Trouble with Highlighting in Logos 8 on iPad

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This post has 14 Replies | 3 Followers

Posts 7
Jeff | Forum Activity | Posted: Sun, Nov 25 2018 2:14 PM

Hi

I have a relatively new iPad (2018) and am subscribed to Logos Now (Faithlife Essentials). I'm having trouble with highlighting on the iPad. I highlight and it won't appear. I will have to close out the app or minimize it and maximize it for it to show up. I am using a custom pallette for my highlighters. 

Is anyone else experiencing this? 

Posts 456
Bob Deacon | Forum Activity | Replied: Sun, Nov 25 2018 3:02 PM

For what it is worth, it does take quite a while before a highlight actually shows up. I also use a custom palette.

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 2927
Whyndell Gizzard | Forum Activity | Replied: Sun, Nov 25 2018 3:32 PM

L8 on my iPad has become totally unusable- even after deleting and reinstalling- lucky its just a reading tool for me.

Posts 26328
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Nov 26 2018 5:29 AM

Jeff & Bob - Can you describe your "custom" pallets? Are they simply revisions of the stock ones, or something else (i.e. added images)?

OSX & iOS | Mac Logs | PC LogsInstall

Posts 456
Bob Deacon | Forum Activity | Replied: Mon, Nov 26 2018 6:07 AM

JT,

Mine is simply a rename of one of the stock palettes.

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 25
John Murphy | Forum Activity | Replied: Mon, Nov 26 2018 6:20 AM

I’m having the same problems. Selecting and/or highlighting text is painfully slow and choppy. I have a 10.5 IPad Pro so it’s certainly not a processor problem. Logos is the only app that runs slow/choppy on my iPad. Deleting/reinstalling didn’t work for me either. 

Posts 1
Joel Huffstutler | Forum Activity | Replied: Tue, Nov 27 2018 5:07 AM

I have an 11” IPad Pro (2018) and am having issues with highlighting as well. I tried closing the app several times but no change. 

iOS 12.1

Posts 456
Bob Deacon | Forum Activity | Replied: Tue, Nov 27 2018 5:44 AM

Logos on my ipad air 2 is painfully sluggish when it comes to selecting text and highlighting. Many times I will select a portion of text or perhaps a word in a verse in order to either highlight or add a note and before I can ever get to highlight or add the note, the selection disappears and I have to begin again. This is a chronic problem, not one that has happened rarely or even once in a while, it is constant!

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 456
Bob Deacon | Forum Activity | Replied: Tue, Nov 27 2018 5:51 AM

I actually reported this problem as a "report a problem" from the help menu of my ipad. Just wanted to ensure that the support staff/developers are aware of the problem!

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 7
Jeff | Forum Activity | Replied: Tue, Nov 27 2018 7:36 AM

Mine is basically a revision of the stock ones. Even the basic yellow highlighter doesn't appear until I close and restart the program. 

An additional problem I have, which I'm not sure if its what Bob has, is that highlighting the text sometimes will end up highlighting multiple paragraphs at once even though I'm just trying to highlight one sentence. 

Posts 456
Bob Deacon | Forum Activity | Replied: Tue, Nov 27 2018 7:44 AM

I have NOT had that problem but I must always ensure I pay attention to make sure whether I want to highlight "selection" or "reference". It makes a big difference!

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 456
Bob Deacon | Forum Activity | Replied: Tue, Nov 27 2018 12:34 PM

I did hear back from the Faithlife folks. They are aware of this issue and are working on a fix. 

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 56
Gerard Lim | Forum Activity | Replied: Tue, Nov 27 2018 4:32 PM

I’m facing this too. Hopefully there is an update to correct it soon.

Posts 520
Jesse Blevins | Forum Activity | Replied: Tue, Nov 27 2018 5:38 PM

I have been having this problem also. 

I also removed the app and reinstalled it, but that didn't fix it. 

Sometimes when I try to highlight a few sentences it highlights everything on the screen.  

Posts 40
Shane Lems | Forum Activity | Replied: Thu, Nov 29 2018 5:19 AM

I have the same issue on my iPad Air 2 on the Logos 8 mobile app.  Also, sometimes the words/lines in the book I'm reading are crammed together as well.  Hopefully they'll fix it soon - and add the ability to tag notes from the mobile app!

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