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Posts 7
Eduan | Forum Activity | Posted: Wed, Aug 18 2021 6:30 AM

Hi all,

I installed logos on a new computer, while downloading the resources it crashes to desktop, the logs show the following:

Error ID: 3722
Error detail: FormatException: The string 'bible+lxx2.40.1.1-41.16.25' has an invalid format

Same thing happens when trying to open Logos holding control. Straight after signing in it CTD again.

Any help would be greatly appreciated.

Posts 29803
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Aug 18 2021 6:53 AM

Welcome! Smile Sorry you are having troubles Tongue Tied

Eduan:
I installed logos on a new computer, while downloading the resources it crashes to desktop

Which specific operating system are you running on? Does the app stay open long enough for you to verify which specific version of the app? 

macOS, iOS & iPadOS | Logs |  Install

Posts 7
Eduan | Forum Activity | Replied: Wed, Aug 18 2021 7:02 AM

Hi, thanks for the reply. 

Windows 10

No it isn't open long enough for me to see the specific version of Logos, although I know it is Logos 9, I downloaded the installer today from logos.com and ran it like I usually do. 

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Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Aug 18 2021 7:27 AM

Hi Eduan - and, yes, welcome to the forums 

Was a logos.log file created?

If so, please upload it in a reply to this thread using the paperclip icon.

I wouldn't have expected the error you mentioned to cause the app to crash and, if so, the log file should provide more information

Graham

Posts 7
Eduan | Forum Activity | Replied: Wed, Aug 18 2021 9:06 AM

Hi gentlemen, thank you for your replies.

Attached are the logs, I'm using Logos 9 on Windows 10 

Thanks again for your help

Posts 7
Eduan | Forum Activity | Replied: Wed, Aug 18 2021 9:08 AM

3731.Logs.zipHi gentlemen, thank you for your replies.

Attached are the logs, I'm using Logos 9 on Windows 10 

Thanks again for your help

Posts 33459
Forum MVP
MJ. Smith | Forum Activity | Replied: Wed, Aug 18 2021 3:56 PM

The error log shows many SQL errors - are you sure that you are installing with the correct permissions?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 7
Eduan | Forum Activity | Replied: Wed, Aug 18 2021 8:15 PM

Hi all, I decided to reinstall windows and its working now. 

Thanks again for your replies

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