B6: Crash while enter data in a note file

Simon’s Brother

Description

Hit enter key to go to a new line and got the program has stopped responding error from windows

Steps

1. Enter some data in a note (not attached to a specific verse).

2. Decided to go back and enter some information in the middle of the previously type paragraphy

3. Once new text entered, clicked at end of last word in note file to repositon cursor.

4. Hit enter to start a new line for a new paragraph

5. Program stopped responding.

Logs

7701.Logos 4 b6 logs.zip

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Performance

Comments

George Allakhverdyan

Hi Andrew, the log doesn't show any specific crash information, care to reproduce? Usually if the crash window pops up it helps to give it a good 15-30 seconds before clicking close, this way it has more time to write the log file (sometimes it doesn't write it right away)

Simon’s Brother

https://community.logos.com/discussion/comment/19215#Comment_19215

Log mentioned something about an unexpected data type.. I thought that was the information that was indicating why the programm stopped responding. I can try again.

George Allakhverdyan

https://community.logos.com/discussion/comment/19301#Comment_19301

The information that represents a crash will (usually) claim an Error entry, then show a stack of which funciton calls were made all the way down to the application.run() call, yes it would help us if you could reproduce this once more, thanks.

Simon’s Brother

https://community.logos.com/discussion/comment/19315#Comment_19315

The information that represents a crash will (usually) claim an Error entry, then show a stack of which funciton calls were made all the way down to the application.run() call, yes it would help us if you could reproduce this once more, thanks.

Hi George I have been able to reproduce it again.. but nothing like you suggest is being written to log file:

1157.Logos b b6 logs.zip

I tried a third time and it didn't reproduce but the flow of steps was per screen shots below. Please not though in the instances when the crash occured the verse reference did not convert into a hyperlink as shown in the mocked up screen shots below. In the mock up it did convert and didn't crash.

Melissa Snyder

https://community.logos.com/discussion/comment/19393#Comment_19393

Andrew,

The new log file doesn't indicate a crash, either. Does this happen in a new Note file, too, or just General Notes?

Thanks,
Melissa

Simon’s Brother

https://community.logos.com/discussion/comment/19578#Comment_19578

Andrew,

The new log file doesn't indicate a crash, either. Does this happen in a new Note file, too, or just General Notes?

Thanks,
Melissa

Hi Melissa,

I was able to reproduce this same program has stopped responding error in a brand new note file but the logs still do not show any indication of the problem.

Andrew

1256.Logos4.zip

The end result once again is:

Melissa Snyder

https://community.logos.com/discussion/comment/19690#Comment_19690

And you're clicking on 'Close program' and allowing Logos to close before getting log file?

Melissa

Jacob Hantla

https://community.logos.com/discussion/comment/19912#Comment_19912

I think this is a similar problem to the one I reported here http://community.logos.com/forums/t/2607.aspx

When a keylink is not yet created but a verse reference clearly exists, hitting enter crashes the program.

-Jacob