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This post has 10 Replies | 1 Follower

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Wed, Mar 28 2012 10:53 AM

Those are some interesting log files. Thank you for submitting them! It would also be helpful to know what you were doing when Proclaim crashed.

 

Thanks,

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 7
James M Carlton | Forum Activity | Replied: Wed, Mar 28 2012 11:04 AM

Nothing else. Google Chrome was open, but I was trying to link my Proclaim account to my Planning Center Online account.

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Wed, Mar 28 2012 11:35 AM

It sounds like you are running into a file folder permissions problem. 

 

If you open Terminal, and run 

chmod 700 ~/.config/.mono/keypairs

you should be fine.

You can verify that everything worked if you run:

ls -ld ~/.config/.mono/keypairs/

 

The output should be something like this:

drwx------  3 tom.philpot  LRSCORP\domain users  102 Mar 23 13:08 /Users/tom.philpot/.config/.mono/keypairs/

You should see drwx------ as the first column. If you see anything else, you'll  most likely still get the crash. 

 

Thanks,

 

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 7
James M Carlton | Forum Activity | Replied: Wed, Mar 28 2012 12:21 PM

Did all that you suggested. Still crashed.

Posts 7
James M Carlton | Forum Activity | Replied: Wed, Mar 28 2012 12:25 PM

I re-booted computer. Ran everything again, here's what I got.

-chmod: ~/.config/.mono/keypairs: No such file or directory

[Process completed]

 

-ls: ~/.config/.mono/keypairs/: No such file or directory

[Process completed]

 

 

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Wed, Mar 28 2012 2:16 PM

We need to find out what permissions you have on your various folders. 

First, enter this command into Terminal:

 

ls -alR ~/.config

Then, enter the following command to to see who owns your home directory:

 

ls -ld ~

 

Please reply with the output from both of those commands so we can give you the next step.

 

Thanks,

 

 

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 7
James M Carlton | Forum Activity | Replied: Thu, Mar 29 2012 8:06 AM

Last login: Thu Mar 29 09:02:59 on ttys000

jim-carltons-computer:~ jimcarlton$ ls –alR ~/.config ; exit;

ls: –alR: No such file or directory

/Users/jimcarlton/.config:

logout

[Process completed]

 

Last login: Thu Mar 29 08:55:22 on ttys000

jim-carltons-computer:~ jimcarlton$ ls –ld ~ ; exit;

ls: –ld: No such file or directory

/Users/jimcarlton:

logout

[Process completed]

 

 

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Thu, Mar 29 2012 8:40 AM

I was very confused by the response that Terminal was giving you, until we realized that our forum had replaced the regular dashes in those commands with em-dashes which are longer. 

I apologize for the inconvenience. Try copying that last set of commands again and running them in Terminal. 

 

Thanks,

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 7
James M Carlton | Forum Activity | Replied: Thu, Mar 29 2012 8:45 AM

Last login: Thu Mar 29 09:43:32 on ttys000

jim-carltons-computer:~ jimcarlton$ ls –alR ~/.config ; exit;

ls: –alR: No such file or directory

/Users/jimcarlton/.config:

logout

[Process completed]

 

Last login: Thu Mar 29 09:43:42 on ttys000

ls –ld ~ ; exit;

jim-carltons-computer:~ jimcarlton$ ls –ld ~ ; exit;

ls: –ld: No such file or directory

/Users/jimcarlton:

 

logout

 

[Process completed]

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Thu, Mar 29 2012 9:24 AM

I'm following up with you offline.

 

Thanks,

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

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