Logos for iPhone not syncing daily reading plan
My iPhone is not showing the daily reading plan that I have in Logos. Biblia.com does not have the correct one either. So it appears there is no syncing going on. Info syncs via iTunes ot my Outlook calendar but not reflected in Logos app on iPhone.
Anybody got an answer?
Blessings,
Burt
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I am also having a problem with my daily reading plan on my iPad2. The system does not sync when I indicate checking off my daily reading, so that is one problem but another is that I get multiple copies of my reading schedule on my iPad2 and they do not sync with each other and I cannot delete the additional copies of the reading schedule.
Previously, I deleted the duplicate copies by going to my Mac and clicking on file where I saw the duplicated copies and deleted them there. However, they no longer are appearing on my Mac.
I now have 4 copies of a reading I have completed, I still have 4 copies on my iPad and my NEW reading schedule does not appear at all on the iPad.
How do I know when someone has responded to a posting I have made? Am I notified by email?
Peter Gardner
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Peter -
When you "subscribe" to an forum thread, an email will be sent to the address associated with your account. In the first screen shot below, you will notice that there are "2 Followers." I am assuming that you are one of them. You can subscribe when you make a post, or you can subscribe by clicking in the upper right hand corner. See first screen shot.
In the second screen shot, I have shown you what it looks like when you are currently subscribed. The message is self explanatory. [:)]
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I am using Windows 7 with my Logos. Also,
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Were you trying to say that you ALSO have a PC in addition to a MAC?
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Any news on this fix as I'm having problems with this.
Logos 4 - iphone and Mac Daily Bible reading sync.
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Here is the what I suspected regarding this issue and I later discovered I was correct. I made saved "favorites" to my iPhone LOGOS app and when I checked my iPod Touch LOGOS app it had the "favorites" I had saved on my iPhone LOGOS app. I also created a new reading plan on my iPhone app and I found whatever days I marked as read had then updated on my iPod Touch! Problem is officially understood.
The LOGOS server for the iPhone app is not being updated by the LOGOS server for the PCs. The issue is not with the iPhone app. The LOGOS technical guys responsible for the LOGOS servers have to make sure that the two servers (app server and PC server) are able to communicate with each other so the reading plan can update in real-time. This is why the iPhone LOGOS app is not getting the updates made by the LOGOS software installed on our PCs. There is a break in real-time communication between the app server and PC server.
If you have an iPod Touch and a iPhone you WILL be able to confirm this too. If you make any changes on your iPhone LOGOS app (i.e. create favorites and/or mark certain days in reading plan as read on your iPhone), it will immediately show up on your iPod Touch LOGOS app.
-Moises Rivera
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>>I made saved "favorites" to my iPhone LOGOS app and when I checked my
iPod Touch LOGOS app it had the "favorites" I had saved on my iPhone
LOGOS app.<<How do you save to "favorites" on the iPhone app?
>>I also created a new reading plan on my iPhone app and I found whatever days I marked as read had then updated on my iPod Touch!<<
How do you create a new reading plan from the iPhone app?
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Irene - First, welcome to the forums!
Irene Taschek said:How do you save to "favorites" on the iPhone app?
I don't have an iPhone (do you have an extra one? [:)]) but I do have an iPad... If the layout is similar, there are icons at the top right of the screen. If you click on the "Plus" icon, One option is "add to favorites." By the way, when the mobile app data finally syncs with the servers, your favorites will appear in Logos 4 at "mobile favorites".
Irene Taschek said:How do you create a new reading plan from the iPhone app?
You don't. You create one in Logos 4. Unfortunately, the sync feature is out of sync. Logos is currently working on version 4.5 (which is in Beta now). Once 4.5 is released, it will bring a more "robust" sync infrastructure which will fix this problem and also bring highlighting and notes!
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To save favorites you will have to have a book or Bible open that you're reading. While the book or Bible is open tap the center of your iPhone screen and you will see + * Aa. Tap on + and you will see the option to add that page or verse to your favorites. To create a new reading plan from your iPhone you will have to delete the reading plan that is listed on you iPhone (not your computer). You can delete it by tapping on symbol to the right which looks like this >. When you tap on > you will see a red delete button appear. When you tap on delete it will appear like it didn't delete but it actually did because when you select the reading plan again it generates and creates a new reading plan starting with Genesis 1-3. The only down falls in creating a reading plan through your iPhone is that you can't rename the reading plan nor can you create a plan for a specific book or books in the Bible. You will have to accept what the LOGOS app generates for you which is a 1 year reading plan that begins with Genesis 1-3 each time. But who's going to accept that? No one! I want the reading plan on my computer to sync to my iPhone and that's not currently happening because the techies at LOGOS haven't figured out how to make the LOGOS app server sync up with the LOGOS PC server. Until then we are all on stand-by.
