Update Error

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Posts 3854
Floyd Johnson | Forum Activity | Posted: Tue, May 25 2021 3:02 PM

I am getting this error message when logging into LOGOS this afternoon:

Any thoughts or ideas?

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 1151
Tom Reynolds | Forum Activity | Replied: Tue, May 25 2021 6:10 PM

Mine updated to version 9.5 today. Perhaps yours did as well but crashed during the install....

Posts 27224
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, May 27 2021 1:08 AM

Floyd Johnson:

I am getting this error message when logging into LOGOS this afternoon:

Any thoughts or ideas?

I'd contact Customer Support about this (via their online chat).

Dave
===

Windows 10 & Android 8

Posts 8478
DAL | Forum Activity | Replied: Thu, May 27 2021 5:55 AM

Restart the software, that fixed it for me 👍😁👌

DAL

Posts 2302
Joseph Turner | Forum Activity | Replied: Thu, May 27 2021 6:32 AM

I’ve had this error a couple of times in the past and a reboot and try again worked each time.  

Disclaimer:  I hate using messaging, texting, and email for real communication.  If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.

Posts 3854
Floyd Johnson | Forum Activity | Replied: Fri, May 28 2021 2:02 AM

Sadly, none of the above worked. A call to support offered the solution to manually install the update.  I continued to get the same error message.  I eventually took the evening to uninstall LOGOS and do a complete reinstall.  I did it in two steps - first installing just the most important resources and, after verifying that all had gone well, installing the rest of my library.  I am now happilyly at LOGOS 9.5 SR-1.

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 27224
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, May 28 2021 7:38 PM

Well done. But it appears that Support did not diagnose the issue on your computer?

Dave
===

Windows 10 & Android 8

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