Crash After Opening

I'm running Logos on my MacBook Pro (OSX 10.8.4; 2.2 GHz Intel Core i7). I've been doing well with it for quite some time, but I've tried using Logos to prepare this weekend and I get my Bible and books open, work for a bit, then the program crashes. It just completely disappears. Any help would be much appreciated.

I'm not sure where my log and crash files are. I did enable logging and started Logos.

Thanks,

Jim

Find more posts tagged with

Comments

Keep Smiling 4 Jesus :)

I'm not sure where my log and crash files are. I did enable logging and started Logos.

Logos has Logging Utility for OS X => http://www.logos.com/support/logos5/mac/logging with steps how to use.

Keep Smiling [:)]

Jim Oesterwind

https://community.logos.com/discussion/comment/499818#Comment_499818

Thank you for the link. I followed the instruction, duplicated the crash, and archived the logs. Here is what I saved to my desktop.6052.LogosLogs.JOesterwind.20130623-153020.zip

Dave Hooton

https://community.logos.com/discussion/comment/499820#Comment_499820

There is a problem with Preferences of which there are 3 databases. First try to delete the folder /Users/JOesterwind/Library/Application Support/Logos4/Documents/otuv2frm.y70/UserPreferences2 and restart Logos.

Jim Oesterwind

https://community.logos.com/discussion/comment/499833#Comment_499833

Thank you, Dave. Where do I find that folder in order to delete it? I'm not really sure where it is on my Mac (I'm embarrassed to say).

Blessings,

Jim

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/499838#Comment_499838

I'm not really sure where it is on my Mac (I'm embarrassed to say).

OS X uses Finder for folders:

~/Library/Application Support/Logos4

Note: the ~ in the folder path is an alias for your user's home on OS X. Logos4 has many folders used by Logos 5.

There is a problem with Preferences of which there are 3 databases. First try to delete the folder /Users/JOesterwind/Library/Application Support/Logos4/Documents/otuv2frm.y70/UserPreferences2 and restart Logos.

Inside Logos4 folder are more folders:

Documents
otuv2frm.y70
UserPreferences2

Right click menu for a folder (e.g. UserPreferences2) includes => Move to Trash

Keep Smiling [:)]

Jim Oesterwind

https://community.logos.com/discussion/comment/499841#Comment_499841

Thanks so much for the help. I found the file and erased it. But I'm still having the program crash. Here's my log this time:

7510.LogosLogs.JOesterwind.20130623-220922.zip

Dave Hooton

https://community.logos.com/discussion/comment/499871#Comment_499871

Sorry jim,. try deleting Users/JOesterwind/Library/Application Support/Logos4/Documents/otuv2frm.y70/LocalUserPreferences. If that doesn't work try Users/JOesterwind/Library/Application Support/Logos4/Documents/otuv2frm.y70/UserPreferences

Jim Oesterwind

https://community.logos.com/discussion/comment/499899#Comment_499899

Thank you, Dave. This latter directive worked. I read my Bible and ran a few searches for about 45 minutes this morning with no crashes. Whew!

Jim

Dave Hooton

https://community.logos.com/discussion/comment/499921#Comment_499921

Thank you, Dave. This latter directive worked

I'm glad you are running OK.