-Moises
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I know for a fact that the syncing between the desktop app and the iPhone app used to work. I have an old reading plan that I made on the desktop app that was synced to my iPhone. Now when I made a new reading plan today, I discovered that it's not syncing to my iPhone.
It used to work. Now it doesn't. Is Logos really going to make us wait for a new version of the desktop app to have syncing again? Why don't they just fix the syncing now? Why don't they restore what has been broken, and then work on new stuff?
This is another example of what's wrong with software development nowadays. Whatever happened to standing on the shoulders of giants, of building upon previous successes, of constantly making things better? Nowadays it's two steps forward and one or more steps backwards, over and over again. The wheel is constantly being reinvented and one can't depend on anything that currently works to keep working. It's almost enough to drive one back to using nothing but dead trees.
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Adam Porter said:
I know for a fact that the syncing between the desktop app and the iPhone app used to work. I have an old reading plan that I made on the desktop app that was synced to my iPhone.
How long did you use the reading plan?
Adam Porter said:Why don't they just fix the syncing now?
They are fixing it now. They are fixing it by creating an entire new sync infrastructure which will allow for highlighting and notes. What you are asking for is like rearranging the chairs on the Titanic. The ship is sinking, let it go.
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alabama24 said:
How long did you use the reading plan?
I used it for several months. How is that relevant?
alabama24 said:They are fixing it now. They are fixing it by creating an entire new sync infrastructure which will allow for highlighting and notes. What you are asking for is like rearranging the chairs on the Titanic. The ship is sinking, let it go.
No offense, friend, but that's a silly analogy. Here's a better one: They're fixing the wheel's broken spoke by making an entirely new wheel. Making a new wheel takes a lot longer than fixing the broken spoke on the wheel that's already in place.
It's a symptom of a larger problem. What happens when a problem crops up in the new infrastructure someday, and we're left with broken functionality, functionality that we used to depend on? I suppose they'll make an entirely new infrastructure again, tied to a new major release of the desktop app, and we'll be left waiting, and waiting, and waiting, again.
Development priorities should be arranged like this:
- Fix security bugs.
- Fix regressions.
- Fix new bugs.
- Refine existing features.
- Add new features.
- Rewrite existing features.
Since syncing used to work, it's logical to conclude that something was changed that broke it. It's also logical to conclude that whatever was changed can be fixed more quickly than an entirely new infrastructure can be created. We're not talking about rocket science, here--we're talking about syncing some text or XML. Synchronization of data like this is a Solved Problem in computer programming. There's a plethora of existing software that does it that Just Works (e.g. rsync, unison, Dropbox, and even lesser-known software like Anki--all of which Just Work and Just Keep Working).
It's a common temptation among programmers to rewrite software rather than refine or fix software, because it's a lot more fun and intellectually challenging to make something from scratch. But it's a temptation that should almost always be resisted, especially when paying customers are waiting for a solution!
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Adam - If you think you can do a better job, by all means, apply for a job at Logos. It's pretty easy to be a back seat driver. I for one don't care one bit about getting the old sync infrastructure up and running. I want notes and Highlighting. Only then will reading plans be of any use to me.
As for how long you used the reading plan: Logos itself says that the sync can take up to two weeks. I have encountered numerous users who think the reading plan just stopped syncing, when in reality, it stopped a couple of weeks earlier. The app is supposed to have about 2 weeks of readings into the future. I guess this was designed so that if you were offline for a bit, you would still have your readings.
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alabama24 said:
If you think you can do a better job, by all means, apply for a job at Logos. It's pretty easy to be a back seat driver.
I had a feeling I was about to get slapped with the old, "If you're so smart, fix it yourself" comeback. But in this case it really makes no sense, because this isn't an open-source project. You're suggesting I make a career change just because Logos isn't setting their priorities well?
Hey, if I see that the bus driver is driving into oncoming traffic because he's asleep at the wheel, the solution is not to apply for a bus-driving job at Greyhound--the solution is to wake up the driver!
alabama24 said:I for one don't care one bit about getting the old sync infrastructure up and running. I want notes and Highlighting. Only then will reading plans be of any use to me.
