Adding a $0.00 item costs $9.99 instead. Please advise.
Searching the store for "workflow" returns the following (note all listed as zero dollars):
But when added to the shopping cart, the prices change:
David, this has been observed by others. Your first pick is free, then all others are $9.99. We haven't heard why this is so (either why one is free or why all are not free), but you can take one you'd like.
I suspect the result will be a lot of users (including me) who end up with the first one in the list, because they started there thinking they would all be free.
I am usually in the camp of defending Logos' pricing, but $9.99 is stupidly expensive for a workflow (especially for people who have bought the datasets or subscribe to Connect and think that this smells a lot more like a program feature than a book). I hope they are eventually treated like shared documents instead of products, or at the very least are made free. I will get the one free one, but cannot imagine why anybody would pay for others instead of just making their own.
Adding a $0.00 item costs $9.99 instead... when added to the shopping cart, the prices change:
Thank you so much for reporting this! There was an error with the way that the discount was set up. It should be fixed now, can you try again?
Now that I "purchased" one of the $0.00 items as instructed by your support stat via chat, all of the others in the store are now $9.99
No, not fixed :-(
Christina, I think you've only caused greater confusion by not telling us HOW this was supposed to work in the first place.
Were they ALL supposed to be free? If so, those of us who took a free one yesterday now find all the rest are $9.99. That would need to be fixed.
Were NONE supposed to be free? If so, some of us did get one for free but others will be expecting the same. That would need to be fixed or addressed.
Please explain.
On why workflow cost $10 ?? It amazes me Logos is doing micro-transaction ...
These should have come automatically with L8 despite the failures with Notes and lack of new features in L8.
I accidentally bought the John Piper's workflow... and maan.... I cant believe how they would charge $10 for something they didn't create... it was just copy paste from Piper's book. Much more, the workflow is very disappointing. Not even worth $.99
Lastly, I don't know why Logos becoming greedy by charging workflow for $10 when the workflow itself is mediocre. They basically just ask you simple basic questions you already know. Everything in there are basically from the old Passage Guide and Topical Guide. It doesn't do any of major work that you need.
Sorry about that, I made one more adjustment—does it work for you now?
Seems to be fixed. Thanks Christina!
Christina, I think you've only caused greater confusion by not telling us HOW this was supposed to work in the first place. Were they ALL supposed to be free? If so, those of us who took a free one yesterday now find all the rest are $9.99. That would need to be fixed. Were NONE supposed to be free? If so, some of us did get one for free but others will be expecting the same. That would need to be fixed or addressed. Please explain.
Mark,
I apologize for the lack of clarity.
Last year, we offered five free workflows to people who purchased Logos 8 before the end of 2018. If you fit the criteria, you should have been sent an email this week, letting you know that four of them are ready. In order to access them, you need to check out with the workflows in your cart. All four should have shown up in the store as free to anyone who qualifies for the discount.
Unfortunately, I made a mistake when I set up the discount. My mistake caused our systems to only discount one workflow, rather than all of them. I've made two adjustments to the way the discount was set up, which I think should fix it. If you qualify for the discount, you should be able to click here to add all of the workflows to the cart (the cart should remove the one that you own already).
The end result should be that if you qualified for the discount, you should get all four for free (even if you already checked out with one of them).
Does this clarify things? Let me know if you are still having issues with it so I can make sure that it's working as expected.
–Christina
Glad it's working for you! I'm so sorry about the hiccup!
Confirmed. Thanks Christina!
Hey Christina,
Are u saying that these workflows were/are free to Now subscribers and Connect?
I had to pay the 9.99 for these:
I was told by a sales rep that these will not be free. Also posted an OP
Is this free offer ONLY for those who purchased L8 in 2018?
any help on this would be nice. If I didn't need to pay, I'm assuming either a refund of credit on my account?
thanks.
mm.
Seems to be fixed. Thanks Christina! Glad it's working for you! I'm so sorry about the hiccup!
Not even worth $.99 Lastly, I don't know why Logos becoming greedy by charging workflow for $10 when the workflow itself is mediocre.
Not even worth $.99
Lastly, I don't know why Logos becoming greedy by charging workflow for $10 when the workflow itself is mediocre.
Contact Customer Service under the 30-day refund policy
Hey Christina, Are u saying that these workflows were/are free to Now subscribers and Connect?
This offer was for people who purchased a Logos 8 package, library, or feature set during 2018. Being a Connect subscriber alone does not qualify you for this offer.
