Crash After Opening

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Posts 49
Jim Oesterwind | Forum Activity | Posted: Sun, Jun 23 2013 3:11 PM

I'm running Logos on my MacBook Pro (OSX 10.8.4; 2.2 GHz Intel Core i7).  I've been doing well with it for quite some time, but I've tried using Logos to prepare this weekend and I get my Bible and books open, work for a bit, then the program crashes.  It just completely disappears.  Any help would be much appreciated.

I'm not sure where my log and crash files are.  I did enable logging and started Logos.  

Thanks,

Jim

Jim Oesterwind

Heritage Baptist Church

Antioch, CA

www.heritageantioch.com

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Jun 23 2013 3:23 PM

Jim Oesterwind:
I'm not sure where my log and crash files are.  I did enable logging and started Logos.

Logos has Logging Utility for OS X => http://www.logos.com/support/logos5/mac/logging with steps how to use.

Keep Smiling Smile

Posts 49
Jim Oesterwind | Forum Activity | Replied: Sun, Jun 23 2013 3:32 PM

Thank you for the link.  I followed the instruction, duplicated the crash, and archived the logs.  Here is what I saved to my desktop.6052.LogosLogs.JOesterwind.20130623-153020.zip

Jim Oesterwind

Heritage Baptist Church

Antioch, CA

www.heritageantioch.com

Posts 26400
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Jun 23 2013 4:51 PM

There is a problem with Preferences of which there are 3 databases. First try to delete the folder  /Users/JOesterwind/Library/Application Support/Logos4/Documents/otuv2frm.y70/UserPreferences2 and restart Logos.

Dave
===

Windows 10 & Android 8

Posts 49
Jim Oesterwind | Forum Activity | Replied: Sun, Jun 23 2013 5:17 PM

Thank you, Dave.  Where do I find that folder in order to delete it? I'm not really sure where it is on my Mac (I'm embarrassed to say).

Blessings,

Jim

Jim Oesterwind

Heritage Baptist Church

Antioch, CA

www.heritageantioch.com

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Jun 23 2013 5:47 PM

Jim Oesterwind:
I'm not really sure where it is on my Mac (I'm embarrassed to say).

OS X uses Finder for folders:

~/Library/Application Support/Logos4

Note: the ~ in the folder path is an alias for your user's home on OS X.  Logos4 has many folders used by Logos 5.

Dave Hooton:

There is a problem with Preferences of which there are 3 databases. First try to delete the folder  /Users/JOesterwind/Library/Application Support/Logos4/Documents/otuv2frm.y70/UserPreferences2 and restart Logos.

Inside Logos4 folder are more folders:

  • Documents
  • otuv2frm.y70
  • UserPreferences2

Right click menu for a folder (e.g. UserPreferences2) includes => Move to Trash

Keep Smiling Smile

Posts 49
Jim Oesterwind | Forum Activity | Replied: Sun, Jun 23 2013 10:11 PM

Thanks so much for the help.  I found the file and erased it.  But I'm still having the program crash.  Here's my log this time:

7510.LogosLogs.JOesterwind.20130623-220922.zip

Jim Oesterwind

Heritage Baptist Church

Antioch, CA

www.heritageantioch.com

Posts 26400
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Jun 24 2013 6:17 AM

Sorry jim,. try deleting Users/JOesterwind/Library/Application Support/Logos4/Documents/otuv2frm.y70/LocalUserPreferences. If that doesn't work try Users/JOesterwind/Library/Application Support/Logos4/Documents/otuv2frm.y70/UserPreferences

Dave
===

Windows 10 & Android 8

Posts 49
Jim Oesterwind | Forum Activity | Replied: Mon, Jun 24 2013 8:19 AM

Thank you, Dave.  This latter directive worked.  I read my Bible and ran a few searches for about 45 minutes this morning with no crashes.  Whew!

Jim

Jim Oesterwind

Heritage Baptist Church

Antioch, CA

www.heritageantioch.com

Posts 26400
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Jun 24 2013 1:53 PM

Jim Oesterwind:
Thank you, Dave.  This latter directive worked

I'm glad you are running OK.

Dave
===

Windows 10 & Android 8

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