Got the Nelson 501 unlock and then Logos stopped working

Fernando A Gonzalez

I should know where the log files are but I don't.

I just downloaded the Nelson 501 unlock and then Logos refuses to start up. :-(

Could someone help me and direct me to what should I do?

I run the Mac version (the latest beta), I mean used to run because it is not running...

Thanks,

Fernando

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Dave Hooton

I should know where the log files are but I don't.

http://wiki.logos.com/Diagnostic_Logging

JT (alabama24)

I should know where the log files are but I don't.

If you are running 10.7 or 10.8, the user library is hidden by default. Under the "Go" menu of a finder window, press and hold the "option" key to reveal your user library.

The path to the logs is: Library/Application Support/Logos4/Logging

Fernando A Gonzalez

https://community.logos.com/discussion/comment/401877#Comment_401877

Is this the file needed?2656.Logos4Error.log

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/401883#Comment_401883

Is this the file needed?2656.Logos4Error.log

Appears Home Page is having trouble formatting list of Updated Resources. Wonder about launching to a blank layout ?

Keep Smiling [:)]

Fernando A Gonzalez

https://community.logos.com/discussion/comment/401893#Comment_401893

Thanks. It starts up fine. Then if I try to go to the Home screen it crashes.

Fernando A Gonzalez

https://community.logos.com/discussion/comment/401896#Comment_401896

Any ideas on how to fix this?

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/401897#Comment_401897

Any ideas on how to fix this?

Couple ideas: avoid Home Page for about a week or hope Logos fixes Home Page issue in next 4.6a Beta release.

If have another Logos 4 that is working, could customize Home Page to not show updated resources.

Keep Smiling [:)]

Fernando A Gonzalez

https://community.logos.com/discussion/comment/401905#Comment_401905

I tried deleting the Homepage files, but did not work.

There should be another way than wait for a new Beta version.

Where do I customize the Homepage to not show updated resources?

Why should adding resources cause such havoc?

Tonya J Ross

Fernando, it looks like you are experiencing the same issue as several other users. I've responded here: http://community.logos.com/forums/t/55627.aspx

Fernando A Gonzalez

https://community.logos.com/discussion/comment/402115#Comment_402115

AN UPDATE:

I did a reinstallation, only saved the resources, but discarded the indexing together with everything else (all the Logos hidden folders everywhere). As you may imagine I have been indexing for 3 days (I have >10 Gb in resources). While the indexing was going on, the Homepage crashed the application. The indexing completed, I reconnected to the internet, allowed for Automatic Updates. When the program completed indexing (as I said it took 3 days) it did an resource installation restart and I GOT MY HOMEPAGE BACK. It works fine again. I was told that reinstalling should have not helped, but it did.

Brisa Davis

https://community.logos.com/discussion/comment/402879#Comment_402879

I'm glad indexing fixed the issue!

This issue should also be fixed in Beta 4. Please let us know if you experience this problem again after the update comes out.