Hey Christina, Are u saying that these workflows were/are free to Now subscribers and Connect? I had to pay the 9.99 for these: Biblical theme study workflow (Jan 22) Topical sermon prep wf (Jan 19) Theological topic wf. (Jan 19) I was told by a sales rep that these will not be free. Also posted an OP Is this free offer ONLY for those who purchased L8 in 2018? any help on this would be nice. If I didn't need to pay, I'm assuming either a refund of credit on my account?
I have sent you an email about this.
Christina, I'm sorry to add to your headache, but I haven't (yet) received an email for the free Workflows, although I bought a "Full Feature Upgrade" on December 11, 2018 (Order 14349601
I bought the German Gold Package in Decembre, is that enougth?
Sorry Frank, this deal was only for English language packages.
Sorry about that Steve! It looks like you're not signed up for our email lists, so that may be why you didn't receive the email. You can manage your email preferences here: https://faithlife.com/account/email-preferences/en/
If you're eligible for this deal, you should be able to redeem your free workflows by clicking here. Let me know if you experience any issues.
Hope that helps!
Christina, I'm sorry to add to your headache, but I haven't (yet) received an email for the free Workflows, although I bought a "Full Feature Upgrade" on December 11, 2018 (Order 14349601 Sorry about that Steve! It looks like you're not signed up for our email lists, so that may be why you didn't receive the email. You can manage your email preferences here: https://faithlife.com/account/email-preferences/en/ If you're eligible for this deal, you should be able to redeem your free workflows by clicking here. Let me know if you experience any issues. Hope that helps!
Christina
I don't believe any emails have been sent about this. I am signed up for emails and I am eligible for this order since I upgraded in 2018 yet I have received no emails about this except the one to look out for these in the future. I'm guessing many non-forum followers are missing out on this so I'd recommend something be sent out... just my $0.02
Christina I don't believe any emails have been sent about this. I am signed up for emails and I am eligible for this order since I upgraded in 2018 yet I have received no emails about this except the one to look out for these in the future. I'm guessing many non-forum followers are missing out on this so I'd recommend something be sent out... just my $0.02
Thanks, I'll pass this on to the team so we can look into what's going on.
I also do not believe I got an email. However, I did get three free workflows by using Christina's link. There was also a message that products I already owned had been deleted from the cart.
So I second Mattillo's suggestion that someone look into the original mailing.
BTW: Thank you, Christina, for the link!
Mark, I apologize for the lack of clarity.
Thank you for clearing things up. While I did not get the email, I did qualify for the free workflows and they now show up as free for me. Thank you.
I didn't get the email, but owell. I got the workflows. Thank you Faithlife. You are great. I love Logos.
Mark, I apologize for the lack of clarity. Thank you for clearing things up. While I did not get the email, I did qualify for the free workflows and they now show up as free for me. Thank you.
I also do not see that I got an email and believe I am signed up to get emails (that's always maddening to figure out which lists go for what benefit, but I DO get emails), but clicking on the link you supplied, Christina, I see that my cart populated with four work flows. I thank Logos and look forward to the 5th...however and whenever that drops. thanks! And thanks to the OP.
I have not gotten the email yet, either. I suspect that the are being released in batches to avoid overwhelming the servers but ...
I got an email just a few minutes ago that was sent out to apologize for the first email (which none of us seem to have received) and to include a link to the now free workflows. All is now right.
Just got my apology email too. All is well. Peace be still.
Thank you, Christina, the link worked like a charm. And thank you, FaithLife, for your generosity.
Email came today saying redeem the workflows and all were free.
If you're eligible for this deal, you should be able to redeem your free workflows by clicking here. Let me know if you experience any issues. Hope that helps!
I did not get an email but I did purchase L8 in 2018. So did my two sons who also did not get the email. But this link did work, except it only put 4 workflows into my shopping cart. How do I pick up a 5th one?
I was able to get them for free off the site and I am very grateful so thank you. I have still not received an email though
I believe you may have already downloaded the 4 or 5th one. That is what happened to me. I had already downloaded the Michael Heiser workflow and the John Piper one for free so I only got to download 3 from that link, for a total of 5.
Christina I don't believe any emails have been sent about this. I am signed up for emails and I am eligible for this order since I upgraded in 2018 yet I have received no emails about this except the one to look out for these in the future. I'm guessing many non-forum followers are missing out on this so I'd recommend something be sent out... just my $0.02 Thanks, I'll pass this on to the team so we can look into what's going on.