I emphasized the relevant pronouns there.
I for one just want syncing to work like it used to. I want my new reading plan to show up on my iPhone so I can actually use it on my iPhone, like I used to.
And, yes, it used to work correctly: When I marked a day's reading as read on my phone, it showed up that same day on the desktop app, and vice versa. I'm only talking about syncing a list of passages, not the actual text of the passages. I don't know what you're referring to.
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Adam Porter said:
I for one just want syncing to work like it used to.
As far as I can tell, it has been broken for many users for a long time. See THIS THREAD.
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Also, read the following interchange:
Brad Vincent said:I received the following in an email from the Logos tech support yesterday:
"I know this is a bit frustrating, but it can take several weeks for new Logos 4 data, such as a Bible reading plan, to synch to your iPhone. Thanks for your patience as you wait for the new plan to show up in the Logos 4 app."
Is this for real? Anyone else heard this?
Hunter Clagett said:Yes, this can be the case. That is something of an outlier in terms of syncing time, but not unheard of.
This is why we are overhauling the Sync Framework that we are using. The new version should handle continuous syncing at a much faster pace.
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Sadly To say, I called Logos yesterday and all I could get was that they know there is an issue, they are working on it, but they have no ETA on a solution. Some, 7 weeks later and there is no signs of a solution.
Michael
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I am a programmer myself and understand the importance of spending your resources moving forward instead of always going back and fixing the old stuff. Three comments.
- I hope that Logos does understand that for many of us the reading plan on iOS was a major selling point and that the level of frustration with it can get fairly high.
- This is our interface to God's word daily and as such Logos bears a greater responsibility than other companies do.
- My specific problem is that I have my plan set up to read through proverbs in a year and there have been certain days where the reading is one verse. In that case there is no badge under the reading saying 'Mark Read' which means I have no way to mark that day as complete unless I mark it complete on my Mac and it syncs over to my iPhone. So the end result is that I have to keep scrolling forward to my actual daily reading from the last time it has not synced on a day like that. Currently Oct 12. This makes me daily frustrated with your software which is bad for business.
Also, I am sure you understand that less than 1% of users will actually complain about this sort of thing. Many just stop using the product.
May I assume that this upcoming 4.5 version will be a free upgrade?
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Another Question. How does one sign up to be a beta tester for 4.5?
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Nathan Bunney said:
May I assume that this upcoming 4.5 version will be a free upgrade?
Yes. The software is always free. You pay for the resources.
Nathan Bunney said:Another Question. How does one sign up to be a beta tester for 4.5?
Here is a link to the Mac Beta Thread. You do not need to sign up, but make sure to read the warnings. Since 4.5 makes major changes to the sync features, this one changes settings on your account that you can't undo (You can revert back to 4.3 stable, but your sync will no longer work between computers).
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Nathan,
I'm sorry the app has been a source fo frustration for you. We are working on making reading plans work better, but there are a few big infrastructure changes that need to happen first, and those take time. I was unaware of the bug with single-verse readings. I've added that to our bug tracking system.
Thanks for your patience.
Dave
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All,
Any news on this? I just called tech support and they said this was a know issue and to check the forums.
They said it would sync but it might take a week or so. Is that true? If it's a communication issue how will time solve this?
I don't see how to delete the current plan on the iPad unfortunately...
Thanks for your help.
Andrew
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Hi Andrew - and welcome to the forums.
There is a general sync problem at the moment. Logos is working on a new sync framework which is to be included in Logos 4.5 which is currently in beta. It will also require updated versions of the mobile app.
To delete a Reading plan from the iPad app, sweep right on the plan on the home page and press the delete button that appears.
Graham
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Graham Criddle said:
To delete a Reading plan from the iPad app, sweep right on the plan on the home page and press the delete button that appears.
Don't do that!! It won't show up again. You won't see your reading plan anymore. Better a non syncing one than no reading plan at all.
Dr. Kevin Purcell, Director of Missions
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All, thanks for the information. The swipe/delete trick worked just fine for me!
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Andrew Larsen said:
All, thanks for the information. The swipe/delete trick worked just fine for me!
Excellent - glad it was useful
Graham
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As a software developer myself I have to completely and unequivocally agree with Adam and disagree with you. If you are selling a feature and it's not working then it needs to work - and the old "new infrastructure" excuse doesn't fly. Excuses rather than a well-defined plan for solutions would be a guarantee I'd lose my job.
