New resources not downloading

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This post has 45 Replies | 3 Followers

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Bradley Grainger (Faithlife) | Forum Activity | Posted: Mon, Oct 27 2014 8:36 AM

New and updated resources are currently not downloading from our servers. We're working on resolving this ASAP; when it's fixed, you will be able to run "update now" to get them.

Resource downloads should now be working normally.

Posts 391
Geo Philips | Forum Activity | Replied: Mon, Oct 27 2014 8:40 AM

I can sadly confirm this is true. Was excited about the Atlas and the Psalms Explorer

Posts 339
Steve Farson | Forum Activity | Replied: Mon, Oct 27 2014 8:44 AM

I upgraded from Logos 5 Portfolio to Logos 6 Portfolio, but my resource count remains the same.  I think I'm getting extra resources right?  Is this why none have appeared?

Posts 13392
Mark Barnes | Forum Activity | Replied: Mon, Oct 27 2014 8:57 AM

Steve Farson:
I think I'm getting extra resources right?  Is this why none have appeared?

You certainly will be getting extra resources. It's likely that they haven't appeared because of this problem.

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David Taylor Jr | Forum Activity | Replied: Mon, Oct 27 2014 8:59 AM

Everyone, Logos/Faithlife are just helping us exercise the fruit of the spirit, patience!  Deep breaths!  Big Smile

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John Kight | Forum Activity | Replied: Mon, Oct 27 2014 10:30 AM

Its a good exercise!

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Keith Larson | Forum Activity | Replied: Mon, Oct 27 2014 10:30 AM

Even the "old" resources in the new bundles are not downloading. What gives?

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Mark Barnes | Forum Activity | Replied: Mon, Oct 27 2014 10:34 AM

Keith Larson:
Even the "old" resources in the new bundles are not downloading. What gives?

I think it's a server error with the metadata service, so your install of Logos doesn't know which file versions to download.

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Mark Smith | Forum Activity | Replied: Mon, Oct 27 2014 10:36 AM

Keith Larson:
What gives?

Must be the server problems Bradley referred to. I don't think the servers distinguish between old and new to you resources.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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Alan Palmer (Faithlife) | Forum Activity | Replied: Mon, Oct 27 2014 10:37 AM

Keith Larson:

Even the "old" resources in the new bundles are not downloading. What gives?

Resource downloading (either old or new, a distinction which likely varies by individual) all relies on the same servers and networks. We are having some issues with the huge demand brought on by Logos 6 sales. Rest assured, we have some very talented engineers working tirelessly to get this fixed. We appreciate your patience.

Posts 148
Peter Lever | Forum Activity | Replied: Mon, Oct 27 2014 11:01 AM

To the best of my memory, we had similar issues during L4 or L5 launch, though the L6 launch seem to go better than the previous ones with far better communication. As a joke, don't you people at Faithlife consider these products exciting enough to get people mad and buy enough of them to crash your servers when they are launched? Smile [ Appreciate, this time the launch coincided with the bulky resource updates Smile ]. 

Posts 1129
Keith Larson | Forum Activity | Replied: Mon, Oct 27 2014 11:12 AM

Peter Lever:

To the best of my memory, we had similar issues during L4 or L5 launch, though the L6 launch seem to go better than the previous ones with far better communication. As a joke, don't you people at Faithlife consider these products exciting enough to get people mad and buy enough of them to crash your servers when they are launched? Smile [ Appreciate, this time the launch coincided with the bulky resource updates Smile ]

Agreed. This has been much smoother than L4. It took 3 days for me download and update everything that time!

One does have to wonder why they thought it was possible to have a "Mass Resource Update" and a version update on the same day. With as many users Logos now has, the "Massive Update" alone would be a strain on the system.

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Mark Smith | Forum Activity | Replied: Mon, Oct 27 2014 11:19 AM

Keith Larson:
One does have to wonder why they thought it was possible to have a "Mass Resource Update" and a version update on the same day. With as many users Logos now has, the "Massive Update" alone would be a strain on the system.

The issues are separate.

Logos uses Amazon's servers to push resources and data out. They have separate servers for their in-house needs which is what is creating the bottleneck right now. They were confident that Amazon had more than enough bandwidth to handle the massive download overnight. The problem now appears to be with the web site their servers host and (perhaps) with getting info from their servers to Amazon's distribution servers.

