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Posts 249
DHG | Forum Activity | Posted: Wed, Dec 3 2014 10:01 AM

Anyone else having this problem with the recent update?  iPad Mini, iOS 8.1.1.

Posts 10634
Denise | Forum Activity | Replied: Wed, Dec 3 2014 10:09 AM

DHG, mine works fine (doing a lookup).  I'm off-line, if that's significant.  Same specs as you.

"I didn't know God made honky tonk angels."

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JT (alabama24) | Forum Activity | Replied: Wed, Dec 3 2014 10:14 AM

Denise:

DHG, mine works fine (doing a lookup).  I'm off-line, if that's significant.  Same specs as you.

D - "word lookup" is online only for original language words. Otherwise it just uses the apple supplied dictionary (Which does work offline). 

OSX & iOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Wed, Dec 3 2014 10:16 AM

DHG:

Anyone else having this problem with the recent update?  iPad Mini, iOS 8.1.1.

just checked and is working for me. What bible?

OSX & iOS | Logs |  Install

Posts 249
DHG | Forum Activity | Replied: Wed, Dec 3 2014 10:25 AM

Interesting. Off line it works.  Online it doesn't.

Posts 249
DHG | Forum Activity | Replied: Wed, Dec 3 2014 10:26 AM

Same issue with all resources.

Posts 249
DHG | Forum Activity | Replied: Wed, Dec 3 2014 10:28 AM

Online, original language Look Up works fine.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Dec 3 2014 10:56 AM

There were some server issues this morning that I believe have now been resolved.

Posts 249
DHG | Forum Activity | Replied: Wed, Dec 3 2014 11:02 AM

Online, it still does not function. Odd.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Dec 3 2014 11:46 AM

DHG:

Online, it still does not function. Odd.

What exact word in which resource?  I'm not seeing any issues with Word Lookup at the moment.

Posts 249
DHG | Forum Activity | Replied: Wed, Dec 3 2014 11:53 AM

Any word, any resource. As long as I'm online, it doesn't work. When turn off my wifi connection, it works fine. Here's what it does.

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JT (alabama24) | Forum Activity | Replied: Wed, Dec 3 2014 1:34 PM

DHG:
Any word, any resource.

Are you sure ANY word, ANY resource? I can confirm this behavior for non-bible resources (where "look up" uses the iOS dictionary). Bibles with RI's are working as expected.

OSX & iOS | Logs |  Install

Posts 959
Yasmin Stephen | Forum Activity | Replied: Wed, Dec 3 2014 3:08 PM

alabama24:

DHG:
Any word, any resource.

Are you sure ANY word, ANY resource? I can confirm this behavior for non-bible resources (where "look up" uses the iOS dictionary). Bibles with RI's are working as expected.

Same here. Working both online and offline with Bibles, but only working offline with non-Bible resources.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Dec 3 2014 3:18 PM

If you open any web page using a browser and then highlight a word and tap Define, what happens?

Posts 249
DHG | Forum Activity | Replied: Wed, Dec 3 2014 3:33 PM

It pulls up my Apple dictionary, no problem. 

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Dec 3 2014 3:35 PM

DHG:

It pulls up my Apple dictionary, no problem. 

Please send us your support info logs - navigate to the Help menu and you'll see the Send Support Info item.

Posts 249
DHG | Forum Activity | Replied: Wed, Dec 3 2014 3:39 PM

alabama24:

DHG:
Any word, any resource.

Are you sure ANY word, ANY resource? I can confirm this behavior for non-bible resources (where "look up" uses the iOS dictionary). Bibles with RI's are working as expected.

Yes, although obviously I haven't tried all words in all 10,000 resources. But I tested it on about 7. Off line, the dictionary works correctly.  Online, it doesn't; all words show up like in my screenshot above.

Posts 249
DHG | Forum Activity | Replied: Wed, Dec 3 2014 3:44 PM

Kevin Byford:

DHG:

It pulls up my Apple dictionary, no problem. 

Please send us your support info logs - navigate to the Help menu and you'll see the Send Support Info item.

Sent. Thanks for the help!

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Forum MVP
Levi Durfey | Forum Activity | Replied: Wed, Dec 3 2014 4:54 PM

I am experiencing the same behavior. with Lookup. It works fine while off-line, but not online.

I have sent support info.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Dec 8 2014 3:53 PM

This issue is fixed internally and will be available in the next stable release (4.4.1).

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