4.5 Beta 3 still crashing on simple scrolling of notes

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Kurt Trucksess | Forum Activity | Posted: Thu, Oct 20 2011 7:41 PM | Locked

Simply opening and scrolling a note file crashes the program.

 

Here is my crash log 3426.Logos beta 3 crash log.zip

 

Dr. Kurt Trucksess www.christ2Rculture.com
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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Oct 20 2011 8:05 PM | Locked

Kurt Trucksess:
Here is my crash log 3426.Logos beta 3 crash log.zip

Noticed a strange error message in Logos4.log file:

2011-10-20 21:35:57.283 Logos Bible Software 4[11099:3203] ERROR - Failed to find [Icons.ResourceViewLocatorRight] in the Light theme

 

Also noticed process number 11099 so know Mac has not been restarted for some time (since 11,098 processes have started since last restart).

Wonder if restarting Mac has any effect on scrolling a note file ?  (aware Logos 4 Mac has some memory leaks that need Mac restart to clear).

Keep Smiling Smile

Posts 226
Kurt Trucksess | Forum Activity | Replied: Fri, Oct 21 2011 7:22 AM | Locked

KS4J... thanks for the reply.  I restarted my machine and tried scrolling through notes again.  This time about 1/4 the way down the note file the program just froze.  I went to the Force Quite screen and Logos was not noted as in the "not responding" state.  As far as the screen goes, it stays frozen.  I have to force quite the program.

Tried again and had the same result.

Dr. Kurt Trucksess www.christ2Rculture.com
Posts 226
Kurt Trucksess | Forum Activity | Replied: Fri, Oct 21 2011 7:26 AM | Locked

 

KS4J... thanks for the reply.  I restarted my machine and tried scrolling through notes again.  This time about 1/4 the way down the note file the note file just froze.  I went to the Force Quite screen and Logos was not noted as in the "not responding" state.  The note file stays frozen.  To add to the weirdness, I can still minimize and restore logos.  I can still switch to other books.  I can still move the slider on the note file but the notes themselves do not change.  They are frozen.

 

Dr. Kurt Trucksess www.christ2Rculture.com
Posts 4077
Melissa Snyder | Forum Activity | Replied: Fri, Oct 21 2011 8:06 AM | Locked

Kurt ~  I supplied your new logs to development. Thanks.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, Oct 21 2011 10:20 AM | Locked

Kurt Trucksess:
KS4J... thanks for the reply.  I restarted my machine and tried scrolling through notes again.  This time about 1/4 the way down the note file the note file just froze.  I went to the Force Quite screen and Logos was not noted as in the "not responding" state.  The note file stays frozen.  To add to the weirdness, I can still minimize and restore logos.  I can still switch to other books.  I can still move the slider on the note file but the notes themselves do not change.  They are frozen.

Looking at screen shot noticed 2nd line has a reference from Kings and Matthew displayed on same line (a bug or corruption).  Wonder if opening Notes file then changing between Full and Compact, followed by scrolling makes a difference ?

Keep Smiling Smile

Posts 4077
Melissa Snyder | Forum Activity | Replied: Fri, Oct 21 2011 10:50 AM | Locked

Kurt ~  The developer working on this case has requested a copy of your Notes database. You can email it to Logos4feedback@logos.com. The location of the notes.db file on your Mac is /Users/Kurt/Library/Application Support/Logos4/Documents/b1ndtohr.eu0/Documents/Notes

Posts 226
Kurt Trucksess | Forum Activity | Replied: Fri, Oct 21 2011 11:38 AM | Locked

Thanks Melissa.... Zipped and emailed all files in that directory.

Dr. Kurt Trucksess www.christ2Rculture.com
Posts 226
Kurt Trucksess | Forum Activity | Replied: Fri, Oct 21 2011 11:39 AM | Locked

Thanks for the idea KS4J.  The note file was in compact mode.  Switched it to full and scrolled.  Crashed the program like usual.

Dr. Kurt Trucksess www.christ2Rculture.com
Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, Oct 21 2011 12:49 PM | Locked

Kurt Trucksess:
Thanks for the idea KS4J.  The note file was in compact mode.  Switched it to full and scrolled.  Crashed the program like usual.

Wondering if full mode shows two note entries on same line ?

Keep Smiling Smile

Posts 4077
Melissa Snyder | Forum Activity | Replied: Fri, Oct 21 2011 3:09 PM | Locked

Kurt Trucksess:

Thanks Melissa.... Zipped and emailed all files in that directory.

Thanks. A developer isreviewing it now.

Update:  This should be fixed in the next beta. After Beta 4 is released and installed on your system, please let us know if the problem reoccurs.

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