Unable to load video via Mac

I was made aware that our media team has been unable to load videos to proclaim via Mac for the past four weeks (video announcements, etc). This was never an issue before and was wondering if anyone else is having this issue. We can load the video files via PC but our users have Mac at home.

thanks for the help

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Erik Fast

Hi Timothy,

If you can reproduce the issue and upload the log files it will help diagnose the problem.

You can find instructions on how to get log files in this thread: http://community.logos.com/forums/t/39446.aspx

Erik Fast

Also, are you able to play the files when checking "Local to this computer only"? What are the file extensions of the videos you are trying to load?

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