Sure I could apply for a job at Logos and likely get it but 1) I wouldn't be able to fix the problems that I see as top priority, 2) I'd have to move to Bellingham or Phoenix as they don't do remote work for some reason (even for people who live in Redmond) and 3) unlike Logos 3 this "improved" version has no ability to be extended. Something like a reading plan is so unbelievably simplistic that if there was a decent api and it was slightly open then developers could jump in and help create features that people want - even if they're not officially "blessed" by Logos. Instead we've got a completely closed system.
I have a significant amount of money (for me) invested in Logos so far. But at this juncture I'm concerned enough about the quality control that I'm holding off making any more purchases.
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Hi my ipad and iphone wont sync with the reading plan I have set up with my two pc's is this a common fault it certainly seems to be how can I over come it as I dont want to take my lap top everywhere with me ... [:D]
His KIngdom come
alasdair
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Hi Alasdair
I am afraid that this is a common problem at the moment and there is no current workaround.
Logos are working on updating the software to address this but - until then - this will remain a problem.
At the moment we don't know when the updated software will be available - the necessary desktop software is being tested but there will also need to be updates to the mobile apps as well
Graham
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I would like to voice my concerns/frustrations/disappointments as well that this is not appearing to be fixed any time soon. The discussion has been that this will be in V4.5, but after 4 months since the initial concern has been raised, there still only seems to be a future update that will fix this. If it is going to be in V4.5, then there are still 2 minor releaseses left since my system appears to be only at V 4.3 SR-8. So, we have still a few months til this is resolved?
Disappointedly,
Michael
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Hi Michael
Michael Krogstad said:If it is going to be in V4.5, then there are still 2 minor releaseses left since my system appears to be only at V 4.3 SR-8. So, we have still a few months til this is resolved?
You are correct that the current stable release is 4.3 SR8.
However, Logos decided that there wouldn't be a 4.4!
So the next release, which does include the desktop aspects of the new synchronisation framework is 4.5 which is currently in beta testing (we are currently on beta 12). We don't know when this will be released.
There will also need to be updates to the mobile apps and we have no insight into their availability.
So, no real answers on the timeline, but hopefully this clarifies a little
Graham
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Thanks for the clarification.
Michael
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New problem. Every time I open up my logos app on my iPad there are five one year reading plans I didn't create. I can delete 4 of them, but not the fifth.
When I open the app the next time they are all back. Is this part of the "fix".
**Begin rant** I for one am more than frustrated with this. I have emailed support a couple of times regarding different issues and gotten no reply. I am starting to feel that Logos is chasing dollars instead of helping build the body of Christ. I admit I might be wrong but I know the software was a lot more stable some years ago and if something went wrong they were all over it. Not so anymore. **End rant**
Back to topic. Is there anyway to stop the system from creating a bunch of unwanted reading plans?
Thanks
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Just want to chime in that it is very disappointing to not be able to execute my reading plan for 2012... My reading plans are fairly elaborate and 2011 worked flawlessly... wasn’t expecting this - I am sure Logos wasn’t either... Love you guys and appreciate your hard work.
Do I understand that the beta version being tested fixes the issue? If so, what are the risks...? 'Cause I really want my reading plan to work on my iPhone... really bad...
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Hi Bert - and welcome to the forums
Logos 4.5 is currently in beta testing and is intended to provide what is necessary on the desktop end to fix this problem, there will also need to be updates to the mobile apps. At the moment, running the beta version does not resolve the problem..
Graham
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Graham Criddle said:
At the moment, running the beta version does not resolve the problem..
Indeed - far from it - running the Beta excludes any possibility as the warning given at Beta 1 made clear.
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
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If I could also weigh in on this: You cannot simply withdraw a feature because it is "free". It is a unique selling point to those considering whether or not to buy. It is in-fact the reason why I moved from another product and was willing to re-purchase some of my books. Syncing is part of the product I paid for. Allowing those without a Logos package to download the app does not remove the responsibility to maintain it. In fact, it means that we who have packages are paying for its development. It is actually costing us more because it is free and so we are subsidising the cost of the app for those who do not have a full package.
Many software products are sold on the basis that you will get free cloud storage; imagine if there owners woke up one morning to find that the cloud storage was gone! Imagine if Gmail decided to turn off email and said we're working on it, see you in six months.