I agree that this is rather less that we'd expect on launch day.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 148
Peter Lever | Forum Activity | Replied: Mon, Oct 27 2014 11:25 AM

Amazon Web Services (AWS) offers Web-Scaling capabilities including a geographically distributed Content Delivery Network (CDN) called CloudFront. Running the Logos websites off AWS Regions and Availability Zones within US should be plain easy and possible. NetFlix operates entirely out of AWS. May be they should look into this next time!

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Alan Palmer (Faithlife) | Forum Activity | Replied: Mon, Oct 27 2014 11:28 AM

Keith Larson:

One does have to wonder why they thought it was possible to have a "Mass Resource Update" and a version update on the same day. With as many users Logos now has, the "Massive Update" alone would be a strain on the system.

Masochism? No, not really...

While I wasn't a part of the decision about timing, I can tell you that much of the new data inside the rebuilt resources are there to power new Logos 6 features. (I know the blog post touted the "smart selection" feature but that was only because we couldn't talk about the even more exciting Logos 6 features in there!)

For just two examples: (1) the smart selection data (i.e. semantic boundaries for phrase/sentence/paragraph) also powers Inline Search contextualization feature. (2) Bibles got richer tagging to support the improved Bible Text Only visual filter options.

(these are just two, there is more)

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MJ. Smith | Forum Activity | Replied: Mon, Oct 27 2014 11:30 AM

Given how Amazon was performing a few hours ago, I would not suspect an Amazon problem but rather the Logos licensing servers. They had done a fair amount of behind the scenes work in preparation but one can never truly replicate launch day in stress tests.

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Rosie Perera | Forum Activity | Replied: Mon, Oct 27 2014 11:36 AM

Alan Palmer (Faithlife):
I can tell you that much of the new data inside the rebuilt resources are there to power new Logos 6 features. (I know the blog post touted the "smart selection" feature but that was only because we couldn't talk about the even more exciting Logos 6 features in there!)

I revisited the blog post again yesterday, knowing (as a beta tester) that Logos 6 was coming within 24 hours, but I wondered whether anyone would have grown suspicious that so many resources needed to be updated for a new relatively minor feature. Why would Logos put everyone through such pain for that? I'm guessing it did make a few people think there was something bigger on the horizon. That plus all of Everett Doonand's bloviating.

Posts 391
Geo Philips | Forum Activity | Replied: Mon, Oct 27 2014 11:51 AM

Yes that was my guess too. But someone on the forums did a good job with the timeline of Logos' releases to make it feel like that was just conjecture lol.

That being said, does that mean that there are many Logos 5 users now sitting with potentially unwanted data on their disks because they do not have Logos 6? I am not sure I would be fine with that (I bought 6 today.) 

Rosie Perera:

I revisited the blog post again yesterday, knowing (as a beta tester) that Logos 6 was coming within 24 hours, but I wondered whether anyone would have grown suspicious that so many resources needed to be updated for a new relatively minor feature. Why would Logos put everyone through such pain for that? I'm guessing it did make a few people think there was something bigger on the horizon. That plus all of Everett Doonand's bloviating.

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Bradley Grainger (Faithlife) | Forum Activity | Replied: Mon, Oct 27 2014 11:56 AM

Geo Philips:
That being said, does that mean that there are many Logos 5 users now sitting with potentially unwanted data on their disks because they do not have Logos 6? I am not sure I would be fine with that (I bought 6 today.) 

The updated resources are fully functional in Logos 5.

Posts 1129
Keith Larson | Forum Activity | Replied: Mon, Oct 27 2014 11:59 AM

Geo Philips:

Yes that was my guess too. But someone on the forums did a good job with the timeline of Logos' releases to make it feel like that was just conjecture lol.

That being said, does that mean that there are many Logos 5 users now sitting with potentially unwanted data on their disks because they do not have Logos 6? I am not sure I would be fine with that (I bought 6 today.) 

That is just it, the people who were not upgrading are adding unnecessary strain to the system. The promise of "smart select" was not to enough to pacify those individuals. They have been complaining about this unwanted download for days now.

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