quickstart video only doing audio

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Posts 85
Hugh DeLong | Forum Activity | Posted: Mon, Jan 4 2021 1:09 PM

When I try to watch the 'quickstart' video, it only shows the audio controller - no video. I can listen to the audio, but where did the video go???   logos 9


Posts 695
Brad | Forum Activity | Replied: Tue, Jan 5 2021 8:34 PM

Hugh, I've had that problem with other Faithlife videos recently, when attempting to view them from Safari 14.0.2.  Stopping and restarting the video usually corrects the problem for me and I am able to view the video.  Does that work for you?

Posts 85
Hugh DeLong | Forum Activity | Replied: Wed, Jan 6 2021 4:53 AM

I was trying to run the video in the desktop app - no video, just audio

I went to the web app and it works... not what I expected to have to do, but doable.

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