How Do I do A Clean Install in Windows 8? - It's Sunday Morning and Service is about to start!!!

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This post has 10 Replies | 1 Follower

Posts 32
OCGF1 | Forum Activity | Posted: Sun, Dec 2 2012 7:52 AM

 

Hi guys, its Sunday Morning and Proclaim has stopped working and we can't get it to start.  It syncs and goes to load and then gives us an error.  Please help.  I need to do at least it seems that I need to do a clean install.  How do I do it?

  • Windows 8.1 Pro x64 Media Center
  • AMD Phenom 9850 Quad-Core 2.5 GHz
  • OCZ DDR2 8Gb
  • Logos 5
  • Proclaim
Posts 14
Scott Myers | Forum Activity | Replied: Sun, Dec 2 2012 8:05 AM

Hello,

You should be able to re-download proclaim here: http://proclaimonline.com/app/download.aspx?

Windows 8 has a similar way of uninstalling than other Windows Operating Systems. You can search the apps for "uninstall" and you should see your options. 

What is the error code you are getting? 

Posts 32
OCGF1 | Forum Activity | Replied: Sun, Dec 2 2012 8:09 AM

It's just telling me windows encountered an error and Proclaim will not load.  It begins to sync and then shuts down after I get the error message.

  • Windows 8.1 Pro x64 Media Center
  • AMD Phenom 9850 Quad-Core 2.5 GHz
  • OCZ DDR2 8Gb
  • Logos 5
  • Proclaim
Posts 32
OCGF1 | Forum Activity | Replied: Sun, Dec 2 2012 8:10 AM

 

It's a "Proclaim Has Stopped Working" Message.  After clicking the startup icon.

  • Windows 8.1 Pro x64 Media Center
  • AMD Phenom 9850 Quad-Core 2.5 GHz
  • OCZ DDR2 8Gb
  • Logos 5
  • Proclaim
Posts 14
Scott Myers | Forum Activity | Replied: Sun, Dec 2 2012 8:12 AM

If it is crashing while syncing, I would love to take a look at some log files to see what the issue might be. 

Log files are located in Documents > Proclaim Log Files.

 

Could you please attach them so we can take a look?

Posts 32
OCGF1 | Forum Activity | Replied: Tue, Dec 4 2012 7:44 AM

 

The exact message is "Proclaim"  'Proclaim has stopped working'  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

 

2068.ProclaimError.log

1234.ProclaimCrash.txt

2783.Proclaim.log

  • Windows 8.1 Pro x64 Media Center
  • AMD Phenom 9850 Quad-Core 2.5 GHz
  • OCZ DDR2 8Gb
  • Logos 5
  • Proclaim
Posts 646
Ann Boyles | Forum Activity | Replied: Tue, Dec 4 2012 8:49 AM

Thank you for the logs; I am having our developers look into the problem. You say you have fully uninstalled and reinstalled the program already, to no avail?

Posts 32
OCGF1 | Forum Activity | Replied: Tue, Dec 4 2012 9:21 AM

 

Yes, I've done everything from a complete uninstall an reinstall to system restore.  My last resort is a Windows System Refresh but I will wait till I hear back from you since all other programs on our system are working fine.  Please let me know what is going on.  I can't go another Sunday like this past week.  

 

Thanks 

Shell

  • Windows 8.1 Pro x64 Media Center
  • AMD Phenom 9850 Quad-Core 2.5 GHz
  • OCZ DDR2 8Gb
  • Logos 5
  • Proclaim
Posts 646
Ann Boyles | Forum Activity | Replied: Tue, Dec 4 2012 3:21 PM

I suspect that one of your local databases may be corrupted. Please try this: 

- Go to the folder C:\Users\youruserid\AppData\Local\Proclaim

- Delete the "Data" folder.

- Try to start Proclaim again.

If you can't see the AppData folder, you may need to set the "Show Hidden Folders" to on. You can do this by going to Control Panel > Folder Options > View, and click the "Show hidden files, folders, and drives" radio button under "Hidden files and folders" in the "Advanced Settings" area.

Let me know if this works for you.

Posts 32
OCGF1 | Forum Activity | Replied: Wed, Dec 5 2012 9:37 AM

 

Thanks Ann,  that worked. what a quick and easy fix.   It appears that when you do an UNINSTALL it DOES NOT uninstall EVERYTHING.  This is very useful and helpful information to know. I will definitely create a "Shortcut" to this folder for any future mishaps.  This info should also be posted on your website under "Support" "Uninstall" or made available to everyone somehow.  Especially to the "Proclaim Staff" on this forum.  Just in case someone else asks about doing a COMPLETE UNINSTALL.  Knowing this would have saved our service on Sunday.  Thanks again for all of your help. I am truly grateful for this forum, it is what has kept us as a customer.  Thank you all...

  • Windows 8.1 Pro x64 Media Center
  • AMD Phenom 9850 Quad-Core 2.5 GHz
  • OCZ DDR2 8Gb
  • Logos 5
  • Proclaim
Posts 646
Ann Boyles | Forum Activity | Replied: Wed, Dec 5 2012 9:52 AM

I'm glad that worked for you. We are in the process of getting more thorough and detailed information in the Support section of the website, and hope to have that available soon. Until that becomes available, I agree it is useful information to have readily visible on the forums and will see about making a sticky post for it.

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