What if something breaks on 4.5? Will they just not bother to fix it and tell us that it may/may not be fixed in a future update and at some undisclosed time? In fact, I no longer use the reading plan and have had to purchase another product just for that purpose.
This is entirely unacceptable.
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Welcome to the forums Jeff. While I share your concerns re: QA, don't assume that they don't have a well-defined plan - we have no right to see the plan. However, we do have the right to complain about the quality of analysis and design we see by its consequences.[8-)]
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Sean McIntyre said:
What if something breaks on 4.5? Will they just not bother to fix it and tell us that it may/may not be fixed in a future update and at some undisclosed time? In fact, I no longer use the reading plan and have had to purchase another product just for that purpose.
For the avoidance of doubt.
On 4.3 the Sync system works really badly, really slowly and with a consequent number of malfunctions.
Those who have entered the beta program knew in advance that the Sync System would no longer work if they chose to follow that route - the sync system hasn't been withdrawn 4.5 beta has moved onto the new sync architecture. The problem is that he iPad app has not been upgraded to that system yet.
The fact that an advertised feature isn't working well with the standard release 4.3) is unacceptable.
The fact that it is not working with the beta is entirely to be expected given the trouble Logos took to warn us in advance.
tootle pip
Mike
Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS
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No new complaints than have aleady been expressed. I am just piling on to let you know the numbers that are waiting for unfilfilled promises!
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I Too wish to add my frustrations to the pile. Logos should stop all other development until these sync issues are fixed.
The only reason I bought an iPad was for Logos. Logos - your app is great. But is seems you have let this go the back burner.
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Ken - The sync issues are being worked on. Currently 4.5 is in beta, bringing a new sync infrastructure which will allow notes & highlighting on the mobile app. An update via a service release will follow shortly after the next major version of the iOS app is released to fix the reading plans. Logos can't "stop all other development" - part of the problem with the current sync infrastructure is the number of users on the system. If they stop working on the new infrastructure, they would, in effect, be stopping work on the sync of reading plans. By the way, I have been told that work on reading plans is being done concurrently.
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Ken D Stokes said:
I Too wish to add my frustrations to the pile. Logos should stop all other development until these sync issues are fixed.
The only reason I bought an iPad was for Logos. Logos - your app is great. But is seems you have let this go the back burner.
Welcome [:D]
On 5 Jan 2012, Bob Pritchett (CEO) lengthy reply about reading plan sync => http://community.logos.com/forums/p/5923/321264.aspx#321264 includes:
Bob Pritchett said:We're right now (and I mean right now -- it's late on Thursday night and much of our team is here working away at the office) hunting down and eliminating performance bugs in the Sync v2 framework. It's a big, big change and it involves user data, so we want to be very careful to get everything right.
Sometime very soon we'll ship a desktop v4.5 Release Candidate. Within a week of that release we'll make it final, and it'll roll out to everyone. Within a day or so of that we should be able to release the new iOS app with notes and highlighting syncing
In parallel, developers are working to get Reading Plans to Sync v2 as well. This may still be a few weeks out; I very much wish it wasn't, and we're all acutely aware that many people start reading plans on January 1, and we're disappointed that we were unable to deliver this before then.
By the way, I'm aware Bob Pritchett (CEO) is anxiously looking forward to sync reliably working on his mobile devices.
Keep Smiling [:)]
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Thanks for fixing the iphone sync. love it.
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Which bigs got fixed? (not being sarcastic or critical, just honestly wondering)
I never tried highlighting until after the update, and it is working fine. But my reading plans are still goofy. Sometimes the wrong bible reading plan will sync from iPad to pc, but the custom reading plan I created on my pc version has never synced up properly to show up on my iPad app. (I'm using 2.0.2 on iPad, and I think the most recent release on pc)
Is there a way to "wipe the slate" so to speak and delete all readin plans on my iPad so maybe the right one will come over?
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Matt said:
But my reading plans are still goofy
The reading plans need another update to both the desktop and mobile apps. The desktop version is in beta now (4.5a b4). The mobile app should probably enter a short beta cycle in the near future. You will need to wait for these updates to go live before the reading plans will sync properly.
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Thanks so much!
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alabama24 said:
The reading plans need another update to both the desktop and mobile apps. The desktop version is in beta now (4.5a b4). The mobile app should probably enter a short beta cycle in the near future. You will need to wait for these updates to go live before the reading plans will sync properly.
I'm not using the beta of the desktop app or the iOS app, but my plans are (finally) syncing correctly to my iPhone.
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