Crash
Logos has been repeatedly crashing on start up lately. Can't run the program. Logs included. Thanks for any help!
Comments
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Hi David,
I'll contact you offline to resolve this issue. It should be very easy.
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Tommy,
Thanks so much!0 -
You're welcome. [:)]
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Logos is repeatedly crashing on start up .. any suggestions?
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"Logos Bible Software 4 quit unexpectedly"
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Jason - You will need to upload logs to the forum if anyone is to help you. See the wiki HERE.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Did that work?
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Jason B. said:
Did that work?
File upload has show crash report, but does not have corresponding Logos4.log diagnostic file. Appears a Guide section may be having trouble populating. Wonder about launching to a blank layout ? Wiki has => Logos 4 Keyboard Shortcuts For Mac with sign-in tip.
Since using current stable 4.5b SR-3 release, another option is contacting Logos Tech Support => http://www.logos.com/about/contact
With your permission, Logos can remotely share your Mac OS X Lion desktop to investigate crash.
Observation: Logos 4 Mac forum focuses a bit more on OS X while Logos 4 Windows forum discusses more issues on Windows with Logos 4.
Keep Smiling [:)]
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3580.Indexer.logI used the command to open it with a blank layout -- it opened with a blank layout.
THEN
I clicked the HOME button (the house), and it crashed.
So I repeated the first step, it opened and looked stable
I clicked the SEARCH button (the magnifying glass), and it crashed.
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Indexer crashing here too.
Log files:
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Allen Browne said:
Indexer crashing here too.
Looking at Logos4IndexerCrash.txt file, noticed a database file is malformed (unusable):
C:\Users\Allen\AppData\Local\Logos4\Data\55nvp30m.nxs\LibraryIndex\supplemental-build.lxnWonder about deleting file then try indexing again ?
Keep Smiling [:)]
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Jason B. said:
I clicked the SEARCH button (the magnifying glass), and it crashed.
Puzzling: similar error message (failed to read past end of steam) is happening in a variety of places: Guides, Home Page, and Search along with starting in Logos 4.5b SR-2. Earlier in Logos4Error.log file noticed a sync error. Wonder if Logos4.log file has sync diagnostic messages ?
Since using stable Logos 4.5b SR-3, suggest contacting Logos Tech Support => http://www.logos.com/about/contact
With your permission, Logos Tech Support can remotely share desktop with you to diagnose crash cause.
By the way, wiki Mac Troubleshooting has => How to Report Bugs in Logos 4 Mac
Keep Smiling [:)]
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Allen Browne said:
Indexer crashing here too.
Looking at Logos4IndexerCrash.txt file, noticed a database file is malformed (unusable):
C:\Users\Allen\AppData\Local\Logos4\Data\55nvp30m.nxs\LibraryIndex\supplemental-build.lxnWonder about deleting file then try indexing again ?
Thanks for checking into this, and making the suggestion, KS4J.
The supplemental-build.lxn file appears to be deleted when I close Logos 4. It is created again when I restart (which fires up the indexer), and when the indexer crashes, Logos 4 deletes it again.
But there was another file named index.lnx that was the same size (556,992KB) and with yesterday's date. Deleted that file, and I am no longer receiving messages about the indexer crashing.
Thanks.
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@Allen: I will contact you offline.
@Jason Can you Follow the log instructions here : http://www.logos.com/support/mac/L4/logging and post them in a separate thread in the Mac forums? Be sure to include in the zipped folder, the file entitled "Logos4.log"
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