Free workflows are not free
Adding a $0.00 item costs $9.99 instead. Please advise.
Searching the store for "workflow" returns the following (note all listed as zero dollars):
But when added to the shopping cart, the prices change:
Comments
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David, this has been observed by others. Your first pick is free, then all others are $9.99. We haven't heard why this is so (either why one is free or why all are not free), but you can take one you'd like.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Mark Smith said:
David, this has been observed by others. Your first pick is free, then all others are $9.99. We haven't heard why this is so (either why one is free or why all are not free), but you can take one you'd like.
I suspect the result will be a lot of users (including me) who end up with the first one in the list, because they started there thinking they would all be free.
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I am usually in the camp of defending Logos' pricing, but $9.99 is stupidly expensive for a workflow (especially for people who have bought the datasets or subscribe to Connect and think that this smells a lot more like a program feature than a book). I hope they are eventually treated like shared documents instead of products, or at the very least are made free. I will get the one free one, but cannot imagine why anybody would pay for others instead of just making their own.
Using Logos as a pastor, seminary professor, and Tyndale author
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David Gregg said:
Adding a $0.00 item costs $9.99 instead... when added to the shopping cart, the prices change:
Thank you so much for reporting this! There was an error with the way that the discount was set up. It should be fixed now, can you try again?
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Now that I "purchased" one of the $0.00 items as instructed by your support stat via chat, all of the others in the store are now $9.99
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Thank you so much for reporting this! There was an error with the way that the discount was set up. It should be fixed now, can you try again?
No, not fixed :-(
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Thank you so much for reporting this! There was an error with the way that the discount was set up. It should be fixed now, can you try again?
Christina, I think you've only caused greater confusion by not telling us HOW this was supposed to work in the first place.
Were they ALL supposed to be free? If so, those of us who took a free one yesterday now find all the rest are $9.99. That would need to be fixed.
Were NONE supposed to be free? If so, some of us did get one for free but others will be expecting the same. That would need to be fixed or addressed.
Please explain.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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On why workflow cost $10 ?? It amazes me Logos is doing micro-transaction ...
These should have come automatically with L8 despite the failures with Notes and lack of new features in L8.
I accidentally bought the John Piper's workflow... and maan.... I cant believe how they would charge $10 for something they didn't create... it was just copy paste from Piper's book. Much more, the workflow is very disappointing. Not even worth $.99
Lastly, I don't know why Logos becoming greedy by charging workflow for $10 when the workflow itself is mediocre. They basically just ask you simple basic questions you already know. Everything in there are basically from the old Passage Guide and Topical Guide. It doesn't do any of major work that you need.
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Jan Krohn said:
No, not fixed :-(
Sorry about that, I made one more adjustment—does it work for you now?
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Seems to be fixed. Thanks Christina!
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Mark Smith said:
Christina, I think you've only caused greater confusion by not telling us HOW this was supposed to work in the first place.
Were they ALL supposed to be free? If so, those of us who took a free one yesterday now find all the rest are $9.99. That would need to be fixed.
Were NONE supposed to be free? If so, some of us did get one for free but others will be expecting the same. That would need to be fixed or addressed.
Please explain.
Mark,
I apologize for the lack of clarity.
Last year, we offered five free workflows to people who purchased Logos 8 before the end of 2018. If you fit the criteria, you should have been sent an email this week, letting you know that four of them are ready. In order to access them, you need to check out with the workflows in your cart. All four should have shown up in the store as free to anyone who qualifies for the discount.
Unfortunately, I made a mistake when I set up the discount. My mistake caused our systems to only discount one workflow, rather than all of them. I've made two adjustments to the way the discount was set up, which I think should fix it. If you qualify for the discount, you should be able to click here to add all of the workflows to the cart (the cart should remove the one that you own already).
The end result should be that if you qualified for the discount, you should get all four for free (even if you already checked out with one of them).
Does this clarify things? Let me know if you are still having issues with it so I can make sure that it's working as expected.
–Christina
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David Gregg said:
Seems to be fixed. Thanks Christina!
Glad it's working for you! I'm so sorry about the hiccup!
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Hey Christina,
Are u saying that these workflows were/are free to Now subscribers and Connect?
I had to pay the 9.99 for these:
- Biblical theme study workflow (Jan 22)
- Topical sermon prep wf (Jan 19)
- Theological topic wf. (Jan 19)
I was told by a sales rep that these will not be free. Also posted an OP
Is this free offer ONLY for those who purchased L8 in 2018?
any help on this would be nice. If I didn't need to pay, I'm assuming either a refund of credit on my account?
thanks.
mm.
David Gregg said:Seems to be fixed. Thanks Christina!
