Having a bit of an issue with the Video Input in Proclaim
I am very fortunate to have access to both an HD60 S and an HD60 Pro video capture device.
The HD60 S connects to the PC via a USB, whilst the Pro is built into the PC.
The S shows up in Proclaim and works very well.
The Pro only displays a black screen.
using the same camera for both cards works in both OBS and the elgato software.Has anyone had a similar problem and did they find a solution?
Thanks
Hi Chris,Can you make sure Proclaim has access to your camera: https://support.microsoft.com/en-us/help/4468232/windows-10-camera-microphone-and-privacyIf it does can you submit your logs: https://support.faithlife.com/hc/en-us/articles/360007374731-How-Do-I-Submit-Log-Files-
Hi Sean
Ive taken a look at my privacy settings.
Proclaim has permission to use the camera.
- I have submitted a log file.
I've also just conencted a usb webcam, which works - its only the inbuilt caputre card that does now, which is odd becuase it works with other software.
Any help would be gratefully received.
Did you ever solve this? I seem to be having the same problem with our church's capture card.
Unfortunately not.
As of last week it still only showed up as a black screen in proclaim.
Had a remote session with help desk after this post and they could not get it working - issue was reported to dev team, but not working yet.
We have been using our hd60s+ cards, the usb version of the pro. Which was working fine. Now it only appears as a square rather than letter box format - developers are aware of the bug, but no fix yet.
Currently using the cheapest of capture cards from Amazon - about £17. Seems to work ok, but the would really like my good cards to start working again.
Sorry I can't offer any helpful info