Having trouble with Mac Alpha?

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Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Posted: Mon, Nov 2 2009 6:01 PM

If you are having trouble with Mac Alpha 1, there are some bits of information which can help us track down the issues more quickly.

1) Turn on Logging

Grab the attached nlog.config file and place it in Library/Application Support/Logos4/Logging under your home folder. Rename the file to nlog.config (replacing any existing file).

5670.nlog.config

This will put a couple of files into that directory every time you run the app: Indexer.log and Logos4.log.

 

2) Quit and restart Logos 4 and the Indexer.

To quit the indexer, click on the blue Logos icon in the menu bar and select "Cancel Indexing". If you don't see the icon, the Indexer is not currently running.

 

3) Attach your log files to this thread with a description of the problem that you're seeing. (You can use the "Insert Media" button in the tool bar to attach logs.)

 

Mobile Development Team Lead

Posts 117
Murray W | Forum Activity | Replied: Wed, Nov 4 2009 9:33 AM

[View:2185.Indexer.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/8054.Logos4.log:550:0]2185.Indexer.log

 

Logos finishes indexing then opens the main screen. When I open the library, no resources show up.

Posts 40
Gabriel Powell | Forum Activity | Replied: Wed, Nov 4 2009 9:36 AM

Indexer seemed stuck saying 44 hours remaining. It's been running for over 12 hours.

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/2047.Logos4.log:550:0]

 

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/2047.Indexer.log:550:0]

Laptop: Windows 7 Professional x64, Intel Dual-Core, 2GB RAM, Radeon X1600

Home: Vista Ultimate x86,  AMD Quad-Core, 4GB RAM, GeForce 8400 GS 512MB

Work: Windows 7 x64, Intel Dual-Core, 8GB RAM, Radeon X1300/X1550

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Nov 4 2009 10:04 AM

Murray,

Did you install from a download? Do you know if you downloaded any resources? If the application did download resources, it would have tried to download > 1GB of data depending on what package you purchased. If this is the first time you've run the app after downloading it, it is expected that your library would be empty as no resources would have been downloaded.

That being said, I do see an error in your logs related to downloading that I've created a ticket for which should be fixed by the next alpha.

Tom

Mobile Development Team Lead

Posts 117
Murray W | Forum Activity | Replied: Wed, Nov 4 2009 10:28 AM

Hi Tom - I downloaded the .dmg that Bob (I think) linked to a few days ago.

The blue Installer program in the menu bar has said things like "Downloading x% of 6.0 Gb", and the x climbed up from 0 to at least 6, so I presume that it has downloaded at least some resources. The Resources folder inside Logos 4's Application Support folder is showing a size of 6.65Gb, but I don't know if it downloaded them from the net or copied them from my existing Libronix 1.2 installation. 

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Nov 4 2009 10:38 AM

If you had 1.2 installed, Logos 4 should copy those resources to the correct location and discover them automatically. If you have updates to download, those will be discovered once the app is restarted (for all the resource downloads that have completed successfully). I would suggest waiting until all the resources download simply to avoid having to reindex multiple times.

Are you still not seeing any resources when you click on the Library Icon?

Tom

Mobile Development Team Lead

Posts 117
Murray W | Forum Activity | Replied: Wed, Nov 4 2009 10:51 AM

Every time I load Logos, I wait until the blue Indexer disappears from the menu bar and the 'Waiting for indexer" message stops in the main program. It shows me a main screen, then when I do command-L, or choose Library from the menu, it brings up an empty resources screen.

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Nov 4 2009 11:14 AM

Murray,

Can you post your Logos4.log from ~/Library/Application Support/Logos4/Logging?

Mobile Development Team Lead

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Nov 4 2009 11:44 AM

Murray,

Could you try deleting this file: /Users/murray/Library/Application Support/Logos4/Data/7zdykbvd.2y7/ResourceManager/Resources/CALTGLEX.lbxlls and seeing if you can restart the app.

Also, after doing so, can you attach your Indexer.log?

Thanks,

Tom

Mobile Development Team Lead

Posts 97
Tom Gindrup | Forum Activity | Replied: Wed, Nov 4 2009 1:47 PM

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/3036.Logos4.log:550:0]

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/8836.Indexer.log:550:0]

Logos4 launches, however the Indexer takes 100% of the CPU and has since yesterday.  When I hover over the blue cross it tells me downloading 0% of 4GB and has done that since yesterday (AFAIK) also.

