Help! Accidentally deleted notes

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This post has 15 Replies | 2 Followers

Posts 145
Gregg Farah | Forum Activity | Posted: Sun, Jun 4 2017 8:01 AM

I highlighted several verses of text and later highlighted the same section and right-clicked “remove annotations” to delete the highlights. However, it also removed my note files. Is there any way to retrieve them? I tried going back to previously saved layouts but note files are still gone. Thank you for your help.

Posts 3770
Francis | Forum Activity | Replied: Sun, Jun 4 2017 8:09 AM

In logos, click on the "documents" menu and look for "undelete documents" in the bottom left.

Posts 145
Gregg Farah | Forum Activity | Replied: Sun, Jun 4 2017 8:30 AM

Thank you. That seemed so hopeful but--oddly--they are not there. I created a new note and deleted to test it...and the new note is not there either. Perhaps there’s some kind of delay???

Posts 3770
Francis | Forum Activity | Replied: Sun, Jun 4 2017 10:00 AM

Can you find them at documents.logos.com?

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Graham Criddle | Forum Activity | Replied: Sun, Jun 4 2017 10:06 AM

Gregg Farah:

Thank you. That seemed so hopeful but--oddly--they are not there. I created a new note and deleted to test it...and the new note is not there either. Perhaps there’s some kind of delay???

The undelete function allows you to recover completely deleted documents.

It sounds as though you have deleted some notes with a note document (s) which this command wouldn't help with.

If that is the case the only option I am aware of that might work is to contact Customer Services tomorrow and see if they can retrieve them

Posts 145
Gregg Farah | Forum Activity | Replied: Mon, Jun 5 2017 6:15 AM

Just spoke w/ tech support and there is no way to retrieve a deleted note. Unless you have other thoughts let’s pause and remember my lost notes....RIP.

:(

Posts 1
Isiah | Forum Activity | Replied: Mon, Jun 24 2019 6:01 PM

Thanks so much

Posts 359
Andrew Biddinger | Forum Activity | Replied: Mon, Jun 24 2019 6:11 PM

Gregg Farah:

Just spoke w/ tech support and there is no way to retrieve a deleted note. Unless you have other thoughts let’s pause and remember my lost notes....RIP.

:(

They are not in your trash?

Posts 1961
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Mon, Jun 24 2019 7:05 PM

Andrew's correct. Deleted notes go into your Notes Trash (bottom left of your left sidebar). They should all be there.

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JT (alabama24) | Forum Activity | Replied: Mon, Jun 24 2019 7:33 PM

Phil Gons (Faithlife):

Andrew's correct. Deleted notes go into your Notes Trash (bottom left of your left sidebar). They should all be there.

Might want to let customer service know. Wink

Gregg Farah:
Just spoke w/ tech support and there is no way to retrieve a deleted note.

OSX & iOS | Logs |  Install

Posts 145
Gregg Farah | Forum Activity | Replied: Wed, Jul 24 2019 8:53 AM

can I get a screen shot of where you are talking about...left side bar? thanks.

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NB.Mick | Forum Activity | Replied: Wed, Jul 24 2019 8:58 AM

Gregg Farah:

can I get a screen shot of where you are talking about...left side bar? thanks.

Running Logos 8 latest beta version on Win 10

Posts 145
Gregg Farah | Forum Activity | Replied: Wed, Jul 24 2019 9:15 AM

thank you!

Posts 498
Carmen Gauvin-O'Donnell | Forum Activity | Replied: Thu, Jul 2 2020 3:48 AM

HI everyone! Can I say that this is why I read the fora every day - I have learned so much about Logos through the years just because someone else asked a question I never even thought of.

In this case, now that I know my notes are still "preserved" will make it much easier to toss stuff out to just clear up my workspace (I was always hesitating to do that jut because I thought they'd be GONE gone!)

Thanks! Smile

Posts 498
Carmen Gauvin-O'Donnell | Forum Activity | Replied: Thu, Jul 2 2020 3:58 AM

Oooh... a follow-up question I just thought of:

So even with these items in the "trash", are they still indexed within Logos? I.e. if I'm doing a search for something, will those items still come up?

Posts 29601
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MJ. Smith | Forum Activity | Replied: Thu, Jul 2 2020 4:35 PM

Not while they are in the trash. You have to restore them first.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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