L4 crash -- inexplicable

Page 1 of 2 (38 items) 1 2 Next >
This post has 37 Replies | 1 Follower

Posts 9947
George Somsel | Forum Activity | Posted: Sat, Jul 9 2011 12:34 PM

Did we get some download last night?  I was using L4 until after midnight, and had no problem.  Today it has suddenly stopped working about 6 times.  There have been no basic changes on my computer.  About the only thing I did was to add a few favorites in IE.

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 9947
George Somsel | Forum Activity | Replied: Sat, Jul 9 2011 1:07 PM

I know what's coming.  Here is the log.

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 9947

Perhaps this will be more helpful

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 9137
Forum MVP
Mark Smith | Forum Activity | Replied: Sat, Jul 9 2011 1:44 PM

The log file (not crash log) shows the crash occurred while rebuilding the documents index. I'm not sure why it would be trying to do that. What I'd suggest is to rename the following files that will be found here: C:\Users\{user name}\AppData\Local\Logos4\Documents\{random string}\Documents

It is possible you won't have all these files due to the nature of the crash. Whatever you have rename. Then restart Logos. My guess is that there is a document that is causing the problem and you'll get another crash. Just a guess but that's all I can suggest you try.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 9947
George Somsel | Forum Activity | Replied: Sat, Jul 9 2011 2:06 PM

Mark Smith:
The log file (not crash log) shows the crash occurred while rebuilding the documents index. I'm not sure why it would be trying to do that. What I'd suggest is to rename the following files that will be found here: C:\Users\{user name}\AppData\Local\Logos4\Documents\{random string}\Documents

So far that seems to have solved the problem.  Thanks a bunch.  I'd probably have to locate a drug dealer if I didn't have my Logos.  Wink  Well, not really.

Edit:  I now have a number of files named "Foo."

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 9137
Forum MVP
Mark Smith | Forum Activity | Replied: Sat, Jul 9 2011 2:14 PM

George Somsel:
Edit:  I now have a number of files named "Foo."

As long as you don't give them a .fah file name you should be OK. Wink

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 9947
George Somsel | Forum Activity | Replied: Sat, Jul 9 2011 3:18 PM

The crash is now a little more explicable.  I tried creating a wordsearch puzzle using AFAT this morning before I had the problem.  I just now tried again to create the same wordsearch puzzle and it crashed again.  Something must be wrong with the wordsearch function.  I'll now go rename my files -- again.

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 9137
Forum MVP
Mark Smith | Forum Activity | Replied: Sat, Jul 9 2011 3:24 PM

Since you've narrowed it down to the WordFind files, it would be better to rename the two WordFind files in the WordFind folder of that same Documents folder. While it may be the new one, it might be something else in that folder.

EDIT: BTW, you are probably the only user Logos has ever had that has attempted to produce a WordFind puzzle from AFAT. Congratulations.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 9947
George Somsel | Forum Activity | Replied: Sat, Jul 9 2011 3:33 PM

DISASTER !!

My note files are gone -- all of my work on my book.  Crying Crying Crying

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 25661
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Jul 9 2011 4:08 PM

You are in the realm of needing Logos Tech Support as I would be guessing that restoring the original Documents index files would do anything. If you have another installation then access that offline as it will preserve the Notes.

Dave
===

Windows 10 & Android 8

Posts 9137
Forum MVP
Mark Smith | Forum Activity | Replied: Sat, Jul 9 2011 4:31 PM

George Somsel:
DISASTER !!

Did you change the name of your Notes file under Documents or any file name in the Notes file?

As Dave said if you have another copy of Logos installed elsewhere that may give you a backup. If so you may want to wait until Monday and get Tech Support help.

No consolation, but I have twice lost my collections because we have no local backup and restore capability. That pales in comparison with losing notes for a book!

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 8227
LogosEmployee

Mark Smith:

Whatever you have rename.

That would be a bad idea.

George Somsel:

DISASTER !!

My note files are gone -- all of my work on my book.  Crying Crying Crying

Do you have the original DocumentInfo.db file still available? I don't know if Logos 4 can recover from the situation it's in now, but try placing that file back.

Back to your original problem: it's caused by an errant Word Find Puzzle in your system; most likely, the most recent one you've created. Once you start Logos 4, you will have two minutes to delete it before document indexing (that runs in the background) tries to open the file and crashes. Open your File menu and delete the most recent Word Find documents.

Finally, if you can provide information on the resource and passage you used to create the Word Find, I'd love to be able to reproduce the problem here (and fix it).

Posts 9137
Forum MVP
Mark Smith | Forum Activity | Replied: Sat, Jul 9 2011 4:46 PM

Bradley Grainger:

Mark Smith:

Whatever you have rename.

