Is FL being generous today or is there a glitch?

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Posts 1945
Mark | Forum Activity | Posted: Mon, Jan 28 2019 9:47 AM

I am seeing many mobile ed courses listed as 100% off at the moment.  I was searching for a course to redeem when I noticed this.  Is this a glitch?

Posts 40
Ben Sanders (Faithlife) | Forum Activity | Replied: Mon, Jan 28 2019 10:11 AM

Thanks Mark for your note here. Could you clarify which offer or kind of coupon code you were trying to use? Was this the special coupon code you received b/c of a Logos 8 purchase or is this related to a Faithlife Connect subscription? We are looking into this now.

Posts 1945
Mark | Forum Activity | Replied: Mon, Jan 28 2019 11:10 AM

Ben, I am not seeing the glitch anymore.  But I clicked on my email, "Did you pick your mobile ed course yet" that comes with the purchase of L8.  I clicked on the link which led to the "Copy your code" link.  After that, I clicked on some courses I had bookmarked and saw they all were showing 100% off.  I clicked then on all the mobile ed courses and saw almost all (not all) were showing 100% off. 

I have since rebooted my computer and checked the mobile ed page without going through the email and it was back to normal.  I then clicked with the email and it also was showing normal prices. 

So I do not know what produced the glitch.  I figured it must have been a glitch.

Posts 40
Ben Sanders (Faithlife) | Forum Activity | Replied: Mon, Jan 28 2019 4:57 PM

Hello Mark! Thanks for adding this information here. We tested the coupon code and the landing page and everything is working correctly at this point as far as we can tell. When so many / even all of the stand alone courses appear as free on the landing page, this is actually intended and correct page behavior. The store recognizes which user you are and is displaying what products and discounts you are eligible for. Once you select the one course you want to redeem and proceed to the shopping cart level you'll find that only one course is actually free at that point, even if you have added additional courses to your cart. So don't worry, you didn't spoil the opportunity to get some extra courses! Big Smile

Let me know though if what I've said above here doesn't seem consistent with your experience once you check out.


Ben (Faithlife)

Posts 1945
Mark | Forum Activity | Replied: Mon, Jan 28 2019 5:17 PM

Well that makes sense. My comment:

I was taken by surprise that perhaps there was a glitch.  Seems wiser to have the prices as normal, and when the code is put in, the price goes to zero.  That is actually what happened the second time...after I rebooted and brought up the courses without logging in...then I logged in and the course prices remained the same.  I then put in the code for the course I wanted and it was reduced to zero.  That makes sense.  But originally, when I first saw what I thought was a glitch, there were only two or three courses showing prices...and they were cheap courses, not the most expensive ones.  Since I was supposed to use the code, I was taken aback as to what to do.

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