Hope this helps...

 

Edit: should say:  downloading updates (0% of 4.4 GB)

Was trying to do it from memory...

 

Posts 97
Tom Gindrup | Forum Activity | Replied: Wed, Nov 4 2009 2:01 PM

I just found a nifty app Console that lets me see what's inside those log files and it appears that it's not just aimlessly spinning it's wheels.  I'll let it keep running and hopefully it will complete before Jesus comes to take me home - as that would make this whole program worthless.

Posts 97
Tom Gindrup | Forum Activity | Replied: Wed, Nov 4 2009 2:06 PM

Maybe I spoke too soon, now it's getting lots of the following:

11/04/2009 16:03:02 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.0.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:02 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.01.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:04 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.02.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:06 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.03.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:07 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.04.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:08 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.05.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:09 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.06.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:10 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.07.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:12 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.08.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:13 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.09.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:15 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.010.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:16 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.011.0'; cannot get reverse interlinear data. 

11/04/2009 16:03:19 | ERROR | 5 | LogosResourceIndexer | Invalid reference 'bible+kjv.01.012.0'; cannot get reverse interlinear data. 

Posts 117
Murray W | Forum Activity | Replied: Wed, Nov 4 2009 2:34 PM

OK - have deleted the file and here is the log:

 

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/3858.Indexer.log:550:0]

 

Still have 0 resources…

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Nov 4 2009 2:45 PM

Tom,

That behavior is expected. It's not really an error, just a miscategorized log statement.

Mobile Development Team Lead

Posts 97
Tom Gindrup | Forum Activity | Replied: Wed, Nov 4 2009 3:01 PM

Tom,

Thanks for the info...  I just went in to check on the log and it looks like it's moved past that.  Wish it gave some indication of what was left for it to do.

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Wed, Nov 4 2009 3:04 PM

Murray,

I've got the log file and there's definitely something going on trying to discover your resources.

I'll look into it and see if I can get a solution. As a work around, you can move CALTGN.lbxlls out of your /Library/Application Support/Libronix DLS/Resources/ folder and out of your /Users/murray/Library/Application Support/Logos4/Data/7zdykbvd.2y7/ResourceManager/Resources/ folder and see if that gets you over the hump. (They are copies of the same file, so you can just stick one copy somewhere where you can put it back later.)

There is a Logos 4 version of this resource that should be downloaded eventually which will supersede the current one, but you need to finish discovering the current resources before that will proceed.

Mobile Development Team Lead

Posts 117
Murray W | Forum Activity | Replied: Wed, Nov 4 2009 3:42 PM

Thanks Tom, that seems to have done something. I've deleted both of those, restarted, and now things seem to be moving on and it is calling LocalFileResourceDiscoverer and powering through my resources. Will leave it overnight and see what I have in the morning!

Posts 102
shane blyth | Forum Activity | Replied: Wed, Nov 4 2009 7:15 PM

I had similar trouble had 1.22 installed and installed v4

wouldnt download anything at all. 

In the end I delete 1.22 and all it's related files and deleted 4 and all it's related files (in the Library/application support folders there are Libronix and Logos 4 folders with lots of fimes and sub folders I deleted all these)

Then it downloaded everything from scratch and indexed for hours but now at least I have resources instead of blank resources. 

Of course I have lost 1.22 but thats ok I can always reinstall it.

Maybe this sheds some like on similar issues I had and how to fix them.

I think it was seeing I had 1.22 installed yet wouldnt copy or use these resources from  4 and wouldn't download the resources from Logos.com.

Deleting every reference caused it to reset everything and download 4.4 gb of data. A pain but at least it works.

I sure hope the interface ends up looking like the Windows interface. I don't like the zillions of separate windows I am seeing now it doesnt work as well as the Windows layout. (I have Windows logos 4 installed on VMWare Fusion and it looks awesome)

 

Posts 3
Timothy Churchill | Forum Activity | Replied: Wed, Nov 4 2009 7:37 PM

Tom,

I'm having problems as well. 477 are downloaded, but the next 7.3G are stuck at 0%. Here are my log files:

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/3426.Indexer.log:550:0]

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/4024.Logos4.log:550:0]

Please let me know what I need to do to get my resources downloaded. Thank you!

Tim

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