That would be a bad idea.

For the future, Bradley, exactly why? Would not the original attempt Logos 4 took to rebuild the documents index that he reported have started by eliminating his original file? Maybe not all the subfolder files, but the index file itself. A little light, please.

George, I wonder what the date on your Notes.db is.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 9947
George Somsel | Forum Activity | Replied: Sat, Jul 9 2011 4:56 PM

Bradley Grainger:

Mark Smith:

Whatever you have rename.

That would be a bad idea.

George Somsel:

DISASTER !!

My note files are gone -- all of my work on my book.  Crying Crying Crying

Do you have the original DocumentInfo.db file still available? I don't know if Logos 4 can recover from the situation it's in now, but try placing that file back.

Back to your original problem: it's caused by an errant Word Find Puzzle in your system; most likely, the most recent one you've created. Once you start Logos 4, you will have two minutes to delete it before document indexing (that runs in the background) tries to open the file and crashes. Open your File menu and delete the most recent Word Find documents.

Finally, if you can provide information on the resource and passage you used to create the Word Find, I'd love to be able to reproduce the problem here (and fix it).

I uninstalled and am in the process of re-installing.  I had renamed the Document*.* files and just before uninstalling and reinstalling I deleted them.  They're probably in the recycle bin.  Oh-oh.  I renamed the files Foo*.* then renamed a new bunch Bar*.* and a third FooFoo*.*.  I don't see any Foo*.* files in the recycle bin -- only Bar*.* and FooFoo*.*  I always delete Word Find Puzzles after completing them so there is only one -- AFAT Gen 14 (entire chapter).  The one previous was AFAT Job 40. 

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 9947
George Somsel | Forum Activity | Replied: Sat, Jul 9 2011 5:00 PM

Mark Smith:

George Somsel:
DISASTER !!

Did you change the name of your Notes file under Documents or any file name in the Notes file?

As Dave said if you have another copy of Logos installed elsewhere that may give you a backup. If so you may want to wait until Monday and get Tech Support help.

No consolation, but I have twice lost my collections because we have no local backup and restore capability. That pales in comparison with losing notes for a book!

I gave my notebook to my daughter when I got the new desktop.  I left everything on the computer and told her to delete nothing so I may have a backup.  I'll go over to her place and get the notebook.

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 9137
Forum MVP
Mark Smith | Forum Activity | Replied: Sat, Jul 9 2011 5:04 PM

George Somsel:
I'll go over to her place and get the notebook.

If you have your notes on that just don't connect to the Internet.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 1206
Ward Walker | Forum Activity | Replied: Sat, Jul 9 2011 5:51 PM

I would be heartbroken to lose what little notes/highlights I have

 

George, I'm hopeful that Logos Techs can devise a way to let you restore from your laptop without "freshening" the deletions to the laptop.

Posts 8227
LogosEmployee

Mark Smith:

For the future, Bradley, exactly why? Would not the original attempt Logos 4 took to rebuild the documents index that he reported have started by eliminating his original file? Maybe not all the subfolder files, but the index file itself. A little light, please.

DocumentInfo.db isn't part of the "document index" (that gets automatically rebuilt); it's the database that stores the names and IDs of all the documents you've created. Renaming/deleting it would cause Logos 4 to lose track of all the documents you have. (All the other files (documents.*) are part of the document index and would get rebuilt automatically. Of course, in this case, it was the act of rebuilding the index that caused the crash, so that would just have forced it to happen.)

Posts 9137
Forum MVP
Mark Smith | Forum Activity | Replied: Sat, Jul 9 2011 7:23 PM

Bradley Grainger:
Renaming/deleting it would cause Logos 4 to lose track of all the documents you have.

So that would mean the documents are lost or that Logos just has to rebuild the database? Aren't the documents already stored in separate db's? Losing the documentinfo.db seems like Logos would have to scan the existing document db's to come up with a new documentinfo.db, right? So other than the time required to regenerate the documentinfo.db what is the harm in deleting/renaming it? (Sorry to be dense.)

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 912
David Knoll | Forum Activity | Replied: Sat, Jul 9 2011 8:09 PM

George invested a lot of work in the notes and he is also a (or should I say one of the most) valued member of our community. Can't Logos have a developer take control of his desktop and fix this problem? Isn't there a backup copy on the cloud? Isn't that what the cloud is for? When he is in anxiety over his missing data so are we all! Please (!) make whatever you can to help him as quickly as possible. When you help him you help us all!

Page 1 of 2 (38 items) 1 2 Next > | RSS