Proclaim repeatedly crashing after latest update

I updated Proclaim on Thursday and have been unable to do anything in the program since as it is repeatedly crashing. I get through login, update licenses, syncing, etc. Main window opens, program crashes. I'm running OS X 10.11.6, and I've tried it on three different machines (2010 Macbook pro, 2015 macbook air, 2012 iMac, all running OS X 10.11.6) and have had the same results. I emailed support and got some fairly unhelpful information ("make sure your OS is up to date and go look in the forums!"), and no further correspondence. Being that it's now Saturday, what are my options for making this work for our services tomorrow?

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Graham Criddle

There was a fix to a crash (on Windows) shipped on Thursday as per https://community.logos.com/forums/p/129107/839169.aspx#839169

I think this was version 1.35.0.0145. Are you able to check you have this version?

If so please upload logs after a crash - details of how to do this are at https://community.logos.com/forums/t/39446.aspx

Christian Villapando

Hello Rich,

Thank you very much for reporting your crashing experience.

We are investigating this problem right now as we speak.

Please be patient while we look into this.

Rich Sclafani

https://community.logos.com/discussion/comment/839516#Comment_839516

Thanks Graham. It is version 1.35.145. I'll upload a log shortly.

Rich Sclafani

https://community.logos.com/discussion/comment/839518#Comment_839518

Thanks Christian. As per Graham's post above, I'll get a log uploaded to this thread shortly.

Peter June

https://community.logos.com/discussion/comment/839522#Comment_839522

Shouldn't be any need, Rich, you're fixed up.

Rich Sclafani

https://community.logos.com/discussion/comment/839524#Comment_839524

so far so good. Thanks for the quick help, and apologies if my initial post came off sounding a bit more frustrated than it needed to!

Scott Alexander

https://community.logos.com/discussion/comment/839527#Comment_839527

so far so good. Thanks for the quick help, and apologies if my initial post came off sounding a bit more frustrated than it needed to!

I completely understand any frustration this caused you. Sunday is coming! [:)] Sorry we didn't get this resolved sooner and we're definitely working to prevent this in the future!

Just so you know the item that was causing the issue is shown in the image below. Something to do with the blank line before the text and the drop shadow effect in use. We'll get to the bottom of this ASAP.

Rich Sclafani

https://community.logos.com/discussion/comment/839530#Comment_839530

huh that's weird. that slide has been in our presentations off and on for a long time.

Peter June

https://community.logos.com/discussion/comment/839532#Comment_839532

Out of curiosity, did you edit it at all before adding it into your most recent presentation? I'm wondering what triggered this.

Rich Sclafani

https://community.logos.com/discussion/comment/839543#Comment_839543

nope no edit at all, at least intentionally. I updated to the most recent version, then duplicated my previous week's presentation and went to change the date to tomorrow, then crash. That was as far as I had gotten. Sometimes I'd get that far, other times it'd crash as soon as the main window opened.

Peter June

https://community.logos.com/discussion/comment/839545#Comment_839545

Thanks for all the info!