AM

Mark Barnes:

Mari Nunez:

Did this hold true for any image you tried to drag and drop into the presentation? Can you please posts the logs for this occurance: http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files- 

The log file below consists of me opening Proclaim to a blank presentation, and dragging and dropping a series of images to Proclaim. None of them worked.

4431.Proclaim.log

Can you please watch the following screencast and confrim that you are adding the image to the slide preview as opposed to the order service: http://screencast.com/t/jmZ1Fsu0l7a

The image will not be added to the presenation if the image is dragged into the order of service. 

Posts 13420
Mark Barnes | Forum Activity | Replied: Sun, Dec 18 2016 5:58 AM

Mari Nunez:
The image will not be added to the presenation if the image is dragged into the order of service. 

I was trying to add images to the order of service. If that isn't supported, then the cursor should change to a "not allowed" cursor, and the yellow drag/drop bar shouldn't show up.

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Sun, Dec 18 2016 7:22 AM

Looks like a bug, thanks for the report Mark. 

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