I am using window 10 from my library saw one of my book shown not on this device.
What I do:
1) Click download (Keep on downloading many day nothing happen)
2) Go to Command bar type “Update Resources” (Prompt no update available)
Can anyone help me to solve this problem?
Logos 8 Win 10
The first thing I would check is your preferences for when downloads can occur. If you have downloads set to only happen overnight, for example, then you won't be able to download this resource during the day.
OSX & iOS | Logs | Install
JT (alabama24): The first thing I would check is your preferences for when downloads can occur. If you have downloads set to only happen overnight, for example, then you won't be able to download this resource during the day.
Have set download between noon and midnight but still the same. My time now is 12:15 pm.
David, have you tried cancelling and restarting the download (click on the "downloading" button)?
Diagnostic Logs
Reuben Helmuth: David, have you tried cancelling and restarting the download (click on the "downloading" button)?
Yes have try and restart still can't solve.
You may want to wait on official confirmation, but... I think deleting the download manager db and restarting would likely fix the issue (copy it out to a safe location as a precaution). This is located at (macOS) :
Macintosh HD ▸ Users ▸ [username] ▸ Library ▸ Application Support ▸ Logos4 ▸ Data ▸ [random string] ▸ DownloadManager
on Windows the location is:
C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\
Reuben Helmuth: deleting the download manager db and restarting would likely fix the issue .... C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\
deleting the download manager db and restarting would likely fix the issue ....
It may also be necessary to delete C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\
If not successful, please provide logs.
Dave===
Windows & Android
Reuben Helmuth: You may want to wait on official confirmation, but... I think deleting the download manager db and restarting would likely fix the issue (copy it out to a safe location as a precaution). This is located at (macOS) : Macintosh HD ▸ Users ▸ [username] ▸ Library ▸ Application Support ▸ Logos4 ▸ Data ▸ [random string] ▸ DownloadManager on Windows the location is: C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\
Have try to delete download manager db but still can't solve
Dave Hooton: Reuben Helmuth: deleting the download manager db and restarting would likely fix the issue .... C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\ It may also be necessary to delete C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\ If not successful, please provide logs.
I have provide logs files here
7217.Logs.zip
David, according to your screenshot, you only deleted the db journal. Please try deleting the actual db (the top file).
Reuben Helmuth: David, according to your screenshot, you only deleted the db journal. Please try deleting the actual db (the top file).
I delete the actual db also but still the same problem book can't download.
David Owh:I delete the actual db also but still the same problem book can't download.
Delete both folders C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\ and
Dave Hooton: David Owh:I delete the actual db also but still the same problem book can't download. Delete both folders C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\ and C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\
Wow! My problem solve. Thank you Dave Hooton and I also want to thanks JT (alabama24) and Reuben Helmuth you guys are very helpful.