I didn’t receive an email either. Nor did I receive the recent $10 off if you spend $50. I’m signed up to receive Logos sales emails.
My team is looking into what's going on with the email... it's odd that so many of you haven't received it. Sorry about that! I'm glad that the link is working for many of you.
...This link did work, except it only put 4 workflows into my shopping cart. How do I pick up a 5th one?
Mark, the fifth one is under development. It's not quite ready, but we're working on it. We'll stay in contact about how to redeem the final workflow.
I didn’t receive an email either. Nor did I receive the recent $10 off if you spend $50.
I am wondering if I can get the $10 off if you spend $50 resent to me. I did not think I could afford anything at this point an in a rare move, I deleted the email. If I had it again, I would get the unfiltered resource
Thanks for the information
And thanks for resending me the code
I am wondering if I can get the $10 off if you spend $50 resent to me.
Simply call or Live Chat with Customer Service. They can provide the coupon code quicker than it would take for someone to see your request and send it to you (especially since that coupon code expires tonight).
My team is looking into what's going on with the email... it's odd that so many of you haven't received it. Sorry about that! I'm glad that the link is working for many of you. ...This link did work, except it only put 4 workflows into my shopping cart. How do I pick up a 5th one? Mark, the fifth one is under development. It's not quite ready, but we're working on it. We'll stay in contact about how to redeem the final workflow.
My email came through tonight, thanks!
Hi all,
We investigated, and it turns out that the email announcing that the free workflows were available was unintentionally stuck in our systems and was never sent. Thank you to everyone who reported the issue!
My team is currently working on getting that email sent out to anyone who hasn't heard about it.
–Christina from Faithlife
Hey Christina, Are u saying that these workflows were/are free to Now subscribers and Connect? This offer was for people who purchased a Logos 8 package, library, or feature set during 2018. Being a Connect subscriber alone does not qualify you for this offer.
You brought up a great point with this question. These workflows should be offered to Connect subscribers. We just added them to the Logos Cloud Full Feature Set. That means that if you moved from Logos Now to Faithlife Connect, or if you subscribe to Connect Essentials or Connect Premiere, you should have access to these workflows.
Thanks for bringing this up. We want to make sure that Faithlife Connect continually brings you our top features and content. Let us know how you like the workflows!
I think the coupons are being attached to accounts in batches. Earlier today the workflows were not free for me, but now they are.
Hi all, We investigated, and it turns out that the email announcing that the free workflows were available was unintentionally stuck in our systems and was never sent. Thank you to everyone who reported the issue! My team is currently working on getting that email sent out to anyone who hasn't heard about it. –Christina from Faithlife
Thank you Christina! I did eventually get my email late yesterday
Christina and FL,
Got my email yesterday afternoon, and all 4 were free with a message the 5th one is coming and we'll be notified. Thank you so much, appreciate the help and fix. You guys rock!!
Still not received the email.
Well I am a Logos Now/Faithlife Connect Subscriber
I also own a Logos 8 base package which I upgraded to in 2019
I also own the Logos 8 Full Feature Set
Why then am I unable to access these workflows free of charge? Logos want to charge me $9.99 each for four of them
The five free workflows offer expired at the end of 2018.
The Cloud Full Feature Set (a subscription) is different from the Full Feature Set (a purchase). The workflows in question aren't a part of the purchasable FFS, as you know, so you don't permanently own them already.
Access? Or buy?
A Logos Now subscription provides temporary (not permanent) license to tools and features.
The store lets you buy anything you don't already (permanently) own (including items provided in your subscription).
You can freely access features and tools provided by your subscription, but a subscription doesn't let you freely purchase/own those temporary features or tools. You'd have to pay for anything you'd want to permanently own once your subscription expires.
I am aware of that thanks
Either. Both.
I am quite aware of that as well thanks.
The store lets you buy anything you don't already (permanently) own (including items provided in your subscription). You can freely access features and tools provided by your subscription, but a subscription doesn't let you freely purchase/own those temporary features or tools. You'd have to pay for anything you'd want to permanently own once your subscription expires.
Yeah yeah yeah I know all that as well thanks
The point I am making which you have completely ignored is the comment by Christina de Martinez who said:
That means that if you moved from Logos Now to Faithlife Connect, or if you subscribe to Connect Essentials or Connect Premiere, you should have access to these workflows.
I moved from Logos Now to Faithlife Connect and therefore according to Christina I should have access to these workflows. But I do not.
Thanks
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