Problems accessing the web app site

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Graham Criddle | Forum Activity | Posted: Wed, Dec 23 2020 10:25 PM

Entering the address app.logos.com in my browser works fine

But using the address www.app.logos.com does not (I've tried this on different platforms and with different browsers)

Should either address option work?

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Mike Binks | Forum Activity | Replied: Thu, Dec 24 2020 12:42 AM

Well, I'll be blowed, who would have believed it?

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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Graham Criddle | Forum Activity | Replied: Thu, Dec 24 2020 12:47 AM

Mike Binks:
Well, I'll be blowed, who would have believed it?

Thinking about it, the problem has been around for quite some time.

I have seen it on a number of occasions but, as I don't use the web app much, I have never really looked into it before. 

My reason for exploring it now was the issue reported at https://community.logos.com/forums/p/197535/1144675.aspx#1144675 

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Pater Noster | Forum Activity | Replied: Thu, Dec 24 2020 4:57 AM

It's not a problem, it's a conscious decision - it appears to me that www.app.logos.com is not valid - not configured for the logos.com server. You can determine this (on a Mac) by typing the host command - host www.app.logos.com, it will say 'not found' vs. doing host app.logos.com, or host logos.com. You can use other commands too to learn the same thing, like nslookup.

Many sites do not configure 'www' any more. It's really not a part of the URL/internet address as much as it is a unique destination - so it's just not there. Twitter, yahoo, and wikipedia.org are examples of big sites that do not have www - they do map it to another destination, which logos could also do to avoid confusion if they chose to.

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SineNomine | Forum Activity | Replied: Thu, Dec 24 2020 5:07 AM

Unsurprisingly, www.app.verbum.com fails the same way.

“I want you to know how the people should behave in the house of God, which is the Church of the living God, the pillar and foundation of the truth.” - 1 Timothy 3:15 (EOB:NT).

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Graham Criddle:
Should either address option work?

No, the web app is at https://app.logos.com; the other URL isn't valid.

As others have mentioned, there's no requirement that a website address contain "www". For example, https://www.en.wikipedia.org/https://www.mail.google.com/https://www.locate.apple.com/ are all invalid web site addresses (but work if you remove "www").

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Graham Criddle | Forum Activity | Replied: Thu, Dec 24 2020 8:34 AM

Bradley Grainger (Faithlife):
No, the web app is at https://app.logos.com; the other URL isn't valid.

Thanks Bradley - that's good to know

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Mike Binks | Forum Activity | Replied: Fri, Dec 25 2020 12:56 PM

Graham Criddle:
Thanks Bradley - that's good to know

However, it may be a tad confusing for those that don't.

Is there a technical reason that you have excluded the 'www.' because I am no beginner with computers (I may be failing to keep up) and I would not have thought to check a non-working URL by excluding the 'www.'

I suspect I am not alone!

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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PetahChristian | Forum Activity | Replied: Fri, Dec 25 2020 8:21 PM

Mike Binks:
Is there a technical reason that you have excluded the 'www.'

I'd say we're not browsing the world-wide web when we connect to app.logos.com. It's not a typical web page containing links to other pages or hosts.

To put it another way, app.logos.com can be thought of as the 'app' host at the 'logos.com' domain.

A 'www' host at an 'app.logos.com' domain would mean that there's an 'app' sub-domain at 'logos.com,' yet there isn't. It's the .app part that stops that invalid address from resolving, not the 'www' to the left of it that the domain name service resolver hasn't considered yet.

Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

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