Book Not on This Device

Wei Qiang

I am using window 10 from my library saw one of my book shown not on this device.

What I do:

1) Click download (Keep on downloading many day nothing happen)

2) Go to Command bar type “Update Resources” (Prompt no update available)

Can anyone help me to solve this problem?

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Comments

JT (alabama24)

The first thing I would check is your preferences for when downloads can occur. If you have downloads set to only happen overnight, for example, then you won't be able to download this resource during the day.

Wei Qiang

https://community.logos.com/discussion/comment/1057234#Comment_1057234

The first thing I would check is your preferences for when downloads can occur. If you have downloads set to only happen overnight, for example, then you won't be able to download this resource during the day.

Have set download between noon and midnight but still the same. My time now is 12:15 pm.

Reuben Helmuth

https://community.logos.com/discussion/comment/1057235#Comment_1057235

David, have you tried cancelling and restarting the download (click on the "downloading" button)?

Wei Qiang

https://community.logos.com/discussion/comment/1057239#Comment_1057239

David, have you tried cancelling and restarting the download (click on the "downloading" button)?

Yes have try and restart still can't solve.

Reuben Helmuth

https://community.logos.com/discussion/comment/1057241#Comment_1057241

You may want to wait on official confirmation, but... I think deleting the download manager db and restarting would likely fix the issue (copy it out to a safe location as a precaution). This is located at (macOS) ‎:

⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[username] ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Logos4⁩ ▸ ⁨Data⁩ ▸ ⁨[random string]⁩ ▸ ⁨DownloadManager⁩

on Windows the location is:

C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

Dave Hooton

https://community.logos.com/discussion/comment/1057242#Comment_1057242

deleting the download manager db and restarting would likely fix the issue ....

C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

It may also be necessary to delete C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\

If not successful, please provide logs.

Wei Qiang

https://community.logos.com/discussion/comment/1057244#Comment_1057244

You may want to wait on official confirmation, but... I think deleting the download manager db and restarting would likely fix the issue (copy it out to a safe location as a precaution). This is located at (macOS) ‎:

⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[username] ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Logos4⁩ ▸ ⁨Data⁩ ▸ ⁨[random string]⁩ ▸ ⁨DownloadManager⁩

on Windows the location is:

C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

Have try to delete download manager db but still can't solve

deleting the download manager db and restarting would likely fix the issue ....

C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

It may also be necessary to delete C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\

If not successful, please provide logs.

I have provide logs files here

7217.Logs.zip

Reuben Helmuth

https://community.logos.com/discussion/comment/1057245#Comment_1057245

David, according to your screenshot, you only deleted the db journal. Please try deleting the actual db (the top file).

Wei Qiang

https://community.logos.com/discussion/comment/1057253#Comment_1057253

David, according to your screenshot, you only deleted the db journal. Please try deleting the actual db (the top file).

I delete the actual db also but still the same problem book can't download.

Dave Hooton

https://community.logos.com/discussion/comment/1057262#Comment_1057262

I delete the actual db also but still the same problem book can't download.

Delete both folders C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\ and

C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

Wei Qiang

https://community.logos.com/discussion/comment/1057297#Comment_1057297

I delete the actual db also but still the same problem book can't download.

Delete both folders C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\ and

C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\

Wow! My problem solve. Thank you Dave Hooton and I also want to thanks JT (alabama24) and Reuben Helmuth you guys are very helpful.[Y]