BUG: Resource Causes Logos 4 Hang

Just wanted to report a bug with Logos 4 Mac:

Whenever I open Word Biblical Commentary, Volume 44: Colossians, Philemon, I can scroll around and go to many passages, but when I try to go to Colossians 2:9 or any of the passages immediately following, Logos hangs and starts consuming 100% of my CPU (I'm on a dual-core so it basically eats up half of my CPU). I can't get it to respond and end up having to Force Quit the program.

Any idea what could be causing this or how I can fix it, or do I need to wait for a program update?

Hardware Configuration:

MBP 2011, 2.3 GHz Core i5, 8 GB RAM, and 187 GB free space on my HD.

OSX 10.7.2

Logos Version:

4.3 SR-6 (4.30.0.1613)

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Comments

JT (alabama24)

Zac - I am not experiencing the same difficulty that you are. Why don't up upload a log - (learn more HERE). After you have done that, can you try using a completely blank layout and opening the resource? This would help you to discover if there is something else causing your computer to crash (like the info panel, or explorer, etc).

Zac

Here's the log I pulled out of the Console. There's also a file under Diagnostic and Usage Information that I can post if that is helpful. I can pull that and post it as well. I started it with a blank layout and the resource still crashed it.

0434.Logos4.log

Zac

Update: I deleted the volume from my resources folder and re-downloaded it from the server, and the program still hangs when trying to access Colossians 2:9. Any idea what's up?

Tom Philpot (Faithlife)

Zac,

What panels do you have open? Just the WBC? Can you turn off all the visual filters (highlighting, notes, reading plans, etc) in the WBC and see if that works?

Tom