L4 crash -- inexplicable
Did we get some download last night? I was using L4 until after midnight, and had no problem. Today it has suddenly stopped working about 6 times. There have been no basic changes on my computer. About the only thing I did was to add a few favorites in IE.
george
gfsomsel
יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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I know what's coming. Here is the log.
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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Perhaps this will be more helpful
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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The log file (not crash log) shows the crash occurred while rebuilding the documents index. I'm not sure why it would be trying to do that. What I'd suggest is to rename the following files that will be found here: C:\Users\{user name}\AppData\Local\Logos4\Documents\{random string}\Documents
It is possible you won't have all these files due to the nature of the crash. Whatever you have rename. Then restart Logos. My guess is that there is a document that is causing the problem and you'll get another crash. Just a guess but that's all I can suggest you try.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Mark Smith said:
The log file (not crash log) shows the crash occurred while rebuilding the documents index. I'm not sure why it would be trying to do that. What I'd suggest is to rename the following files that will be found here: C:\Users\{user name}\AppData\Local\Logos4\Documents\{random string}\Documents
So far that seems to have solved the problem. Thanks a bunch. I'd probably have to locate a drug dealer if I didn't have my Logos. [;)] Well, not really.
Edit: I now have a number of files named "Foo."
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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George Somsel said:
Edit: I now have a number of files named "Foo."
As long as you don't give them a .fah file name you should be OK. [;)]
Pastor, North Park Baptist Church
Bridgeport, CT USA
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The crash is now a little more explicable. I tried creating a wordsearch puzzle using AFAT this morning before I had the problem. I just now tried again to create the same wordsearch puzzle and it crashed again. Something must be wrong with the wordsearch function. I'll now go rename my files -- again.
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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Since you've narrowed it down to the WordFind files, it would be better to rename the two WordFind files in the WordFind folder of that same Documents folder. While it may be the new one, it might be something else in that folder.
EDIT: BTW, you are probably the only user Logos has ever had that has attempted to produce a WordFind puzzle from AFAT. Congratulations.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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DISASTER !!
My note files are gone -- all of my work on my book. [:'(] [:'(] [:'(]
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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You are in the realm of needing Logos Tech Support as I would be guessing that restoring the original Documents index files would do anything. If you have another installation then access that offline as it will preserve the Notes.
Dave
===Windows 11 & Android 13
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George Somsel said:
DISASTER !!
Did you change the name of your Notes file under Documents or any file name in the Notes file?
As Dave said if you have another copy of Logos installed elsewhere that may give you a backup. If so you may want to wait until Monday and get Tech Support help.
No consolation, but I have twice lost my collections because we have no local backup and restore capability. That pales in comparison with losing notes for a book!
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Mark Smith said:
Whatever you have rename.
That would be a bad idea.
George Somsel said:DISASTER !!
My note files are gone -- all of my work on my book.
Do you have the original DocumentInfo.db file still available? I don't know if Logos 4 can recover from the situation it's in now, but try placing that file back.
Back to your original problem: it's caused by an errant Word Find Puzzle in your system; most likely, the most recent one you've created. Once you start Logos 4, you will have two minutes to delete it before document indexing (that runs in the background) tries to open the file and crashes. Open your File menu and delete the most recent Word Find documents.
Finally, if you can provide information on the resource and passage you used to create the Word Find, I'd love to be able to reproduce the problem here (and fix it).
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Bradley Grainger said:
For the future, Bradley, exactly why? Would not the original attempt Logos 4 took to rebuild the documents index that he reported have started by eliminating his original file? Maybe not all the subfolder files, but the index file itself. A little light, please.
George, I wonder what the date on your Notes.db is.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Bradley Grainger said:Mark Smith said:
Whatever you have rename.
That would be a bad idea.
George Somsel said:DISASTER !!
My note files are gone -- all of my work on my book.
Do you have the original DocumentInfo.db file still available? I don't know if Logos 4 can recover from the situation it's in now, but try placing that file back.
Back to your original problem: it's caused by an errant Word Find Puzzle in your system; most likely, the most recent one you've created. Once you start Logos 4, you will have two minutes to delete it before document indexing (that runs in the background) tries to open the file and crashes. Open your File menu and delete the most recent Word Find documents.
Finally, if you can provide information on the resource and passage you used to create the Word Find, I'd love to be able to reproduce the problem here (and fix it).