Glad it's working for you! I'm so sorry about the hiccup!
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mike said:
Not even worth $.99
Lastly, I don't know why Logos becoming greedy by charging workflow for $10 when the workflow itself is mediocre.
Contact Customer Service under the 30-day refund policy
Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).
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Milkman said:
Hey Christina,
Are u saying that these workflows were/are free to Now subscribers and Connect?
This offer was for people who purchased a Logos 8 package, library, or feature set during 2018. Being a Connect subscriber alone does not qualify you for this offer.
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Milkman,Milkman said:Hey Christina,
Are u saying that these workflows were/are free to Now subscribers and Connect?
I had to pay the 9.99 for these:
- Biblical theme study workflow (Jan 22)
- Topical sermon prep wf (Jan 19)
- Theological topic wf. (Jan 19)
I was told by a sales rep that these will not be free. Also posted an OP
Is this free offer ONLY for those who purchased L8 in 2018?
any help on this would be nice. If I didn't need to pay, I'm assuming either a refund of credit on my account?
I have sent you an email about this.
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Christina, I'm sorry to add to your headache, but I haven't (yet) received an email for the free Workflows, although I bought a "Full Feature Upgrade" on December 11, 2018 (Order 14349601
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I bought the German Gold Package in Decembre, is that enougth?
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Frank Fischer said:
I bought the German Gold Package in Decembre, is that enougth?
Sorry Frank, this deal was only for English language packages.
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Steve Maling said:
Christina, I'm sorry to add to your headache, but I haven't (yet) received an email for the free Workflows, although I bought a "Full Feature Upgrade" on December 11, 2018 (Order 14349601
Sorry about that Steve! It looks like you're not signed up for our email lists, so that may be why you didn't receive the email. You can manage your email preferences here: https://faithlife.com/account/email-preferences/en/
If you're eligible for this deal, you should be able to redeem your free workflows by clicking here. Let me know if you experience any issues.
Hope that helps!
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Steve Maling said:
Christina, I'm sorry to add to your headache, but I haven't (yet) received an email for the free Workflows, although I bought a "Full Feature Upgrade" on December 11, 2018 (Order 14349601
Sorry about that Steve! It looks like you're not signed up for our email lists, so that may be why you didn't receive the email. You can manage your email preferences here: https://faithlife.com/account/email-preferences/en/
If you're eligible for this deal, you should be able to redeem your free workflows by clicking here. Let me know if you experience any issues.
Hope that helps!
Christina
I don't believe any emails have been sent about this. I am signed up for emails and I am eligible for this order since I upgraded in 2018 yet I have received no emails about this except the one to look out for these in the future. I'm guessing many non-forum followers are missing out on this so I'd recommend something be sent out... just my $0.02
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Mattillo said:
Christina
I don't believe any emails have been sent about this. I am signed up for emails and I am eligible for this order since I upgraded in 2018 yet I have received no emails about this except the one to look out for these in the future. I'm guessing many non-forum followers are missing out on this so I'd recommend something be sent out... just my $0.02
Thanks, I'll pass this on to the team so we can look into what's going on.
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Mattillo said:
Christina
I don't believe any emails have been sent about this. I am signed up for emails and I am eligible for this order since I upgraded in 2018 yet I have received no emails about this except the one to look out for these in the future. I'm guessing many non-forum followers are missing out on this so I'd recommend something be sent out... just my $0.02
I also do not believe I got an email. However, I did get three free workflows by using Christina's link. There was also a message that products I already owned had been deleted from the cart.
So I second Mattillo's suggestion that someone look into the original mailing.
BTW: Thank you, Christina, for the link!
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Mark,
I apologize for the lack of clarity.
Thank you for clearing things up. While I did not get the email, I did qualify for the free workflows and they now show up as free for me. Thank you.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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I didn't get the email, but owell. I got the workflows. Thank you Faithlife. You are great. I love Logos.
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Mark Smith said:
Mark,
I apologize for the lack of clarity.
Thank you for clearing things up. While I did not get the email, I did qualify for the free workflows and they now show up as free for me. Thank you.
I also do not see that I got an email and believe I am signed up to get emails (that's always maddening to figure out which lists go for what benefit, but I DO get emails), but clicking on the link you supplied, Christina, I see that my cart populated with four work flows. I thank Logos and look forward to the 5th...however and whenever that drops. thanks! And thanks to the OP.
I like Apples. Especially Honeycrisp.
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I have not gotten the email yet, either. I suspect that the are being released in batches to avoid overwhelming the servers but ...
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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I got an email just a few minutes ago that was sent out to apologize for the first email (which none of us seem to have received) and to include a link to the now free workflows. All is now right.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Just got my apology email too. All is well. Peace be still.
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