Book Not on This Device
I am using window 10 from my library saw one of my book shown not on this device.
What I do:
1) Click download (Keep on downloading many day nothing happen)
2) Go to Command bar type “Update Resources” (Prompt no update available)
Can anyone help me to solve this problem?
Comments
-
The first thing I would check is your preferences for when downloads can occur. If you have downloads set to only happen overnight, for example, then you won't be able to download this resource during the day.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
JT (alabama24) said:
The first thing I would check is your preferences for when downloads can occur. If you have downloads set to only happen overnight, for example, then you won't be able to download this resource during the day.
Have set download between noon and midnight but still the same. My time now is 12:15 pm.
0 -
David, have you tried cancelling and restarting the download (click on the "downloading" button)?
0 -
Reuben Helmuth said:
David, have you tried cancelling and restarting the download (click on the "downloading" button)?
Yes have try and restart still can't solve.
0 -
You may want to wait on official confirmation, but... I think deleting the download manager db and restarting would likely fix the issue (copy it out to a safe location as a precaution). This is located at (macOS) :
Macintosh HD ▸ Users ▸ [username] ▸ Library ▸ Application Support ▸ Logos4 ▸ Data ▸ [random string] ▸ DownloadManager
on Windows the location is:
C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\
0 -
Reuben Helmuth said:
deleting the download manager db and restarting would likely fix the issue ....
C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\
It may also be necessary to delete C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\
If not successful, please provide logs.
Dave
===Windows 11 & Android 13
0 -
Reuben Helmuth said:
You may want to wait on official confirmation, but... I think deleting the download manager db and restarting would likely fix the issue (copy it out to a safe location as a precaution). This is located at (macOS) :
Macintosh HD ▸ Users ▸ [username] ▸ Library ▸ Application Support ▸ Logos4 ▸ Data ▸ [random string] ▸ DownloadManager
on Windows the location is:
C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\
Have try to delete download manager db but still can't solve
Dave Hooton said:Reuben Helmuth said:deleting the download manager db and restarting would likely fix the issue ....
C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\
It may also be necessary to delete C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\
If not successful, please provide logs.
I have provide logs files here
0 -
David, according to your screenshot, you only deleted the db journal. Please try deleting the actual db (the top file).
0 -
Reuben Helmuth said:
David, according to your screenshot, you only deleted the db journal. Please try deleting the actual db (the top file).
I delete the actual db also but still the same problem book can't download.
0 -
David Owh said:
I delete the actual db also but still the same problem book can't download.
Delete both folders C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\ and
C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\
Dave
===Windows 11 & Android 13
0 -
Dave Hooton said:David Owh said:
I delete the actual db also but still the same problem book can't download.
Delete both folders C:\Users\[username]\AppData\Local\Logos\Data\[random string]\UpdateManager\ and
C:\Users\[username]\AppData\Local\Logos\Data\[random string]\DownloadManager\
Wow! My problem solve. Thank you Dave Hooton and I also want to thanks JT (alabama24) and Reuben Helmuth you guys are very helpful.[Y]
0