I uninstalled and am in the process of re-installing. I had renamed the Document*.* files and just before uninstalling and reinstalling I deleted them. They're probably in the recycle bin. Oh-oh. I renamed the files Foo*.* then renamed a new bunch Bar*.* and a third FooFoo*.*. I don't see any Foo*.* files in the recycle bin -- only Bar*.* and FooFoo*.* I always delete Word Find Puzzles after completing them so there is only one -- AFAT Gen 14 (entire chapter). The one previous was AFAT Job 40.
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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Mark Smith said:George Somsel said:
DISASTER !!
Did you change the name of your Notes file under Documents or any file name in the Notes file?
As Dave said if you have another copy of Logos installed elsewhere that may give you a backup. If so you may want to wait until Monday and get Tech Support help.
No consolation, but I have twice lost my collections because we have no local backup and restore capability. That pales in comparison with losing notes for a book!
I gave my notebook to my daughter when I got the new desktop. I left everything on the computer and told her to delete nothing so I may have a backup. I'll go over to her place and get the notebook.
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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George Somsel said:
I'll go over to her place and get the notebook.
If you have your notes on that just don't connect to the Internet.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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I would be heartbroken to lose what little notes/highlights I have
George, I'm hopeful that Logos Techs can devise a way to let you restore from your laptop without "freshening" the deletions to the laptop.
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Mark Smith said:
For the future, Bradley, exactly why? Would not the original attempt Logos 4 took to rebuild the documents index that he reported have started by eliminating his original file? Maybe not all the subfolder files, but the index file itself. A little light, please.
DocumentInfo.db isn't part of the "document index" (that gets automatically rebuilt); it's the database that stores the names and IDs of all the documents you've created. Renaming/deleting it would cause Logos 4 to lose track of all the documents you have. (All the other files (documents.*) are part of the document index and would get rebuilt automatically. Of course, in this case, it was the act of rebuilding the index that caused the crash, so that would just have forced it to happen.)
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Bradley Grainger said:
Renaming/deleting it would cause Logos 4 to lose track of all the documents you have.
So that would mean the documents are lost or that Logos just has to rebuild the database? Aren't the documents already stored in separate db's? Losing the documentinfo.db seems like Logos would have to scan the existing document db's to come up with a new documentinfo.db, right? So other than the time required to regenerate the documentinfo.db what is the harm in deleting/renaming it? (Sorry to be dense.)
Pastor, North Park Baptist Church
Bridgeport, CT USA
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George invested a lot of work in the notes and he is also a (or should I say one of the most) valued member of our community. Can't Logos have a developer take control of his desktop and fix this problem? Isn't there a backup copy on the cloud? Isn't that what the cloud is for? When he is in anxiety over his missing data so are we all! Please (!) make whatever you can to help him as quickly as possible. When you help him you help us all!
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Mark Smith said:Bradley Grainger said:
Renaming/deleting it would cause Logos 4 to lose track of all the documents you have.
So that would mean the documents are lost or that Logos just has to rebuild the database? Aren't the documents already stored in separate db's? Losing the documentinfo.db seems like Logos would have to scan the existing document db's to come up with a new documentinfo.db, right? So other than the time required to regenerate the documentinfo.db what is the harm in deleting/renaming it? (Sorry to be dense.)
Your reasoning is spot-on, except that the code to rebuild that database hasn't been written. (And I'm not totally sure if all the information in that DB could even be recovered from other DBs. I'd have to check the code, but most Logos 4 databases do contain unique information that's not stored anywhere else, and aren't simply a cache that can be generated from other information in the system. It might be possible that a combination of sync and local data could be used to rebuild the DB, but again, that's code that's yet to be written and tested.)
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David Knoll said:
When you help him you help us all!
If George's notes are not recoverable, more of us will be worried about the Cloud. The Cloud is advertised as a backup, but in cases like this, it appears to be a destroyer.
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Bradley Grainger said:
Your reasoning is spot-on, except that the code to rebuild that database hasn't been written.
Then where does this .db come from? How is it generated?
If it is only kept locally and can't be regenerated if it is damaged (and thus could potentially ruin our access to all our saved documents), shouldn't we all be a bit concerned or is there some good news to cheer us up? If I am close to understanding the situation I am very concerned and could use some cheering up. George could use it even more, I'm sure.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Mark Smith said:
Then where does this .db come from? How is it generated?
