Got the Nelson 501 unlock and then Logos stopped working

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This post has 11 Replies | 1 Follower

Posts 396
Fernando A Gonzalez | Forum Activity | Posted: Mon, Oct 1 2012 7:14 PM

I should know where the log files are but I don't.

I just downloaded the Nelson 501 unlock and then Logos refuses to start up.   :-(

Could someone help me and direct me to what should I do?

I run the Mac version (the latest beta), I mean used to run because it is not running...

Thanks,

Fernando

Posts 27251
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Oct 1 2012 7:25 PM

Fernando A Gonzalez:
I should know where the log files are but I don't.

http://wiki.logos.com/Diagnostic_Logging

Dave
===

Windows 10 & Android 8

Posts 29925
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Oct 1 2012 7:38 PM

Fernando A Gonzalez:
I should know where the log files are but I don't.

If you are running 10.7 or 10.8, the user library is hidden by default. Under the "Go" menu of a finder window, press and hold the "option" key to reveal your user library. 

The path to the logs is: Library/Application Support/Logos4/Logging

macOS, iOS & iPadOS | Logs |  Install

Posts 396
Fernando A Gonzalez | Forum Activity | Replied: Mon, Oct 1 2012 8:14 PM

Is this the file needed?2656.Logos4Error.log

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Oct 1 2012 8:53 PM

Fernando A Gonzalez:

Is this the file needed?2656.Logos4Error.log

Appears Home Page is having trouble formatting list of Updated Resources.  Wonder about launching to a blank layout ?

Keep Smiling Smile

Posts 396
Fernando A Gonzalez | Forum Activity | Replied: Mon, Oct 1 2012 8:59 PM

Thanks.  It starts up fine.  Then if I try to go to the Home screen it crashes.

Posts 396
Fernando A Gonzalez | Forum Activity | Replied: Mon, Oct 1 2012 9:09 PM

Any ideas on how to fix this?

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Oct 1 2012 9:33 PM

Fernando A Gonzalez:

Any ideas on how to fix this?

Couple ideas: avoid Home Page for about a week or hope Logos fixes Home Page issue in next 4.6a Beta release.

If have another Logos 4 that is working, could customize Home Page to not show updated resources.

Keep Smiling Smile

Posts 396
Fernando A Gonzalez | Forum Activity | Replied: Mon, Oct 1 2012 9:48 PM

I tried deleting the Homepage files, but did not work.

There should be another way than wait for a new Beta version.  

Where do I customize the Homepage to not show updated resources?

Why should adding resources cause such havoc?

Posts 1432
Tonya J Ross | Forum Activity | Replied: Tue, Oct 2 2012 1:11 PM

Fernando, it looks like you are experiencing the same issue as several other users.  I've responded here: http://community.logos.com/forums/t/55627.aspx

Posts 396
Fernando A Gonzalez | Forum Activity | Replied: Thu, Oct 4 2012 11:23 AM

AN UPDATE:

I did a reinstallation, only saved the resources, but discarded the indexing together with everything else (all the Logos hidden folders everywhere).  As you may imagine I have been indexing for 3 days (I have >10 Gb in resources).  While the indexing was going on, the Homepage crashed the application. The indexing completed, I reconnected to the internet, allowed for Automatic Updates.  When the program completed indexing (as I said it took 3 days) it did an resource installation restart and I GOT MY HOMEPAGE BACK.  It works fine again.  I was told that reinstalling should have not helped, but it did.

Posts 777
Brisa Davis | Forum Activity | Replied: Fri, Oct 5 2012 11:44 AM

I'm glad indexing fixed the issue!

This issue should also be fixed in Beta 4. Please let us know if you experience this problem again after the update comes out.

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