Proclaim won't connect to SongSelect

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Jeremiah Okello | Forum Activity | Posted: Wed, Jun 10 2020 12:01 PM

0045.Proclaim Logs.zip

Was instructed to post logs here in forum.

Posts 109
LogosEmployee
Brandon Adent (Faithlife) | Forum Activity | Replied: Thu, Jun 11 2020 4:40 PM

Hi Jeremiah, sorry you're having trouble.

This could be a couple things. Some people try to enter their CCLI login information but don't actually have SongSelect. Or, they do have a SongSelect license, but there's something off with their account. In both cases you'd have trouble linking.

I'm having trouble looking at your logs. If you're sure you have a SongSelect license, can you please go to the Help menu in Proclaim and click "Submit log files"? We can take a look and hopefully give you more information.

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