Logos 4 Crashes on Startup

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This post has 36 Replies | 3 Followers

Posts 56
Dr. Mark C. Spellman | Forum Activity | Posted: Tue, Feb 7 2012 7:18 AM

Here we go again.  Logos4 has been working beautifully up until this morning.  As a matter of fact, it was working last night when I left the office and now, this morning it crashes.  This just started to be honest, it is getting a little annoying.  I use this program alot and to not have it available when I need it - very inconsistently, it is frustrating - especially after spending so much $ on it and it doesn't function.

Here are ALL the logs in the log file that were posted during the most recent crash a few minutes ago:

 

4212.Logos4.log 

6874.Logos4Crash.txt

6283.Logos4Error.log

6886.Logos4Indexer.log

Posts 8006
LogosEmployee

The problem is caused by one of the resources open in your most recent layout (but I'm not exactly sure why, yet).

You can work around it by holding down CTRL as you launch Logos 4. When the Sign In dialog appears, check the "Use blank layout" checkbox, then click Sign In.

Logos 4 will open to a blank screen; you will then have to reopen the panels you were using one-by-one. (Loading the last layout will most likely crash the app.)

Posts 5564
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Tue, Feb 7 2012 7:49 AM

Rev. Mark C Spellman:
Here we go again. 

Sorry this is happening again, Mark. This does appear to be a different issue.

Does Logos crash on open, or when you try to do a search, when you click on a link, or when you open a certain resource?

What the logs show for the cause is consistent: "The string 'bible+bhs.26.14.0' has an invalid numeric verse."

Determining how Logos is getting the string is key to figuring out it's cause and solution.

What it looks like (to me at least - not an expert on reading these logs) is that this is happening on open, as Logos is loading a previous layout. If that's the case, the solution is simply to boot to a blank layout (hold down CLTR as Logos is booting up - ask Logos to load to blank layout).  Given the error in your log, this should work. Then you would need to rebuild your layout -- you could try reloading it, but that would likely cause the same crash.

Every once in a while, for some folks more than others it seems, the layout database in Logos gets a bit of bad data. In another thread Bradley suggested the problem lies with SQLite, which should be stable, but has shown issues with other Logos databases as well.

EDIT: I see Bradley posted while I was composing. At least we agree about the fix.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Tue, Feb 7 2012 8:20 AM

I'll give these solutions a try.  I was using Logos4 successfully yesterday, all day, and when I came into the office this a.m. and tried to pick up where I had left off last night (I didn't close anything last night, but left everything open), it stopped working.  When I tried to reopen it, I get the error message box saying Logos4 had quit working and windows was trying to find a solution.

I've disable 'webroot' and tried to start up that way too, but nothing.

I'll try the 'ctrl' solution and see what happens.

Thanks for your help!

Mark

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Tue, Feb 7 2012 8:25 AM

OK - just tried the startup using 'ctrl' with blank layout, but as soon as I type in a bible reference to search or read, the program crashes again - won't start. Sad

Posts 5564
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Tue, Feb 7 2012 8:35 AM

Rev. Mark C Spellman:

OK - just tried the startup using 'ctrl' with blank layout, but as soon as I type in a bible reference to search or read, the program crashes again - won't start. Sad

In that case, it's possible your Bible index is corrupt.

Try this: open to a blank layout as before, but don't open anything. Instead type rebuild Bible index in the command box and let it finish.

After you're sure that Logos is finished rebuilding the Bible index, try to do what made it crash before. If it crashes again, please post all your logs (as before), so we can look under the hood.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Tue, Feb 7 2012 8:40 AM

Ok - got that going.  Once indexing is complete, will post again the results.

Thanks Richard!

 

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Tue, Feb 7 2012 1:31 PM

Indexing complete.  Crashes continue same as before.

