Sync problems?

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Posts 197
One Hope Fellowship (OHF) | Forum Activity | Posted: Tue, Sep 15 2020 5:39 AM

I've noticed over the past couple of weeks that my synchronize icon now sometimes has a red exclamation mark in it, indicated a sync failure. Is there something I can do on my end, or is Logos having an issue with their servers?

Posts 3784
SineNomine | Forum Activity | Replied: Tue, Sep 15 2020 6:15 AM

Typically this is caused by a client-side Internet connectivity error. Not always, but often.

Posts 197
One Hope Fellowship (OHF) | Forum Activity | Replied: Tue, Sep 15 2020 6:23 AM

I'm sorry, I have no idea what that means. 

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Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Sep 15 2020 7:29 AM

To help us work out what is going on please enable diagnostic logging (details at https://wiki.logos.com/Diagnostic_Logging) and then:

  • start Logos
  • click the sync button to trigger a sync
  • close Logos after the exclamation mark appears
  • upload the logos.log file as a reply to this thread (using the paperclip icon)
Posts 3784
SineNomine | Forum Activity | Replied: Tue, Sep 15 2020 9:12 AM

One Hope Fellowship (OHF):

I'm sorry, I have no idea what that means. 

No worries. It means that if you're having occasional sync issues, they're usually the fault of your own Internet connection. But not always.

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