Failure Importing Videos (Proclaim)

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Posts 469
Stephen McCracken | Forum Activity | Posted: Fri, Nov 20 2020 9:51 AM

Is anyone having trouble importing videos (mp4) into Proclaim? I get message "Failure opening file for upload". This is the first time it is has ever failed and I am wondering if it is a bug after the last update.

Thanks for any help. Stephen

Posts 134
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Brandon Adent (Faithlife) | Forum Activity | Replied: Fri, Nov 20 2020 10:35 AM

Hi Stephen,

Sorry you're having trouble. Make sure you've installed any pending updates. OS Build and Version (Windows 10 2004 or Catalina 10.15.7 are the most recent).

If you are on Windows I would check to make sure your Windows Media Player is up to date as well: https://support.microsoft.com/en-us/help/17615/windows-media-player-12

If you're still having issues after checking those things, please submit logs through the Help menu in Proclaim and we'll take a look.

Posts 48
Sean Metcalfe (Faithlife) | Forum Activity | Replied: Fri, Nov 20 2020 10:44 AM

Hi Stephen,

Looking into this on Windows, I wasn't able to reproduce any issues uploading .mp4's to proclaim on Mac

Posts 48
Sean Metcalfe (Faithlife) | Forum Activity | Replied: Fri, Nov 20 2020 10:48 AM

I didn't see that Brandon had replied to this but just to be thorough I also was not able to reproduce upload issues on Windows, both my systems are updated so I'm thinking it's either an update issue or the unique video file.

Posts 469
Stephen McCracken | Forum Activity | Replied: Fri, Nov 20 2020 1:49 PM

Brandon Adent (Faithlife):
If you are on Windows I would check to make sure your Windows Media Player is up to date as well: https://support.microsoft.com/en-us/help/17615/windows-media-player-12

I should have clarified I'm using Windows and opened the Windows Media Player (which I hardly look at!!) and it updated the videos on my computer. Opened Proclaim and........ video went straight. Yeah

So thank you for your prompt replies. (I've learnt something new)

Open your  Windows Media Player everyone!! 

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