Not seeing the 15% Discount on Base Packages on Logos.com - RESOLVED

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Kiyah | Forum Activity | Posted: Sat, May 8 2021 1:24 PM

Is the 15% off sale on Logos base packages over? I'm not seeing the discount applied to packages either on the product pages or when I add them to the cart. Did the sale end but the website hasn't been updated or is there something wrong with the site?

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David Wanat | Forum Activity | Replied: Sat, May 8 2021 2:04 PM

Likewise. During the sale, there's no difference in the dynamic price on the set I wanted than it cost pre-sale

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DIsciple II | Forum Activity | Replied: Sat, May 8 2021 2:05 PM

According to this blog post the sale is supposed to go until June 15

6 Reasons to Get a Logos Package before June 15

Kiyah:

Is the 15% off sale on Logos base packages over? I'm not seeing the discount applied to packages either on the product pages or when I add them to the cart. Did the sale end but the website hasn't been updated or is there something wrong with the site?

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Daniel Motley (Faithlife) | Forum Activity | Replied: Mon, May 10 2021 7:23 AM

Kiyah:

Is the 15% off sale on Logos base packages over? I'm not seeing the discount applied to packages either on the product pages or when I add them to the cart. Did the sale end but the website hasn't been updated or is there something wrong with the site?

Kiyah,

When you hover over the "Discount Sale Price" hyperlink in the attached image, do you see the breakdown? It should tell you what your dynamic price would be without the 15% discount and what it would be after.

Hope that helps to clarify!

Product Manager, Faithlife

Posts 1289
Kiyah | Forum Activity | Replied: Mon, May 10 2021 11:44 AM

Here's what I'm seeing for Anglican Platinum. I'm not seeing that last italicized discount line. Maybe certain base packages aren't showing the discount because I do see the discount for Standard Platinum.

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Tom Reynolds | Forum Activity | Replied: Mon, May 10 2021 1:09 PM

Here's what I'm getting for Anglican Platinum. Not 15% - only 6% but it still shows up.

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Kiyah | Forum Activity | Replied: Mon, May 10 2021 1:32 PM

Tom Reynolds:

Here's what I'm getting for Anglican Platinum. Not 15% - only 6% but it still shows up.

Weird. 

Posts 1289
Kiyah | Forum Activity | Replied: Mon, May 10 2021 3:55 PM

Daniel Motley (Faithlife):

Kiyah,

When you hover over the "Discount Sale Price" hyperlink in the attached image, do you see the breakdown? It should tell you what your dynamic price would be without the 15% discount and what it would be after.

Daniel, can you please check Anglican Platinum. That seems to be the package that's having the pricing issue. I'm still not seeing any discount but another user is seeing it.

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David Wanat | Forum Activity | Replied: Mon, May 10 2021 4:21 PM

Kiyah:

Daniel Motley (Faithlife):

Kiyah,

When you hover over the "Discount Sale Price" hyperlink in the attached image, do you see the breakdown? It should tell you what your dynamic price would be without the 15% discount and what it would be after.

Daniel, can you please check Anglican Platinum. That seems to be the package that's having the pricing issue. I'm still not seeing any discount but another user is seeing it.

That’s the one I was looking at too

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Bill Anderson | Forum Activity | Replied: Mon, May 10 2021 8:25 PM

Kiyah:

Here's what I'm seeing for Anglican Platinum. I'm not seeing that last italicized discount line. Maybe certain base packages aren't showing the discount because I do see the discount for Standard Platinum.

The 15% discount line isn't showing up for me either with Anglican Platinum, but it does show up for Anglican Diamond.

Posts 1273
David Wanat | Forum Activity | Replied: Tue, May 11 2021 12:15 AM

Bill Anderson:

Kiyah:

Here's what I'm seeing for Anglican Platinum. I'm not seeing that last italicized discount line. Maybe certain base packages aren't showing the discount because I do see the discount for Standard Platinum.

The 15% discount line isn't showing up for me either with Anglican Platinum, but it does show up for Anglican Diamond.

I can duplicate. It shows up in Diamond, not Platinum.

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Daniel Motley (Faithlife) | Forum Activity | Replied: Tue, May 11 2021 10:12 AM

David Wanat:

I can duplicate. It shows up in Diamond, not Platinum.

This is now fixed, thanks for the report!

Product Manager, Faithlife

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David Wanat | Forum Activity | Replied: Tue, May 11 2021 11:27 AM

Daniel Motley (Faithlife):

David Wanat:

I can duplicate. It shows up in Diamond, not Platinum.

This is now fixed, thanks for the report!

No, it isn’t.

The Diamond tier shows that discount.

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Daniel Motley (Faithlife) | Forum Activity | Replied: Tue, May 11 2021 2:32 PM

David Wanat:

No, it isn’t.

The Diamond tier shows that discount.

David,

You were right, my team reported it as updated but I checked and it wasn't. It should be completed now and I double checked and it looks to be the case. Let me know if you're still running into issues with this one.

Product Manager, Faithlife

Posts 1273
David Wanat | Forum Activity | Replied: Tue, May 11 2021 2:40 PM

Yes, that did it. Thanks

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