Video input issue - Elgato HD60 Pro

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This post has 4 Replies | 3 Followers

Posts 7
Chris Smith | Forum Activity | Posted: Tue, Sep 8 2020 4:52 AM

Having a bit of an issue with the Video Input in Proclaim

I am very fortunate to have access to both an HD60 S and an HD60 Pro video capture device.

The HD60 S connects to the PC via a USB, whilst the Pro is built into the PC.

The S shows up in Proclaim and works very well.

The Pro only displays a black screen.

using the same camera for both cards works in both OBS and the elgato software.
Has anyone had a similar problem and did they find a solution?

Thanks

Posts 7
Chris Smith | Forum Activity | Replied: Wed, Sep 9 2020 12:20 AM

Hi Sean

Ive taken a look at my privacy settings. 

Proclaim has permission to use the camera.

- I have submitted a log file. 

I've also just conencted a usb webcam, which works - its only the inbuilt caputre card that does now, which is odd becuase it works with other software.

Any help would be gratefully received.

Posts 3
Chris Bogstad | Forum Activity | Replied: Tue, Jan 26 2021 9:37 AM

Did you ever solve this? I seem to be having the same problem with our church's capture card.

Posts 7
Chris Smith | Forum Activity | Replied: Tue, Jan 26 2021 9:44 AM

Unfortunately not.

As of last week it still only showed up as a black screen in proclaim.

Had a remote session with help desk after this post and they could not get it working - issue was reported to dev team, but not working yet.

We have been using our hd60s+ cards, the usb version of the pro. Which was working fine. Now it only appears as a square rather than letter box format - developers are aware of the bug, but no fix yet.

Currently using the cheapest of capture cards from Amazon - about £17. Seems to work ok, but the would really like my good cards to start working again.

Sorry I can't offer any helpful info

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