Unexpected CRASHING 6.5 Beta 5 (6.5.0.0018)

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This post has 34 Replies | 6 Followers

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Graham Criddle | Forum Activity | Replied: Sat, Aug 1 2015 1:56 PM

Paul:

I tried to call tech support, however they are attending a company sponsored event.  It looks like we are not going to be able resolve this until Monday (I hope!)

Please be aware that, in general, Tech Support do not provide support for beta releases

Posts 108
Paul | Forum Activity | Replied: Sat, Aug 1 2015 2:02 PM

I am now more nervous about this!  How will I get this Home page crash fixed?  I can hold the Ctl button and get it to go to the Layout screen, but I would like to get to the Home Page too, so I can enjoy the information....

Paul

Posts 12
Nathan Klahsen | Forum Activity | Replied: Sat, Aug 1 2015 3:29 PM

Just updated and I am also getting a crash at start up.  Seems to happen when the sync is happening, attached is my log.

1638.LogosLogs.nathanklahsen.20150801-182840.zip

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Graham Criddle | Forum Activity | Replied: Sat, Aug 1 2015 3:35 PM

Paul:

I am now more nervous about this!  How will I get this Home page crash fixed?  I can hold the Ctl button and get it to go to the Layout screen, but I would like to get to the Home Page too, so I can enjoy the information....

As Bradley said earlier in this thread it will be fixed in the next beta - they are normally shipped on either Monday or Tuesday

Posts 8198
LogosEmployee

Nathan Klahsen:
Just updated and I am also getting a crash at start up.

Have you tried rebooting your computer?

Posts 12
Nathan Klahsen | Forum Activity | Replied: Sat, Aug 1 2015 5:44 PM

Yup.

Posts 108
Paul | Forum Activity | Replied: Mon, Aug 3 2015 11:58 AM

Any update as to when this challenge is going to be fixed??

Thank you

Paul

Posts 1471
Angela Murashov | Forum Activity | Replied: Mon, Aug 3 2015 2:47 PM

Bradley Grainger (Faithlife):

Thanks for reporting this; we'll investigate.

This is fixed in 6.5 RC1. 

Posts 108
Paul | Forum Activity | Replied: Mon, Aug 3 2015 2:51 PM

When will this be ready to download?

Paul

Posts 22654
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Graham Criddle | Forum Activity | Replied: Mon, Aug 3 2015 3:03 PM

Paul:

When will this be ready to download?

It is available now - https://community.logos.com/forums/t/113784.aspx 

Posts 12
Nathan Klahsen | Forum Activity | Replied: Tue, Aug 4 2015 6:27 PM

I'm still getting a crash.  On the Public Beta 3.

7737.LogosLogs.nathanklahsen.20150804-212538.zip

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JT (alabama24) | Forum Activity | Replied: Tue, Aug 4 2015 6:53 PM

Nathan Klahsen:
I'm still getting a crash.  On the Public Beta 3.

This thread is for beta 5, which implies you are out of date! However, the newest release is RC-1! 

https://community.logos.com/forums/t/113784.aspx 

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Posts 12
Nathan Klahsen | Forum Activity | Replied: Wed, Aug 5 2015 11:32 AM

You're right, Developers are on Beta 5, Public Beta however is on 4, which I just updated 5 minutes ago.  I have downloaded the logos file again, installed, and still crashes.  Public betas are one behind of developers.

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JT (alabama24) | Forum Activity | Replied: Wed, Aug 5 2015 11:51 AM

Nathan Klahsen:
Developers are on Beta 5, Public Beta however is on 4, which I just updated 5 minutes ago.  I have downloaded the logos file again, installed, and still crashes.  Public betas are one behind of developers.

You haven't been clear, but I think I understand now. You have given us no reason to understand that you are talking about El Capitan beta, NOT the Logos beta... am I right? Otherwise neither of your posts makes sense. 

It is generally best to create your own thread and to explain the issue clearly, providing all relevant details. 

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JT (alabama24) | Forum Activity | Replied: Wed, Aug 5 2015 11:53 AM

Also, you haven't provided proper logs. Please enable and post logs in your new thread. See my signature line for instructions. 

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