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Matthew C Jones | Forum Activity | Posted: Tue, Sep 2 2014 2:42 PM

I bought 10 books from Vyrso a hour and a half ago. My card was charged and posted to my bank account. However,  the order has not posted to my Logos orders page. And the worst part is, nothing has downloaded. Yes, I have opened and closed Logos repeatedly.  What is going on?  How long should I wait?

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JT (alabama24) | Forum Activity | Replied: Tue, Sep 2 2014 2:55 PM

If it hasn't posted to your account, call logos. Are you sure you didn't purchase on Nina's account?

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Brian Williams | Forum Activity | Replied: Tue, Sep 2 2014 2:56 PM

Hi Super.Tramp, 

I apologize for the problems you are experiencing with downloading the titles. I'm looking into the issue and will let you know when we've solved the problem. Again, I apologize for the problems you're experiencing; let me know if there is anything else I can do for you!

Brian

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MJ. Smith | Forum Activity | Replied: Tue, Sep 2 2014 3:15 PM

I had one many hour wait for a Vyrso download yesterday so its not just ST.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Matthew C Jones | Forum Activity | Replied: Tue, Sep 2 2014 3:23 PM

alabama24:
Are you sure you didn't purchase on Nina's account?

OH, NO!      I bet I did.    I will go check now.

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Nina Jones | Forum Activity | Replied: Tue, Sep 2 2014 3:28 PM

Super.Tramp:

alabama24:
Are you sure you didn't purchase on Nina's account?

OH, NO!      I bet I did.    I will go check now.

That is what I did!  

Brian, please look for my follow-up email.

EDIT: Matthew here, I better go take a nap after I figure out which account I am signed in to. Embarrassed

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JT (alabama24) | Forum Activity | Replied: Tue, Sep 2 2014 3:37 PM

MJ. Smith:

I had one many hour wait for a Vyrso download yesterday so its not just ST.

Are you sure you didn't use Nina's account? Big Smile

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Matthew C Jones | Forum Activity | Replied: Tue, Sep 2 2014 3:49 PM

Nina uses her Logos only to study the Bible. I get her the free books but she doesn't seem interested in them. What free time she has she spends proofreadig the Gaelic Bible.

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Matthew C Jones | Forum Activity | Replied: Tue, Sep 2 2014 8:24 PM

A big  Thank You  to Brian Williams for helping me out.

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