The document database (eg. Notes.db) stores the content and a random number Id, but the user "File" name (eg. Notes Test) is stored in the documentinfo.db together with date created and date last accessed. So if the documentinfo.db is deleted the "File" name is lost and I had an empty File menu when I opened L4 in Offline mode! That was fixed when I restored the original database but I wasn't keen to do the experiment online!
NB. deleting documentinfo.db also resulted in changes to the document index files so that I got no results in My Content until they were restored.
It is indeed a "bad idea" to mess around with documentinfo.db.
Dave
===Windows 11 & Android 13
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When the notes come marching back again
Hooray, hooray !
We'll give them a hearty welcome then
Hooray, hooray !
And we'll all drink stone-blind
When the notes come marching back.As you can probably guess, I got my notes and resources back. I had to dig through the recycle bin to determine which was the correct file to restore to its original location then copy it to my documents folder to rename and then replace the file of the same name where it belonged since on reinstallation I still didn't have my notes or resources.
Bradley: That wordsearch still kills the program -- I tried it again then deleted the wordsearch file. Obviously it needs some work.
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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George Somsel said:
When the notes come marching back again
Hooray, hooray !
Oops ! I spoke too soon. I have the note files, but no contents. Bradley, what file do I need to restore to get the contents?
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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George Somsel said:
I have the note files, but no contents.
I'll leave the answer to Logos, but did you lose any other documents that are on the File menu (clippings, passage list, etc.)?
Dave
===Windows 11 & Android 13
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Dave Hooton said:George Somsel said:
I have the note files, but no contents.
I'll leave the answer to Logos, but did you lose any other documents that are on the File menu (clippings, passage list, etc.)?
No, but probably only because I don't have other documents -- come to think of it, I may have had a passage list (I'll check). I never do clippings; if I want a note, I do a note -- period.
Other documents: I did have some reading plans for my Lenten Greek Reading group, but Lent is not near enough to worry about that since I have plenty of time to redo it. I also had a visual filter -- Eissfeldt visual filter which I don't know how I got (and didn't do what I wanted so that I ended up highlighting the Pentateuch to conform to L3's "Color by Eissfeldt" except that I had to make a substitution on color since L4 doesn't have navy. Then there were two passage lists -- Threshing floor (Hebrew) and ἀγγελός. There was also a syntax search that I never got to work.
BTW: The last two posts (different threads) have resulted in a "not found" message so that I had to go to the forum home and then to the thread and find the post. Something seems to be wrong -- or is it just wrong for me (no, I'm not paranoid, but it may be something with my computer).
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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George Somsel said:George Somsel said:
When the notes come marching back again
Hooray, hooray !
Oops ! I spoke too soon. I have the note files, but no contents. Bradley, what file do I need to restore to get the contents?
Bradley,
Is there a file I need to restore to recover the contents of my files?
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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George Somsel said:George Somsel said:
Oops ! I spoke too soon. I have the note files, but no contents. Bradley, what file do I need to restore to get the contents?
Bradley,
Is there a file I need to restore to recover the contents of my files?
To be honest, I don't actually know.
If you sync regularly, I would suggest trying to recover all your documents from sync. To do this, shut down Logos 4, open "C:\Users\George\AppData\Local\Logos4\" in Windows Explorer and rename the "Documents" folder to "DocumentsOld".
When you restart Logos 4, it should effectively treat this as a new computer (because all Document information is missing) and start downloading everything from the sync server. Just let it run and check if the File menu has all the right documents, and the note files contain all their notes, once the sync arrows stop spinning.
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Bradley Grainger said:
To be honest, I don't actually know.
The other possibility is to use shadow copies; I can't remember if these are automatically enabled on Windows 7 or not.
To do this, open "C:\Users\George\AppData\Local\Logos4" in Windows Explorer. Right click the "Documents" folder and choose "Restore previous versions". Find a version in the list before this whole thing started (e.g., the latest backup before 12:34pm PDT on Saturday, July 9). Double-click that folder to open it. (If there is no "Restore previous versions" command, or the list of previous versions is older, you can't use this restore technique.)
It should show a new folder window that contains a folder named "z0mrebmc.qya".
In your real Documents folder, rename z0mrebmc.qya to z0mrebmc.qya.old. Then copy the z0mrebmc.qya folder from the open "Previous versions" Explorer window to the real Documents folder.
Restart Logos 4, and you should be running with your documents as of the time it was crashing and you first posted for help. Find the Word Find document on the File menu and delete it.
(Similar steps apply if you using backup software that can restore older versions of this folder.)
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