Having trouble with Mac Alpha?

If you are having trouble with Mac Alpha 1,there are some bits of information which can help us track down the issues more quickly.

1)Turn on Logging

Grab the attached nlog.config file and place it in Library/Application Support/Logos4/Logging under your home folder.Rename the file to nlog.config(replacing any existing file).

5670.nlog.config

This will put a couple of files into that directory every time you run the app:Indexer.log and Logos4.log.

 

2)Quit and restart Logos 4 and the Indexer.

To quit the indexer,click on the blue Logos icon in the menu bar and select "Cancel Indexing".If you don't see the icon,the Indexer is not currently running.

 

3)Attach your log files to this thread with a description of the problem that you're seeing.(You can use the "Insert Media" button in the tool bar to attach logs.)

 

Mobile Development Team Lead