4863.Logos4.log

6457.Logos4Crash.txt

3731.Logos4Error.log

542772.Logos4Indexer.log

Posts 5564
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Tue, Feb 7 2012 1:57 PM

Rev. Mark C Spellman:

Indexing complete.  Crashes continue same as before.

4863.Logos4.log

6457.Logos4Crash.txt

3731.Logos4Error.log

542772.Logos4Indexer.log

Okay, attempt to fix #3.

This still looks like it's happening when loading a workspace, though I can't be sure. And the error is exactly the same as before.

The next likely culprit is a bad resource. This would be your BHS (Hebrew Bible). The simplest way to fix that issue would be to hide the resource (from the Settings menu), restart Logos, and then unhide it. This will first remove it from your directory and then download the file again.

To keep Logos from crashing on startup, load to a blank layout as before and only do this task, before shutting down, restarting and letting Logos download the resource. Let it finish downloading and indexing before trying anything (just to be safe), and then try what you did before.

If this doesn't work, Bradley will be your best bet in getting this fixed.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 9090
Forum MVP
Mark Smith | Forum Activity | Replied: Tue, Feb 7 2012 3:01 PM

The program is having trouble with BibleDataTypes, specifically with the Bible+BHS datatype. I don't there is anything we know how to do to fix that. Rich's suggestion may work but I won't be surprised if it doesn't. Worth a try. If it doesn't work, and Bradley doesn't look in, give Logos a call. They are still open (until 5 PM Pacific.)

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Tue, Feb 7 2012 3:41 PM

Now it will open, but if I try to go to a bible passage and type it into the box on the home page "go to topic or passage" it crashes again.  Can't get anywhere!  The logs below are the ONLY logs that were updated with the most recent crash.

534535.Logos4.log

7002.Logos4Crash.txt

4784.Logos4Error.log

 

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Tue, Feb 7 2012 3:51 PM

How do I get in touch with Bradley?

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Tue, Feb 7 2012 3:53 PM

Bradley - tried this and everything else in this thread and still not working.  Any suggestions?  I've called Logos support, but couldn't get through after waiting 30 minutes decided to try this forum again.

Posts 8006
LogosEmployee

I have a theory that this might be caused by bad data synced up from your mobile device (based on the fact that you've posted in the iPad forum). Try opening the ESV on your iPhone and change to a different verse, then do the same for the BHS (which may be the affected resource).

Wait a few minutes for it to upload your "last read" position, then restart Logos 4, using CTRL to open to a blank layout again. Click the sync arrows to force a sync, then try reopening your Bible.

Posts 8006
LogosEmployee

Actually, I think it's caused by a Favorite (which may have been added on the iPhone? If so, please let us know).

Try deleting the "BHS" Ezek 14 Favorite on your iPhone (and waiting for it to sync).

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Tue, Feb 7 2012 4:27 PM

Don't have an Iphone, but do have an Ipad2. 

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Tue, Feb 7 2012 4:40 PM

I give up!  I deleted the program from my computer and am now reinstalling.  Will take a while, so will see you guys tomorrow morning.  Let's see if all this can replicate itself with a new build.  Thanks for your help!

Mark

Posts 8006
LogosEmployee

The corrupt data will be re-downloaded from the sync server and will crash your program as soon as you launch it tomorrow.

To fix it, open to a blank layout, then open the Favorites panel and delete the BHS Ezek 14 favorite.

Posts 8006
LogosEmployee

Rev. Mark C Spellman:

Don't have an Iphone, but do have an Ipad2. 

When I said "iPhone", I meant any Apple (iOS) mobile device. Did you try deleting the favorite from your iPad2?

Posts 56
Dr. Mark C. Spellman | Forum Activity | Replied: Tue, Feb 7 2012 5:51 PM

yes removed all bookmarks and my installation on my home computer seems to be working now  will try the office tomorrow when i get there in the morningm  also wondering if the conflict might be another resource  i had recently started using a greek interlinear and had that marked as a favorite  none of this was a problem until i added that greek resource  the bhs was working fine  

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